Senetic Reviews 19

I ordered an item from Senetic and paid extra for express courier delivery (€25.59 + VAT, compared to €8 for regular delivery). The promised delivery date was 30/12, and I chose express delivery because I urgently needed the item.

On 30/12, I took a day off to be at home for the delivery, but it never arrived. I tried contacting Senetic and UPS, but there was no response. The same thing happened on 31/12—still no delivery and no communication from either company. Frustrated and out of options, I had to purchase the item locally in the store, spending €100 (much cheaper that from Senetic) because it was essential.

On 3/01, the courier finally arrived late in the afternoon with the item. When I asked why it wasn’t delivered on time, he rudely shouted at me, insisting it was “on time.” The interaction was unpleasant and intimidating.

I reluctantly accepted the delivery, and now I have two of the same item, which I don’t need. Senetic has yet to respond to any of my emails or acknowledge the situation.

I typically don’t write online reviews, but this was one of the worst experiences I’ve ever had with a company. I lost nearly €180 because of their poor service and lack of communication. I strongly advise others to think twice before ordering from Senetic.

Date of experience: 03 January 2025

Took nearly a month for the product to come, box was damaged and product didn’t work as I hoped it would not sure if this was because it had obviously taken some bangs in transport or something from my end but very unhappy after waiting.

Date of experience: 02 December 2024

Ordered a Hikvision NVR. Item came delivered by FedEx to Ireland in 1 week. Their website is a .ie but the order came from Poland. Model number was correct, no damage and I emailed them before I bought and they said I had 3 years warranty and if there's a problem they would pay for it to be posted back. Email was replied to next working day morning.

Date of experience: 26 November 2024

Extremely slow shipping times, I've received items from Aliexpress faster!

Date of experience: 09 October 2024

Good price and good selection. However shipping times need to be improved. Minimum 3 week wait for shipping to Ireland

Date of experience: 26 June 2024

I ordered TP Link products from Senetic, contacted the customer service and asked them to handle this with priority. Odered at 2:20PM dispatch in 2 hours and delivered on the following morning to Ireland from Poland. The cusotmer service was prompt, the product arrived with UK power cord. Great company, we will use them again. Special thanks to Krysztof from the customer service.

Date of experience: 24 June 2024

be very careful, the seller claims that he has not been paid and demands another payment
I opened a dispute on Pyapal and they transferred the money back to me
scammer

Date of experience: 07 March 2024

A terrible company, they sent me a package with European electrical plugs that will not work in Irealnd. I've followed them up with 3 emails and 2 phone calls, they simply will not respond to my requets for a refund or a replacement. I would not recommend this Company.

Date of experience: 23 May 2023

Excellent service and I had the product within 2 days of purchase

Date of experience: 04 April 2023

I ordered from senetic.ie recently for the first time on behalf of our company. I thought I was ordering from an Irish site but they have just registered that domain and are based out of Poland.

What that meant for us was slow to ship and here's the kicker we ordered 8 devices which all came with European power supplies. When I raised it with them they told me they would send 8 x adapters. Not ideal, 8 x UK power supplies would be more appropriate and if you are selling into UK/IE markets you should know this already.

Date of experience: 10 January 2023

I purchased an item that was not suitable after I selected it from their website. I contacted Senetic returns department who informed me they would only take the item back and return my money if I agreed to take a deduction. The item cost €195.00 and Senetic returned €112.00. The item was not used and returned in its original packaging. DO NOT USE THIS COMPANY

Date of experience: 03 March 2022

The number on the .ie site is fake, tried calling various times customer service answered in polish and didn't speak English they then proceeded to hang up on me. for a company selling IT they had the worst phone service I've ever come across, not happy.

Date of experience: 17 January 2022

When you pay, they don't accept your payment like any other company does - it has to be "verified" - which takes 24 hrs to verify - even though it's standard business debit card. Then it goes in to "processing" and more hours pass. Finally it get's to dispatched, but this company is not based in Ireland. They are in Poland. 2 Days after ordering, my package is still in Poland with UPS. Expected delivery in 10 days. I wish I had ordered from Elara or another company based in Ireland, as I would have the equipment already with much less hassle. This company is not based in Ireland despite having a .IE domain name. I feel it's a deception, trying to get orders from Irish businesses, but not telling you they are not an Irish company, and your order will take forever to arrive. I will not use Senetic.ie again.

Date of experience: 26 March 2021

Date of experience: 07 October 2020

Placed an order and was originally told 2-3 weeks time frame. Order delivered within 4 days! Absolutely thrilled with the service and quick response of Ewa to my emails. Would highly recommend and will use again.

Date of experience: 31 July 2020

Very easy to purchase from, website is good with lots of information and up to date stock levels. I particularly find their support excellent. Daniel Czepiel is my account manager and always gives top class service.

Date of experience: 31 July 2020

Easy to shop online, good prices, perfect communication. Large monitor delivered in excellent condition on time, box wrapped and secured on the wooden pallet. I can recommend this seller.

Date of experience: 20 May 2020

I ordered two 12TB HGST hard drives from this company, which were delivered to a wrong address and eventually recovered after a month by own efforts. Senetic did not offer a refund or a replacement and really could not care less if I lost my money. When I eventually got them, they were not in official HGST packaging and were just loosely thrown into a tacky cardboard box to rattle along the way. Worse still, they have NO WARRANTY from HGST (it should have been 5 years), which says "return to seller". Good luck with that!
Do not be so stupid as to deal with this company.

Date of experience: 22 December 2018

Dealing with this business is just a pleasure.

Nothing is a problem.
Highly recommended !

Date of experience: 08 February 2018