4.7
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I had been let down by another agent called Travel Junction after booking flights to Chicago. They reneged on their advertised ticket price and cancelled my booking.
I then used Travel House, and the experience couldn’t have been simpler. Cheaper than booking directly with the airline, smooth booking process, and we’ve even managed to view our booking on the airline’s website to select seats using the booking reference provided.
I will use again.
Great price with routing and time options.
Customer Service Staff were extremely helpful and came up with alternative choices, as the airline booking systems were very dynamic!
Flights were all as expected… bonus on the AA LHR-MIA flight … only about 50 people on it, so plenty of room to stretch out! Will definitely check out this site when I next travel to the US.
So very glad we had the help from Russell at The Travel House. We had to make decisions on our travel whilst on the phone, discussing flights, dates and cover policies. During all of this Russell was friendly, kind, patient and very helpful. He went through options and listened to our requirements, to assist us with our plans and book our flights. Thank you Russell for not only being professional but giving us time to decide what we wanted and ensuring we had all the correct information. Amazing, and appreciated customer service.
good website, easy to follow, good chat service, and also people on the phone to talk to. Russell Davis was very very helpful, spent time on the tickets and explaining all aspects , very knowledgeable about process.
TheTravelHouse.co.uk is a travel company. We provide best deals and world class services to our customers to book their flights on our online web portal to travel all over the world. We offers a varied range of travel products including airline tickets for more than 150 airlines, holiday packages to your desired destination, travel insurance and other travel facilities. The Travel House LTD. was established in 2017. We have our registered office at 2A Cambridge Close Harmondsworth West Drayton | UB70AN, Registration no: 10545577. The Travel house Ltd is a member of the Protected Travel Services (PTS) and our membership number is 5306. Every customer who book flight with us will be get 100% financial protection. We are proud to have our travel experts’ team, who will provide you the best services and advice to travel for your preferred destination, whether it is USA, Australia, New Zealand, Asia, South-East Asia or Africa. Where you like to travel all over the world, we have our expert team. We are known for our first class customer satisfaction and best suggestions to our passengers. You can avail our services online on website or over the phone.
2A Cambridge Close Harmondsworth , UB7 0AN, West Drayton, United Kingdom
4.7
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
I am EXTREMELY unhappy with the service I've received from the Travel House Holiday company.Â
I had issues right from the beginning, as I initially purchased a wowcher and I used the link they gave me, to redeem my wowcher. However my phone died, as the link opened and before I could enter my wowcher code or my details, in order to redeem my wowcher. When I went back to use the link at a different time, in order to redeem it and sort out the holiday details, it said it had already been redeemed, which was not the case. I then had to contact Wowcher to assist me.
After this I spoke with a Sam Davies, who assisted me with redeeming my wowcher and sorting the details. He explained the my flight was late and asked if I wanted to change it, so I could get more time, which I agreed to. He sent me an email with a link, to pay an extra fee for this, which I used to do so and then said I had to reply 'Yes I confirm', which I did. I thought this was to confirm the extra payment, as he didn't explain otherwise and he hadn't given me a chance to read through the email, as he was still on the phone with me - made me feel like I had to rush if I'm being honest with you.
Now I've phoned back today, to try and change the departure airport, as the one it's booked for is way too far (I didn't realise this) and your other colleague has told me it will be another £240 that I would have to pay to do so; he said that you have to pay to change anything and its not refundable but I was not told this when I spoke to Sam and I should have been!!!
He could have told/left me with some time to read through the email, as it was very long (i realised after i got off the phone with him) and then reply to confirm, once I had done so and was happy with everything, explaining that once i confirm i wouldnt be able to chnage or cancel. As it is he didn't do this or explain this whatsoever, not giving me a chance to read the email before I went ahead to confirm, as it seemed I had to do everything whilst on the phone to him. Is this normal? If so, this is absolutely terrible customer service and things need to be changed within your company.
I've also emailed the complaints department the beginning of this week (the 2 addresses in booking the email I received) and have yet to get any response. This is one of the worst customer services I've received, and I know about excellent customer service, as I previously worked within this area for many years. I would give 0 stars if I could. I'm inclined to cancel my holiday now and MOST CERTAINLY won't be The Travel House company again and DEFINITELY won't be recommending them to anyone else.
Date of experience: 17 March 2025
Date of experience: 18 March 2025
Date of experience: 19 March 2025
Date of experience: 17 March 2025
Reply from The Travel House
Dear Angela,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Brad was the agent who took my call. He was patient and helpful and very careful with the detail. We really appreciate his work.
Date of experience: 15 March 2025
Reply from The Travel House
Dear Customer,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Date of experience: 13 March 2025
Reply from The Travel House
Dear Craig,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Great hosting and response time, super friendly staff
Date of experience: 14 March 2025
Reply from The Travel House
Dear Mark,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Date of experience: 13 March 2025
Reply from The Travel House
Dear Isabella,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
I had been let down by another agent called Travel Junction after booking flights to Chicago. They reneged on their advertised ticket price and cancelled my booking.
I then used Travel House, and the experience couldn’t have been simpler. Cheaper than booking directly with the airline, smooth booking process, and we’ve even managed to view our booking on the airline’s website to select seats using the booking reference provided.
I will use again.
Date of experience: 13 March 2025
Reply from The Travel House
Dear Philip,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Easy to book, everything went fine and I received the etickets the following morning.
Date of experience: 13 March 2025
Reply from The Travel House
Dear June,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Great price with routing and time options.
Customer Service Staff were extremely helpful and came up with alternative choices, as the airline booking systems were very dynamic!
Flights were all as expected… bonus on the AA LHR-MIA flight … only about 50 people on it, so plenty of room to stretch out! Will definitely check out this site when I next travel to the US.
Date of experience: 25 February 2025
Reply from The Travel House
Dear Ian,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Very good service. I booked tickets from this site couple of time. The guy name Austin help me to issue the ticket straight away. Recommended
Date of experience: 13 March 2025
Reply from The Travel House
Dear Abdullah,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Date of experience: 12 March 2025
Reply from The Travel House
Dear Customer,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
So very glad we had the help from Russell at The Travel House. We had to make decisions on our travel whilst on the phone, discussing flights, dates and cover policies. During all of this Russell was friendly, kind, patient and very helpful. He went through options and listened to our requirements, to assist us with our plans and book our flights. Thank you Russell for not only being professional but giving us time to decide what we wanted and ensuring we had all the correct information. Amazing, and appreciated customer service.
Date of experience: 11 March 2025
Reply from The Travel House
Dear Margaret,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
good website, easy to follow, good chat service, and also people on the phone to talk to. Russell Davis was very very helpful, spent time on the tickets and explaining all aspects , very knowledgeable about process.
Date of experience: 11 March 2025
Reply from The Travel House
Dear Richard,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
PROMPTLY ANSWERING THE TELPHONE
and speaking very politely and explained my query clearly putting my mind at rest.
Date of experience: 11 March 2025
Reply from The Travel House
Dear Kaushik,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Very good customer service Kevin was really helpful and great to book a flight from travel house
Thanks
Date of experience: 11 March 2025
Reply from The Travel House
Dear Customer,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Aaron Smith was super helpful in rearranging my flights. He checked lots of different options for us ensuring we got the best deal. Thanks so much!
Date of experience: 10 March 2025
Reply from The Travel House
Dear Ella,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Brad was lovely, I was able to book flights for my colleague fairly quickly, the instructions he gave were clear and he was extremely polite. Really happy with the service, thank you Brad!
Date of experience: 07 March 2025
Reply from The Travel House
Dear Stephanie,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Brad was great went through all the options. Really knowledgeable gave us all the right advice.
Date of experience: 04 March 2025
Reply from The Travel House
Dear Ketan,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
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