From beginning till the end everything was according to plan. Planner Roger explained me all details I cared in nice manner. Installer was very helpful and nice. Department help me with problem solving. I have very positive experience.
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Hi everyone at Quatt, I would just like to express my compliments to a job well done today by your two mechanics here at my house.
If I recall correctly, the names of the two men were Martin and Ramon.
Very nice guys, polite and clearly understood their business. I was helped with installing the apps needed and had a good explanation of how to use it.
Once again, chapeau!
What an outstanding product and company! The Quatt team truly excelled. I am thoroughly impressed with both the product and the company, as well as the dedicated individuals. Many thanks for your advices, hard work, and, of course, THE QUATT system. �
Everything was well organized. The installation was done with very good knowledge, clean and speed. The system works to my satisfaction even there were no very cold days until now.
Company details
Written by the company
Wij willen de transitie naar een gasloze toekomst versnellen. 13% van de Nederlandse CO2-emissies komen van het verwarmen van de gebouwde omgeving met aardgas. Dat is ongeveer net zoveel als alle personen- en vrachtauto’s samen. Bij Quatt zijn we ervan overtuigd dat warmtepompen een bepalende rol gaan spelen in de toekomst van gebouwverwarming. In de nieuwbouw worden ieder jaar al grote aantallen all-electric warmtepompen geïnstalleerd, maar in de bestaande bouw beweegt de markt echter te traag. Voor de bestaande bouw is op de korte termijn de hybride warmtepomp het meest geschikt om snel en goedkoop veel gas te besparen. Afgelopen jaren werden er echter slechts enkele tienduizenden van geïnstalleerd. Met miljoenen woningen die van het gas af moeten, moet dit tempo radicaal omhoog om de klimaatdoelen te halen. Daarom ontwikkelen, verkopen en installeren wij een hybride warmtepomp die slimmer, mooi en goedkoper is: de Quatt Hybrid.
Contact info
Koningin Wilhelminaplein 29, 1062HJ, Amsterdam, Netherlands
- info@quatt.io
- www.quatt.io
Weak technical support team and poor customer service
Everything went fine until the day Quatt installed the heat pump. Two friendly Polish installers arrived at our house around 9 am, and we expected the job to be done within 4-5 hours. Unfortunately, these guys worked very hard till 6pm without finishing their job. They mentioned there was an issue with the product and tried to contact Quatt's support center by phone, but they struggled to get through. Around 6 pm, the installers told us that they couldn’t finish the job and left without fixing our radiator. They asked us to call Quatt to resolve the issues. WTF!
As a result, our heater wasn’t functioning properly, and we were left with a cold house for over a week. We called the number 0202610170 for assistance, and they always promised to "call us back as soon as possible," but we never received a callback. Additionally, whenever we tried to get help, they asked us to hold on while they connected us to their colleagues, but they consistently hung up after a few seconds. We’ve been unable to reach them.
After a week and calling them everyday, a support manager finally reached out to arrange for someone to fix the heater. The following day, a Dutch technician came to repair the heat pump. Everything seemed fine when he left, but we soon started hearing a lot of noise and vibrations in the living room and bedroom, as the unit is located on the flat roof of an additional living space. We also discovered a leak in the radiator.
So now, the worst part is our radiator not working at all and we are either being tortured by noise or cold. We paid ~6k EUR for people to come our house, ruin our heater and leave a mess.
A few messages for who are considering using heat pump.
Please make sure to find companies with strong technical support and customer service teams. I can't tell to the quality of Quatt's products overall, but I can say that their back-office team is not strong enough to support us—at least not during our experience. They tested our patience under the winter weather.
We always want to support young businesses, but we didn’t make the best decision this time. So, if you're considering Quatt products, it might be better to wait until they’ve matured as a business.
Thanks for your patience. I’m doing my best to control my anger while writing these words.
Date of experience: 17 January 2025
Reply from quatt.io
Hi Thi Vi Nguyen,
We are sorry to hear about your experience. This is not what we aim for, and we sincerely apologize. We would like to understand what went wrong and how we can assist you as quickly as possible. We have requested additional information in a separate message; could you please provide this so we can support you promptly?
Kind regards,
Quatt Support
Verified
Helpful
From beginning till the end everything was according to plan. Planner Roger explained me all details I cared in nice manner. Installer was very helpful and nice. Department help me with problem solving. I have very positive experience.
Date of experience: 09 December 2024
High gas bill and poor customer service
We installed Quatt heat pump a month and a half ago. Inspite of the heat pump, our gas price is too high for last month. We were promised that whenever required, we can get expert on phone. Inspite of trying multiple times, no one bothered to give a call back. Looking at such a high gas price and really poor customer service, we have started thinking if it was even a good decision to go for quatt heat pump.
Date of experience: 05 December 2024
Reply from quatt.io
Hi!
I’m sorry to hear about your experience; our apologies for the inconvenience. I’d like to look into what went wrong and find the best way to assist you as quickly as possible. Unfortunately, I couldn’t find your details, so I’ve requested them in a separate email. Could you please respond to that email? Once we have the information, we’ll get to work for you.
Thank you in advance!
Best regards,
Quatt Support
Watch out to these scammers
Watch out to these scammers.
They were so nice to advice us regarding the installation on the roof but once they got the 100% money wired to them they start saying it is not possible to install the pump on the roof for safety reason. They have done it many times for other clients. we asked for a refund and they emitted a credit nota of 10.174€ on 17th October … today is 11th November no track of that money neither a proof of payment. Customer service is non existent short hours never reply to an email I manage to talk only twice in a month of trying to get in contact.
Date of experience: 11 November 2024
Reply from quatt.io
Dear Mikael,
Thank you for the call today, and we’re sorry to hear about your experience. Please know we’re actively working on solving the issue and will keep in touch with updates.
Kind regards,
Quatt Support
Be careful when arranging a house inspection
Be careful when arranging a house inspection from Quatt, as they will just take the money and then say that the installation is impossible.
Then, despite stating on the website that you will get a refund, you will hear nothing from them: no answers to emails or phone calls.
This is what happened to me two weeks ago. During the house inspection, a guy said that the installation was impossible and that he had to check it in the office. I still haven't got anything from them: no email with decision, no refund.
Date of experience: 23 October 2024
Reply from quatt.io
Hi Mikhail,
We're sorry to see that you haven't heard back from us; our apologies for this. I can see that we indeed mentioned that the installation is not possible. I’ve just sent you an email so that we can process the refund.
Kind regards,
Quatt Support
Verified
perfect and on time installation
Everything went as discussed during the initial meeting. Perfect installation. Waiting for the summer to see the heatpump in action.
Date of experience: 18 July 2024
Verified
Clear, fast and professional
Clear communication, good service and professional installation
Date of experience: 10 June 2024
Verified
Alles perfect verlopen
Alles perfect verlopen. Installatie, after sales, prima.
Date of experience: 29 April 2024
Verified
Everything was going well with Quatt
Everything was going well with Quatt, from the first contact until the final installation.
Date of experience: 15 April 2024
Verified
Good looking heatpump from company with great service
From consultation to installation a very nice and seamless process. Tidy and fast work. The guys even fixed an old issue I had with previous work done by... Khmmm... Kemkens ..
If I could complain about something is the look of the plastic covers of the pipes inside the house. As it's the same as on the outside it's a bit ugly looking. And as it's not a small thing it's a bit of an eyesore that we have to figure out how to hide. It could be a bit more elegant.
Date of experience: 08 April 2024
Verified
Everything was well organized
Everything was well organized. The installation was done with very good knowledge, clean and speed. The system works to my satisfaction even there were no very cold days until now.
Date of experience: 12 March 2024
Very poor costumer service
Very poor costumer service. My Quatt doesn't work and despite several calls no response from Quatt yet. It's cold in my house for a whole day already. Call center is only able to send message to quatt and quatt is not responding at all.
Date of experience: 04 March 2024
Reply from quatt.io
Hi Peter,
Thank you for your message.
We regret that you weren't able to reach us earlier. That was not our intention, and we apologize for any inconvenience caused. I've been informed that the issue was addressed during your contact with us yesterday afternoon.
Wishing you a great day,
Quatt Support
Invited
Invited
Trustable company
Quick Installation, very good function, much better, than I expected with my house from 1930.
Very nice Company!
Date of experience: 28 February 2024
Invited
Convenient and easy to manage.
Convenient and easy to manage.
Installation was neat and communication precise.
Date of experience: 26 February 2024
Invited
Super apparaat
Super apparaat, stil, efficient en top installatie
Date of experience: 26 February 2024
Excellent installation. Poor customer service
Excellent and quick installation for a good price and with good saving in gas (5 stars). Very poor/disappointing client service/operational support afterwards. Having an issue with the software and have repeatedly asked for help. Several replies we're given, but none of them worked. In the end they don't reply at all (1 star). Average of 3.
Date of experience: 13 February 2024
Reply from quatt.io
Dear Sjoerd,
Thank you for the message and feedback! Over the past few months, we've experienced high demand, resulting in longer wait times for assistance. However, it's not our intention for these delays to be prolonged or for problem resolution to proceed slowly. Rest assured, we are actively working to address this issue.
Kind regards,
Quatt Support
Completely satisfied
Everything installed professionally and as promised. On time and on budget - well done.
Date of experience: 28 October 2023
QUATT, The Hybrid
QUATT did send well trained operators to install the Quatt, quide me through the programm and informed me during the day in a friendly professional way.
Date of experience: 09 October 2023
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