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Reasonable selection for materials at a reasonable price but the menu for finding things could be better. In my case finding the sorting though the colourants to find the ones I need was more complicated than it needs to be. And tracking system used is poor compared to others I've purchased material or tools through. Eg(amazon)
Using this store service over 20y,all the time great selection of tools,frendly staff and convenient open hours. Now move to Kitchener,but still buying tools here online,last package just came after a couple days of ordering.
Claudio and Co,thank you for your business!
Easy to order and quick and timely service.
I’m always nervous ordering online but it showed up and it’s what I ordered and it was a smoking good deal.
Since 1989, Enzo and Claudio have driven Tool Academy with a clear mission: to offer knowledgeable, affordable, and friendly service to the construction industry. With over 30 years of commitment, Tool Academy has become a trusted brand, serving thousands of customers across 20+ countries. We pride ourselves on inclusivity and treating every customer like family. Our extensive product range and dedicated customer service ensure you find what you need.
42 Goodmark Place, Unit #2, M9W 6S2, Etobicoke, Canada
Reasonable selection for materials at a reasonable price but the menu for finding things could be better. In my case finding the sorting though the colourants to find the ones I need was more complicated than it needs to be. And tracking system used is poor compared to others I've purchased material or tools through. Eg(amazon)
Date of experience: 30 December 2024
Reply from Tool Academy Inc.
Hi William,
Thank you for taking the time to leave us a review and provide constructive feedback. As a small, family-owned business, being compared to the Amazons of the world is both humbling and motivating for us!
We’re excited to share that we’re currently working on launching a new, more user-friendly, high-end website in 2025. This upgrade will address challenges like easier navigation and improved tracking systems to enhance your overall experience.
We truly appreciate your support and your business—it means the world to us. If there’s anything else we can assist you with in the meantime, don’t hesitate to reach out!
Take care,
Christian
Reply from Tool Academy Inc.
Hey Benjamin,
It clearly states that we offer a 30-day money-back guarantee for our Pro Knees products. Your order was placed on November 11th and today is January 6th, almost 60 days later.
Unfortunately, There is nothing we can do; we reiterated that to you multiple times.
Once again, we apologize for the inconvenience and hope you change your mind about us.
Have a great day,
Christian
Reply from Tool Academy Inc.
Thank you for your kind words! We're thrilled to hear you had an easy and timely experience. We look forward to serving you again soon!
I could call in person and speak with helpful, knowledgeable people.
Date of experience: 28 November 2024
Reply from Tool Academy Inc.
Thank you for your review! We're glad you had a positive experience speaking with our team. Providing helpful and knowledgeable service is always our priority!
Fast service, answered my email within same day
Buying from here again
Date of experience: 13 December 2024
Reply from Tool Academy Inc.
Thank you so much for your kind words! We're thrilled to hear our team could assist you quickly—same-day responses are what we aim for. We can’t wait to have you shop with us again!
I’m always nervous ordering online but it showed up and it’s what I ordered and it was a smoking good deal.
Date of experience: 12 December 2024
Reply from Tool Academy Inc.
Thank you so much for your feedback! We totally understand the nerves that come with ordering online, which is why, as a family-run business here at Tool Academy, we’re built on trust and making sure our customers have the best experience possible. We’re so glad your order arrived just as expected, and that you’re happy with the deal! We look forward to serving you again soon!
Date of experience: 22 November 2024
Reply from Tool Academy Inc.
Thank you Patrick!
Date of experience: 29 November 2024
Reply from Tool Academy Inc.
We appreciate your support and look forward to serving you again soon!
Using this store service over 20y,all the time great selection of tools,frendly staff and convenient open hours. Now move to Kitchener,but still buying tools here online,last package just came after a couple days of ordering.
Claudio and Co,thank you for your business!
Date of experience: 23 November 2024
Reply from Tool Academy Inc.
Thank you so much for your continued support over the years! It means the world to us that even after moving to Kitchener, you’ve chosen to stick with us for your tool needs. We’re here whenever you need us—online or in-store!
Happy Holidays!
- Christian
Great service, responded quickly to my inquiries, these guys know what they are talking about, they are the best I have consulted in the tiling business in knowing the right tools and the best fit! I will buy from them again for sure. Their prices are the best around and they have a quick shipping for a great price, got my order from Toronto to Montreal in 1 business day!
Date of experience: 12 October 2024
Reply from Tool Academy Inc.
Hey Alexandre,
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our team and that we could assist you with the right tools for your project. Quick service and fast shipping are top priorities for us, and it’s great to know that we hit the mark for you! We appreciate your business and look forward to serving you again soon. If you ever need anything, don’t hesitate to reach out!
Have a great day,
Christian C.
Reply from Tool Academy Inc.
Hey Paolo,
Thanks a lot for the feedback! We’re glad you were happy with the service and speedy delivery. If you ever need anything else, feel free to hit us up!
Cheers,
Christian C.
Reasonable prices and quality products. recommend to all
Date of experience: 25 September 2024
Reply from Tool Academy Inc.
Thank you so much for the review! We’re thrilled to hear that you’re happy with our prices and the quality of our products. Your recommendation means the world to us.
We look forward to serving you again!
Date of experience: 20 September 2024
Reply from Tool Academy Inc.
Thank you so much for the great review!
Same great service and prices I’ve come to expect from Tool Academy.
Date of experience: 12 September 2024
Reply from Tool Academy Inc.
Always a pleasure serving you Robert!
Couldn't log into my account. Had to use a different email because the reset password does not work.
Date of experience: 19 September 2024
Reply from Tool Academy Inc.
Thank you for reaching out. We're sorry to hear you had trouble accessing your account. As you know, our team already assisted you in resetting your password, and we do our best to ensure these processes run smoothly. However, forgetting a password isn't something we have control over or can prevent.
While we understand it can be frustrating, we kindly believe that this situation doesn't quite justify the 1-star review you've left. We'd really appreciate it if you could reconsider and update it.
Thank you for your understanding.
great prices ,availability and fast shipping
Date of experience: 25 August 2024
Reply from Tool Academy Inc.
Thank you so much for the great review. Your satisfaction means everything to us!
It’s so easy to buy what you need
Date of experience: 22 August 2024
Reply from Tool Academy Inc.
Thank you so much for the great review. Your satisfaction means everything to us!
Reply from Tool Academy Inc.
Thank you so much for your review! We're glad to hear you were happy with our pricing and delivery speed. We look forward to serving you again!
Great price and fast shipping. I’ll be shopping here again in the near future. Thank you!
Date of experience: 09 August 2024
Reply from Tool Academy Inc.
Thank you for your kind words! We're thrilled you had a great experience with us. We look forward to serving you again soon!
Date of experience: 13 August 2024
Reply from Tool Academy Inc.
Thank you for the great review! We're glad you were happy with the fast shipping. We look forward to serving you again!
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