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Trustap Reviews 93

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TrustScore 3.5 out of 5

3.5

Escrow Service

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Rated 5 out of 5 stars

We bought a company domain through Trustap, for $35,000. The service was excellent. Like over and above what was needed.

They built trust between both parties buyer and seller despite neither of us having met in person or spoken, purely online interactions. To us it is a large sum of money but we felt comfortable and secure throughout the process.

They then went a step extra upon the request of the seller to have a contract agreement drawn up for the purchase / sale which the trustap team turned around in less than a day. Really thankful for the speed here because you don't want the other side of the transaction to get worried and pulling out.

I won't go anywhere else for future escrow services, they've got a customer for life on the back of my first experience.

Thanks particularly to Ciara our point of contact and to Conor for the initial conversation.

Rated 1 out of 5 stars

I wanted to try them out for my agency, so I created an account. We then did a test transaction which seemed to work at first, but then they deactivated my account…. without any notice or reasoning. I created another one since their support did not cooperate at all, and that one got deactivated as well.

Conclusion is they are not only untrustworthy to buyers as you can see from the other reviews but are completely unreliable to sellers as well. Save the time and nerves.

Rated 5 out of 5 stars

They are very carefully support every my question and request. So far best escrow payment platform.
Make sure you do legit transaction and they will be good for you.

Review from Kieu Nhat, CEO of EazyViral.com
Social Media Services and Social Media Accounts Marketplace

Update 18/12/2024
Trustap still worthy till now for my business. I don't have any problem so far. Still 5 Stars rating for now.
The only small issue is I don't have a payout report dashboard where I can easily track my payout payment, summary...etc.

Rated 1 out of 5 stars

Buyer beware! No complaint button. In their terms of service they say that it's safe because there's a 24 hour complaint period at which anytime you can use the complaint button on their website to hold. I used two different devices and two different web browsers. There is no complaint button. I even downloaded the app. They are going against their own TOS.
Edit 8/2/24 Trustap has harassed me (to change my review) after unlawfully taking money out of my account after not having a complaint button and after their personnel told me that my money wouldn’t be taken out of my account. Bottom line: Don’t trust Trustap.

Company details

  1. Escrow Service
  2. Money Transfer Service
  3. Software Company

Written by the company

Trustap is a digital transaction platform that completely protects you from being scammed when you buy or sell with someone you don't know.

Contact info

Rated 5 out of 5 stars

Extremely professional, above and beyond expectations

We bought a company domain through Trustap, for $35,000. The service was excellent. Like over and above what was needed.

They built trust between both parties buyer and seller despite neither of us having met in person or spoken, purely online interactions. To us it is a large sum of money but we felt comfortable and secure throughout the process.

They then went a step extra upon the request of the seller to have a contract agreement drawn up for the purchase / sale which the trustap team turned around in less than a day. Really thankful for the speed here because you don't want the other side of the transaction to get worried and pulling out.

I won't go anywhere else for future escrow services, they've got a customer for life on the back of my first experience.

Thanks particularly to Ciara our point of contact and to Conor for the initial conversation.

Date of experience: 05 November 2024

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Reply from Trustap

Hi Stephen,

Thank you so much for your kind words and for sharing your experience with Trustap. We are thrilled to hear that our service exceeded your expectations and that you felt comfortable and secure throughout the process.

Building trust between buyers and sellers is at the core of what we do, and we are delighted that our efforts significantly impacted your transaction. We understand the importance of timely and efficient service, especially when dealing with substantial sums of money, and we are glad that our team could provide the support you need.

We are particularly pleased to hear that Ciara and Conor were able to assist you effectively. Your feedback is incredibly valuable to us and motivates us to continue delivering exceptional service.

Thank you for choosing Trustap for your escrow payment-style services. We look forward to serving you again.

Best regards,
Trustap Support Team

Rated 5 out of 5 stars

Good

Good 100% real

Date of experience: 12 October 2024

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Reply from Trustap

Dear Noah,

We are pleased to hear that you are satisfied with our services. Establishing trust between buyers and sellers is fundamental to our mission, and we are thrilled that our dedication has positively influenced your transaction.

Warm regards,
The Trustap Support Team

Rated 1 out of 5 stars

Don’t waste your time

I wanted to try them out for my agency, so I created an account. We then did a test transaction which seemed to work at first, but then they deactivated my account…. without any notice or reasoning. I created another one since their support did not cooperate at all, and that one got deactivated as well.

Conclusion is they are not only untrustworthy to buyers as you can see from the other reviews but are completely unreliable to sellers as well. Save the time and nerves.

Date of experience: 09 October 2024

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Reply from Trustap

Dear James,

Thank you for your feedback, and we’re sorry to hear about your experience. At Trustap, we take security and compliance very seriously, which is why we have robust fraud prevention measures in place. These systems are designed to protect both buyers and sellers and ensure that all transactions align with our terms of service.

If you’re looking to explore our platform or conduct test transactions, we recommend reaching out to our Sales or White Glove teams, who can provide a dedicated environment for this purpose. They’ll also be happy to assist with any questions or concerns about our services.

Please feel free to contact them directly, and they’ll guide you through the best way to proceed.

Kind regards,

Rated 1 out of 5 stars

They actually help other companies rip…

They actually help other companies rip you off. They are not on buyer's side

Date of experience: 17 July 2024

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Reply from Trustap

Dear Steve,

Could you provide additional details regarding your case to facilitate our investigation? If you have not done so already, please forward an email to our support team at support@gmail.com.

Upon locating your case, we will ensure that you receive the appropriate support.

Best regards,
Trustap Support Team

Rated 1 out of 5 stars

Buyer beware! No complaint button.

Buyer beware! No complaint button. In their terms of service they say that it's safe because there's a 24 hour complaint period at which anytime you can use the complaint button on their website to hold. I used two different devices and two different web browsers. There is no complaint button. I even downloaded the app. They are going against their own TOS.
Edit 8/2/24 Trustap has harassed me (to change my review) after unlawfully taking money out of my account after not having a complaint button and after their personnel told me that my money wouldn’t be taken out of my account. Bottom line: Don’t trust Trustap.

Date of experience: 10 July 2024

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Reply from Trustap

Dear Owen,

Thank you for your review and for bringing this matter to our attention. We regret any misunderstanding that may have occurred.

After a thorough investigation, we found that we sent you an email on July 6th with the subject line “Your Trustap Transaction.� Our system indicates that you received and opened this email. In it, we provided a link to claim your transaction and file a complaint, along with updates on the transaction status.

We also informed you that the handover was completed, and the complaint period had started. Despite our efforts to keep you informed at every stage, you left a 1-star review that we believe does not reflect your actual experience.

Even after the complaint period had elapsed, we went above and beyond to assist you and mediate with the seller to secure your refund. You received your refund despite not following the standard process.

We hope that, considering the efforts we made to resolve your issue, you might reconsider your review to more accurately reflect your experience.

Best regards,
Trustap Support Team

Rated 5 out of 5 stars

A+ quick resolution

Quick communication, easy to work with and fast resolution to my issue.
A+

Date of experience: 21 June 2024

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Reply from Trustap

Dear DM,

We deeply appreciate you taking the time to share your positive experience with us. Your feedback is invaluable and serves as a testament to our commitment to excellence.

Our dedicated team is always at your service, striving to provide swift and efficient resolutions. It’s our pleasure to assist you, and we eagerly anticipate the opportunity to serve you once more.

Warm regards,
Support

Rated 1 out of 5 stars

I purchased a service and was scheduled…

I purchased a service and was scheduled to have it done on Wednesday, May 29th. Unfortunately, the service was not provided even though I paid $199 and was assured that it would be. I have been trying to resolve this issue since Wednesday, and I still haven't received the service I paid for. I asked for a refund, but have been unsuccessful in getting my money back, even after going through TrustAp. This whole experience has felt like a total scam.

Date of experience: 29 May 2024

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Reply from Trustap

Dear Bobby Jones,

We are truly sorry to hear about your recent experience. At Trustap, we prioritize customer satisfaction and are here to assist you in resolving any issues that arise.

Please note that Trustap is a payment processing and dispute mediation platform; we do not handle the delivery of products or services directly. However, we are committed to facilitating a fair and satisfactory transaction for all parties involved.

To help us address your concerns effectively, kindly email our support team the details of your transaction, including the description, seller’s name, or email. This information will enable us to locate your transaction and take the necessary steps to assist you. Our email is support@trustap.com

We appreciate your cooperation and look forward to resolving this matter to your satisfaction.

Warm regards,
Trustap Support Team

Rated 1 out of 5 stars

Scam Not Paying Also Not Response Email

Hello,
A month ago a buyer paid me and the amount was added into my trustap account. But they took the money for long i have emailed for multiple times they just response we will fix it soon every time same email and don't any help or resolve the issue even 1 month over but the funds still stuck into trustap account without reason, So beaware these guys are just wasting people time and also took the payments and hurting people hard works, Also there is no any response even i remind many time but they ignoring emails and don't any response such a scam and unprofessional company. Such a bed thing ignoring emails. so be aware guys. i have all proofs available

Date of experience: 11 May 2024

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Reply from Trustap

Investigation Underway:

Dear Wisal Khan
We are currently investigating the matter to ensure all our users receive the support they need. Typically, payouts are processed within 3 days, but in rare cases, the first payout may take 5 to 14 business days.

Documentation Required: If there is a delay, it may be due to pending verification. Users who have not provided the necessary documentation can still reach out to our support team for assistance. Also, you need to be based in countries where we support payout payments.

Contact Support: For any concerns or to facilitate the resolution of your case, please contact us at support@trustap.com. We are committed to providing timely and effective support to all our users.

If you have any concerns about any payment or payout on Trustap, please reach out to our support team at support@trustap.com

Our team will be ready to help you.

Best,

Rated 3 out of 5 stars

Payment was deposited.

Trustap marked my transaction as complete on 4.18.24.
I have followed up multiple times and they keep telling me they are looking into it.
Trustap collected $3,800.00 from the buyer in one day.
Now 5.6.24 and still no money paid out to me (the seller).

Deposit hit my account 5/7/24. Be aware that it could take this long for the transaction to clear.

Date of experience: 05 May 2024

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Reply from Trustap

Dear Patrick,

Thank you for re-evaluating your review and changing it to three stars. We sincerely apologize for any inconvenience you’ve experienced. We want to assure you that Trustap values transparency and integrity. We are committed to providing a secure platform for all our users and have been in contact with you throughout the process.

We understand your concern regarding the delay in receiving your funds. We are pleased to hear that you have received the funds in your bank account as expected.

Please note that as a financial company, we adhere to a strict Know Your Customer (KYC) process to ensure compliance with regulatory requirements. This process is crucial for preventing fraud and protecting all parties involved.

It's worth noting that there was a delay in processing your payment due to the verification process being completed on April 24th, following the receipt of the necessary documentation from you, we depended on you to act on you sending us the documentation. However, we have now processed the payment and it is currently in your provided bank account.
Please be aware that according to Stripe's policies, it could take between 5 to 14 business days for the funds to be transferred to your bank account on your first Payout. We have also provided this information in our help center and our Terms of Service.

Please contact our support team at support@trustap.com. They will be more than happy to help you track your payment and address any further concerns you may have.

It should be noted that the funds remaining in our account do not yield any return.


Thank you for your patience and understanding.

Best regards,
The Trustap Team

Rated 5 out of 5 stars

Surprisingly simple and easy to use

Surprisingly simple and easy to use! Great app!!

Date of experience: 15 March 2024

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Reply from Trustap


Dear Customer,

Thank you for the fantastic feedback! We're delighted to hear that you found our platform surprisingly simple and easy to use. Making your experience smooth and enjoyable is what we aim for, and it's wonderful to know we hit the mark for you. Your support means the world to us!

Remember, if you ever have any questions or need assistance, feel free to reach out to us via email at support@trustap.com. We're here to help. Looking forward to serving you again soon!

Best,
Trustap Support Team

Rated 1 out of 5 stars

No help at all getting refunded

No help at all getting refunded. A business idea is meant to solve a problem this solves no problems, better off just paying someone through PayPal or bank transfer

Date of experience: 16 March 2024

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Reply from Trustap

Dear Tristan Cyrille

We are truly sorry to hear about your experience. We understand your frustration, and we appreciate your patience.

We would like to clarify that we have a process in place to ensure the safety and satisfaction of all our users. As per our terms of service, there is a specific timeframe within which complaints need to be filed. We had sent multiple emails informing you about this, and we understand that you were aware of it.

Despite this, we understand that situations can sometimes be complex. That's why we went above and beyond to assist you, even though the complaint was filed past the deadline. We managed to locate the transaction in question and resolved the issue to your satisfaction. The seller was under no obligation to refund, but we facilitated this for you because we value your trust in us.

We regret that you felt the need to express your dissatisfaction on Trustpilot before reaching out to our support team. We encourage all our users to contact us directly at support@trustap.com for any issues or concerns they may have. We are always here to help, and we strive to resolve all issues in the best possible manner.

We hope this experience will not deter you from using our services in the future. We value your feedback, and we will continue to improve our services to serve you better.

Best Regards,
Your Trustap Support Team

Rated 5 out of 5 stars

Easy to use

Easy to use, efficient and will use again. I sold 2 Cheltenham festival tickets. Posted them to the UK and funds were released once the buyer had them verified by my tracking info.

Date of experience: 14 March 2024

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Reply from Trustap

Dear Katie Bee,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our platform has made selling your Cheltenham festival tickets easy and efficient. Ensuring a smooth transaction process, along with your trust and satisfaction, is our top priority. We're grateful for your support and look forward to serving you again in the future. If you ever need assistance or have any questions, please don't hesitate to reach out. Cheers to more successful transactions ahead!

Trustap Support Team

Rated 1 out of 5 stars

very bad

very bad.
Support useless and slow, communication 0, managing this is also awful. Their whole thing is mute because they arent doing what they need to do

Date of experience: 07 March 2024

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Reply from Trustap

Dear valued user,

We sincerely apologize for any inconvenience you may have experienced. We take all feedback seriously and are committed to providing excellent service.

Upon reviewing our records, we were unable to locate a transaction associated with your email. To ensure we can assist you effectively, we kindly ask that you contact us at support@trustap.com with the email used for the transaction, the transaction number, and the seller’s name or email.

We only answer the review after an extensive investigation of our team, to make sure we have the issue resolved or we can resolve it. In your case we can not because we can not locate your transaction or purchase.

We are here to help and resolve any issues you may have encountered with Trustap. Your satisfaction is our priority, and we look forward to hearing from you to make things right.

Warm regards,
The Trustap Support Team

Rated 1 out of 5 stars

No receipt of funds due

They have been holding my funds for well over a month now. They keep telling me my identity document is not correct. I have uploaded the proper document to my account several times. They system says it's saved but there appears to be some kind of error. They keep sending my system generated messages with instructions that are apparently not accurate. I just want my funds that are mine and shouldn't have to go through this to get them.

Date of experience: 23 November 2023

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Reply from Trustap

Hello Gail,

We are sorry to hear that you have not received your funds due and that you have encountered some difficulties with verifying your identity document. We appreciate your feedback and we want to help you resolve this issue as soon as possible.

Trustap is a fintech company that provides a secure and convenient way for people to transact online. We have to comply with certain regulations and standards to ensure the safety and security of our platform and our users. That is why we require our users to provide some information related to their account and identity, such as a valid ID, a selfie or any other proof that may be needed.

We understand that this process can be frustrating and time-consuming, especially if there are some errors or glitches in our system. We apologize for any inconvenience this may have caused you and we assure you that we are working hard to improve our service and user experience.

We have not been able to locate your transaction or your account on our platform, so we kindly ask you to contact our support team at support@trustap.com and provide us with some details, such as your email address, your transaction ID, and the date of your transaction. Please also mention that you are the reviewer for this review, so that we can better understand your situation and take your feedback on board.

We hope to hear from you soon and we thank you for your patience and cooperation.

Sincerely, The Trustap Team

Rated 5 out of 5 stars

They are very carefully support every…

They are very carefully support every my question and request. So far best escrow payment platform.
Make sure you do legit transaction and they will be good for you.

Review from Kieu Nhat, CEO of EazyViral.com
Social Media Services and Social Media Accounts Marketplace

Update 18/12/2024
Trustap still worthy till now for my business. I don't have any problem so far. Still 5 Stars rating for now.
The only small issue is I don't have a payout report dashboard where I can easily track my payout payment, summary...etc.

Date of experience: 17 November 2023

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Reply from Trustap

Thank you for your kind words, Kieu Nhat! We are glad to hear that you are satisfied with our service and that we can support you with your questions and requests. We appreciate your feedback and your trust in our platform. We hope to continue providing you with a safe and secure escrow-style payment solution for your online transactions. Thank you for choosing Trustap! 😊

Rated 5 out of 5 stars

Purchased a social media related…

Purchased a social media related service, and seller was offering protection through Trustap. Hadn't heard of Trustap before although I am familiar with escrow type deals. The process was seamless, and customer service top-notch. Communication was pleasant and timely. Will no doubt use Trustap for any future needs.

Date of experience: 09 November 2023

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Reply from Trustap

Thank you so much for your kind words! We’re thrilled to hear that you had a seamless experience with Trustap and found our customer service top-notch. Your feedback is greatly appreciated and it motivates us to continue improving our services. We look forward to serving you again in the future. Thanks for choosing Trustap! 😊

Rated 5 out of 5 stars

Trustap was easy to use and helpful in…

Trustap was easy to use and helpful in making the escrow experience better than competitors.

Date of experience: 27 April 2023

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Reply from Trustap

Thank you for taking the time to share your feedback with us!
We're thrilled to hear that your experience with Trustap has been easy to use and improved your escrow experience compared to competitors.
Our team is dedicated to providing top-notch support and ensuring the safety of your transactions at all times.

We appreciate your trust in our platform and look forward to continuing to serve you.

If you ever have any questions or need assistance, please don't hesitate to reach out.
Thanks again for choosing Trustap!

Warm regards,
Support team

Rated 1 out of 5 stars

Why would you release my funds if I…

Why would you release my funds if I filed a complaint and you said you would hold my funds until I have my order but release them & now I have to wait 10+ for a refund when you could’ve just refunded after 2 days like y’all said before you released it! I’m very disappointed!

Date of experience: 01 September 2023

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Reply from Trustap

Hello LilTaz TV,

I understand your concern and disappointment regarding your recent experience and appreciate the opportunity to address it.

Firstly, we want to clarify the situation. On September 1, 2023, you received a full refund for your order.
The funds were not released to the seller but were promptly returned to your account.

This aligns with our commitment to safeguarding buyers from fraudulent or unsatisfactory transactions.
We've made several attempts to communicate with you via email to clarify this matter further and to understand how the misconception arose.

Regrettably, we have not received any responses from you.
At Trustap, we are always open to improving our system. If there has been any misunderstanding or if you received information from us that differs from what transpired, we genuinely want to hear from you. Your feedback is invaluable in helping us investigate and rectify any issues.

Additionally, it's worth noting that negative reviews not reflective of a user's actual experience on our platform can have a detrimental impact. They may misinform other users and create an inaccurate perception of our service.

We kindly request that you check your email for the confirmation of your refund, which you should find in your inbox, and you can check your bank statement too. It's crucial for us to resolve this issue amicably and ensure that your experience reflects our commitment to exceptional service.

Your feedback is essential to us, and we sincerely hope that we can work together to address any lingering concerns. Thank you for choosing Trustap.

You can reach out to us at support@trustap.com

Best regards

Rated 5 out of 5 stars

wow 🤩

I am very satisfied thank you 🙌

Date of experience: 24 August 2023

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Reply from Trustap

Wow! 🤩 We're thrilled to hear that you're very satisfied with Trustap!

Thank you for choosing us, and if you ever need assistance or have any questions, please don't hesitate to reach out.

We're here to help. 🙌

Warm regards,
Support Team at Trustap

Rated 1 out of 5 stars
Verified

Benefits the buyer, not the seller

To be honest, it’s a joke really. The buyer safely has your tickets, meanwhile they’re given 24hrs to complain about you. They can’t even confirm everything is ok to speed up the process. 24hr wait. So we wait and guess what, you have to wait another 7 working days for the funds to FINALLY get to you. All in the meantime the buyer is off with your tickets. A waste of time! The whole process needs to be immediate for it to work, it’s horrible being left in limbo not knowing if you’re even getting your money. Make it clearer guys, we shouldn’t have to dig into T’s and C’s to find this out but then I would never have used this app

Date of experience: 15 August 2023

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Reply from Trustap

We regret to learn that your experience with our platform was confusing.
Upon reviewing your transaction timeline, we observed that your buyer made the payment for the ticket late in the evening of October 14, 2023. We proceeded to release the payout to you on October 15, 2023. According to our records, the funds were credited to your account early in the morning on October 17, 2023. The entire process, from receiving the funds from the buyer to the payout, took a little over 2 days. We attempted to contact you via email to confirm that this timeline reflected your experience accurately but unfortunately, we did not receive a response.
It is important to note that, as a global payment processor, we adhere to stringent security and compliance procedures to ensure the safety of our users and their funds. These procedures are dictated by our partner Stripe, one of the most reputable and reliable payment platforms in the world. As a result of these procedures, most payouts typically take 1 to 2 days to settle into the Seller's bank account. However our Terms of Service must cover our most extreme and rare cases, and this is why they state that payouts may take up to 5 to 7 days to settle, although such instances are uncommon.
We appreciate your feedback, and we continuously strive to improve our service. Although your feedback does not seem to align with the reality of your experience, it certainly highlights an opportunity for improvement in the clarity of our supporting documentation regarding the timeline for a straightforward transaction settlement. Your insights are valued.
Thank you for choosing Trustap.
Trustap Payment Support Team

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