Hello, My name is Kate Watson. Your company is fantastic. Ihave Parkinson’s disease .i have given up swearing fo Lent but not chocolate. Xx
Rococo Chocolates Reviews 997
•
3.9
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Happy customer. Hot chocolate came well wrapped and looks good.
Given as a gift.
Rococco chocolates really stand out. They are beautifully presented, and taste fantastic. Each chocolate is delicious. I always buy them as a special gift. There are very few other chocolates on the market that match up to these in terms of quality and taste.
I have been purchasing Rococo chocolates on and off for over 10 years. They were once a luxurious and high quality brand, they no longer are.
Since the company was taken over by a large corporation (illy) the quality of their products has reduced, and today I received a gift box of chocolates that were mouldy.
If you are looking for a high quality and luxurious chocolate product I would look elsewhere.
Company details
Written by the company
Rococo Chocolates is a luxury British chocolatier. We are renowned for our handmade award-winning chocolate, exceptional flavours, original packaging and creative products. We are the go-to place for thoughtful gifts, from small attentions to extravagant gestures. Visit our London shops for stylish chocolate gifts.
Contact info
3 Moxon Street, W1U 4EP, London, United Kingdom
- 020 7935 7780
- customerservice@rococochocolates.com
- www.rococochocolates.com
3.9
Great
997 reviews
Replied to 48% of negative reviews
Typically replies within 1 month
Verified
Happy customer
Happy customer. Hot chocolate came well wrapped and looks good.
Given as a gift.
Date of experience: 24 February 2025
Reply from Rococo Chocolates
Hi Tali, thank you so much for your feedback. It's certainly back to being hot chocolate weather so we hope your recipient enjoys the gift.
Best Wishes,
Maya
Verified
Hello
Hello, My name is Kate Watson. Your company is fantastic. Ihave Parkinson’s disease .i have given up swearing fo Lent but not chocolate. Xx
Date of experience: 26 February 2025
Reply from Rococo Chocolates
Hello Kate,
I'm so glad you love our chocolate. Giving up swearing sounds like a far better plan than giving up chocolate to me.
Best Wishes,
Maya
Verified
Reply from Rococo Chocolates
We're so glad you're enjoying them :)
Mouldy chocolates
I have been purchasing Rococo chocolates on and off for over 10 years. They were once a luxurious and high quality brand, they no longer are.
Since the company was taken over by a large corporation (illy) the quality of their products has reduced, and today I received a gift box of chocolates that were mouldy.
If you are looking for a high quality and luxurious chocolate product I would look elsewhere.
Date of experience: 14 February 2025
Reply from Rococo Chocolates
Hello,
Thank you for your feedback. I'm so sorry you did not enjoy your chocolates. We're still very much dedicated to making the best quality chocolates. We will of course look into the box of chocolates you were given, if you'd like to send us an email at : customerservice@rococochocolates.com we will of course do what we can to help.
Best Wishes, Maya
Verified
High quality chocolates
Rococco chocolates really stand out. They are beautifully presented, and taste fantastic. Each chocolate is delicious. I always buy them as a special gift. There are very few other chocolates on the market that match up to these in terms of quality and taste.
Date of experience: 28 January 2025
Disappointing Purchase
I just purchased two boxes of of the Sea Salt Milk Chocolate Thins and I have to say this new recipe is hugely disappointing. There's no chocolate finish and the discs taste very oily and lacking in cocoa. It seems to me that quality has gone out the door here. Although I perfer milk chocolate to plain I still want to receive that chocolate hit. I bought the same flavour in the bar the other week and that was delicious. I think playing around with the recipe has done these chocolates no favours. I shan't be buying them again.
Date of experience: 07 February 2025
Verified
Verified
BEST CHOCOLATES. GREAT SITE.
Easy navigation on the site with SHOPIFY filling in the blanks from previous buys. Shipping was almost too quick! And… the chocolates are THE BEST.
Date of experience: 26 January 2025
Verified
They were delicious
They were delicious. I will be ordering more. 😋
Date of experience: 25 January 2025
Verified
Delivery on time and product usual top notch service amazing as…
Delivery on time and product amazing as always
Date of experience: 05 January 2025
Verified
Excellent quality chocolate prompt…
Excellent quality chocolate prompt delivery attractively packaged
Date of experience: 27 December 2024
Awful, dry, no, poor quality. No 'Boozy Cherry in sight
I have received some 'Dark Boozy Cherry Marzipan' chocolates as a Christmas gift, but not a hint of cherry or booze in sight. They are just balls of Marzipan covered in chocolate. I have tasted a better cheap Marzipan bar from Aldi. These cost £24 for 9 balls of Marzipan. Very dry, pretty tasteless. Unbelievable they these are marketed at luxurious chocolates. I have messaged on Instagram and sent an email with photographs of the inside of one chocolate. I have offered to return them (I have eaten 2 of the 9 as tried a second to see if it was perhaps just one 'faulty' chocolate with no cherry. I was then asked to prove my complaint to customer service by taking a photo of the inside of one chocolate, which i did. So there are 6 remaining. You can have them back for a full refund as they are not worth £2.40, let alone £24!. I have heard nothing back since sending my photos in.......I await a response.
Date of experience: 27 December 2024
Reply from Rococo Chocolates
Hello Michelle,
Thank you for your message and feedback. I'm so sorry you were not happy with your chocolates and glad we were able to help you via our customer service channels. Just for clarity, we do not ask for photos to prove a complaint, rather for our records so we can look into things if a customer has not enjoyed a product. We are always internally checking our standards and take any customer feedback very seriously, photos of products which are not being enjoyed help with this.
Best Wishes,
Team Rococo
Please help
Please help!
My husband bought me a beautiful box of Orange and Dark Chocolate thins for Christmas. Spent a fortune!
Just opened them. Best before 1 March 2025.
On opening them, they were chips of wafer thin chocolates. I thought strange but unique! Smelt lovely.
Tasted too bitter. Then noticed some whole ones and realised they were not as they were intended. I have photos but cannot work out how to upload them.
The shop lady was lovely, and she doesn’t know yet about this experience.
This must be a product issue which is why I am writing here.
Please Rococo, give your opinion. I am hoping this is an isolated case, you will issue a replacement and assure all your lovely customers that occasionally these issues occur but are isolated and you will strive to correct so your products continue the expected quality standard.
Thank you for your time
Alison x
Date of experience: 25 December 2024
Maya - Customer Exerience Team
Maya is amazing, helpful and understanding through our 20 or exchanges over the last three days.
I might add I am a technophobe!
She was so kind, polite and patient throughout the whole process. I wish everyone on the net was this brilliant. She is certainly as asset to the company. Well done Maya, hope you have a good festive break and a happy 2025.
Judith McCormick
Date of experience: 18 December 2024
Excellent service and beautifully…
Excellent service and beautifully presented chocolates, thank you
Date of experience: 09 December 2024
Verified
Rococo Chocolates offers delightful…
Rococo Chocolates offers delightful chocolates, although they can be somewhat pricey. While ordering is generally straightforward and delivery quick, there are inconsistencies like separate shipment of orders and packaging that doesn't protect the product well. Customer service experiences are mixed; some find it helpful while others report dissatisfaction due to indifferent handling of issues. Improvements in packaging and a more attentive approach to customer concerns could enhance the overall experience.
Date of experience: 01 November 2024
left in soaking rain in the basement…
left in soaking rain in the basement when I and a barking door answering dog and I were in the house with no ring on the door to notify me . Wet soggy bocarboard box . Wet soggy chocolates . BAD
Date of experience: 04 December 2024
Reply from Rococo Chocolates
Hello Margy,
Thank you for your message. I'm so sorry the courier left your chocolate in the rain. I'd be more than happy to look into this for you and find a solution if you email customerservice@rococochocolates.com
Best Wishes and my apologies again,
Maya
Verified
Rocovo
The choice available is mouthwatering. Bit on the expensive side but delicious.
Date of experience: 24 November 2024
Reply from Rococo Chocolates
Hello Wendy, thank you so much for your lovely words. We're so glad you love our chocolates.
Dreadful company…
I cannot believe how bad this company is. I have not received my order and have sent numerous emails to them but have had no response whatsoever. I am thinking of taking this further as they have taken my money and not supplied the goods. Don’t waste your time or money dealing with this company!
Date of experience: 09 November 2024
Reply from Rococo Chocolates
Hi Sandra,
Thank you for your message. I'm sorry you were not happy with our service. I'm afraid as your emails were sent on Friday evening and Saturday morning we did not pick them up until the week following, Our customer service hours at this time as we note on our website are Monday to Friday 9am - 5pm. Regardless, I appreciate your patience as we looked into this for you. We have now sent another box of mince pies as the original were lost on the way and do hope you have been enjoying these.
Best Wishes
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