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The chat line is useless!! Still waiting for my tickets… the event is on Saturday.
I have a daughter with special needs who will be very disappointed if they don’t arrive. Apparently they are at a Post Office in Ireland i live in England????
Will not book through Viagogo ever again.
We got tickets not following viral recommendations from the Humorist. But, we entrance really soon to the palace trying to avoid any disruption.
I saw a new viral video from the protagonist saying that some people stayed out by this web. My thinking was good because we suffered any problem. It is not my first time with viagogo without problems every time so I could recommend
I booked tickets though Viagogo. I received a confirmation of booking message and an order receipt which stated "paid by visa". I thought I had purchased the tickets.
Viagogo failed to process my payment (my payment was not declined). Viagogo also failed to let me know that my payment hadn't been processed. Result - I lost my tickets.
I sent a succession of emails and received polite responses - none of them helpful.
I will not be attempting to book tickets using Viagogo again. A very poor level of service and an equally poor level of communication. Appalled!
I purchased one ticket for a concert abroad. The concert was postponed with less than 2 weeks notice. I'm already doing damage control for all my bookings. Postponement was for 15 months ahead. I tried relisting my ticket multiple times and it keeps failing. Chatted to their support over months waiting for a resolution. Constantly being told I'm either doing something wrong with the listing or it's because I can't send the paper listing out on time (15 months). I sent them a video of me creating the listing and asking for help and they just kept looping back to the problem being with me over months. So their system is set up to the original concert date and doesn't change to the new date, that's why new listings don't go live. For one, what business does that? And second, all those messages with them nobody admits that. They just keep saying to relist and do it right as I'm doing it wrong. Complete loss of finance and my sanity arguing with them.
viagogo is an online ticket marketplace that enables people to buy and sell tickets to live events. viagogo guarantees every transaction.
Absolutely disgusting company to deal with, we tried many times to contact them about our tickets to see Paul Smith, and they told us they could not give us our tickets three hours before the show, these clowns should not be allowed to operate, this is disgusting and has stuffed our whole night.
Date of experience: 16 January 2025
Honestly I was so scared I won’t get the tickets but I got them and they were great. Thanks a million
Date of experience: 12 January 2025
Date of experience: 12 January 2025
Would definitely book with viagogo again , was very informative and sent me all the relevant information I needed , At first was not sure about the sight , once I had booked but would highly recommend � x
Date of experience: 10 January 2025
It's the first time, i did thise, i bay the ticket for my daughteras surprice i did not believe we get the tickets but they did!!! and the people to help on the foon wers wonderfull!! thank you so so mucht!! they had a wonderfull evening, the want and try to go for 5 years and finaly they were there!! THANK YOU ALL!! XXXX
Date of experience: 11 January 2025
The chat line is useless!! Still waiting for my tickets… the event is on Saturday.
I have a daughter with special needs who will be very disappointed if they don’t arrive. Apparently they are at a Post Office in Ireland i live in England????
Will not book through Viagogo ever again.
Date of experience: 14 January 2025
Date of experience: 12 January 2025
I always manage to get tickets here whenever I have tried. It's reliable
Date of experience: 09 January 2025
Efficient process to order and receive my tickets
Date of experience: 11 January 2025
Tickets for Coldplay were sold out. Via Viagogo got tickets for show in Abu Dhabi. Perfect!!!!
Date of experience: 12 January 2025
The show was amazing. Getting to the venue was easy. Loved it
Date of experience: 12 January 2025
Everything was smooth and easy, thank you!
Date of experience: 12 January 2025
Everything was OK! Except one - we can't connect to Ticketmaster without local internet, but we found some good people, who shared wifi for us. In another way we'll be stuck!
In all other - all good!
Date of experience: 12 January 2025
Thank you.. We bought 4 tickets and the concert was the best of the best.. :) tickets we got in time. Only the positive expirrence.. :)
Date of experience: 12 January 2025
Ticket was delivered in time and it was detailed explanation how to accept the tickets
Date of experience: 12 January 2025
Booked to see Peter Kay. Got the confirmation email within a few minutes and the tickets on email a few days before the concert. No issues and simple to book. Would use them again.
Date of experience: 16 May 2024
Customer service at viagogo was great - fast and responsive. Tickets transferred with no problem although it’s scary having to wait until day of concert.
Date of experience: 12 January 2025
Thank you viagogo for making us have the best Coldplay experience yesterday🤩 thank you for being such a reliable, easy and trustworthy hub and for making sure I got my tickets on time. You guys are the best��☺�
Date of experience: 12 January 2025
Inspite all negetive comments this was my best descion of life ,
Two days before the event tickets were transferd to my ticket master account , and every thing was perfect .
Date of experience: 12 January 2025
I bought 2 tickets to see Coldplay and everything went as Viagogo said.
We received the tickets on time.
Date of experience: 12 January 2025
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