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Wix is a wonderful resource, with easy to navigate tools and features. You are able to create a free account and set up your page or at least play around with the site to learn the settings before deciding to go ahead. They only charge you once you publish your site, which I think says a lot about them as a business. So, create an account and play around, find out for yourself if Wix is right for you.
Easy to Use & Real Customer Service.
The web designer is as simple as drag & drop. It is very easy to use, even without much knowledge of creating websites. After attempting, and failing, to rename a specific page within my site, I was able to quickly get a live customer support chat with "Cindy". The directions and guidance she provided me were extremely helpful with literal step by step instructions and pictures (from my actual site) with arrows pointing me where to go and how to complete the task. We were able to resolve my issue and get the store back up and running. I have always enjoyed the ease of use with Wix and todays experience with customer support has solidified my choice in using Wix.
Edgar A. helped me with a simple, yet frustrating issue, since it wasn't obvious where to find the solution. He knew what I meant immediately, then quickly recorded a video of him going through the steps on the screen to resolve the issue, then sent me the video (with added written, numbered steps to take, mind you). I never see customer service like this anymore (from anywhere). I know it was a simple thing for him to do, but it was exactly what was needed and incredibly helpful. I hope everyone in CS learns from Edgar. Thank you!
I wanted to switch from wix to wix studio and I hadn't known how to do so. Though I had fantastic support from Cristian who talked me through the options and I managed to switch over my account.
Written by the company
Wix is the world's leading website builder, trusted by millions of users
in 190 countries. Whether it's a side gig, a booming business, or a fan
page for your celebrity pet,
our intuitive dashboard gives you the freedom to create, design and
manage your web presence exactly the way you want. Customize your site,
sell products & services,
and keep growing with our advanced SEO and marketing tools. Whatever
your dream is, consider this your sign to share it with the world on
Wix. One platform, infinite possibilities.
Fast, reliable, and secure eCommerce platform that lets you sell
anything, anywhere, to anyone. Plus, no more juggling multiple accounts,
Wix does it all.
Manage shipping, payments, marketing, analytics, and more from one
unified dashboard.
No matter how quickly you scale, with Wix eCommerce you can feel
confident that your online store will keep up.
Our performance-first infrastructure is designed to handle 750
simultaneous transactions per second and ensure fast page loading, so
your customers skip the line—online, offline, and everywhere in between.
Written by the company
500 TERRY A FRANCOIS BLV, 94158, San Francisco, United States
I was having issues with my account and received excellent customer service and help resolving my problem.
Date of experience: 31 December 2024
Service is rubbish and just bombard me on Youtube with adverts for their sub-standard service.
Date of experience: 01 January 2025
My website was launched on Christmas Eve, and then swiftly blocked by Wix the very next day with ZERO explanation.
They kept asking for the last four digits of my credit card that I used to pay for a PREMIUM account + my Driver's License.
They kept stating that it is for security reasons. This makes me VERY SUSPICIOUS of Wix.
If there is a fraud issue with my credit card, my card company would have alerted me and not let the transaction proceed. Why is Wix so "concerned" about how I paid for an upgrade?
Even extra suspicious since there headquarters is in another country - which still prompts the question of why they need my credit card info AND ID.
It keeps getting worse from here...
- When I first got the notification, they - wix, even blocked me from contacting them!
How the h*ll am I supposed to submit a ticket?!!!!
I had to use a different device to submit a ticket.
- I kept asking why they needed the last four digits of my credit card and my Driver's License. The only responses I would get is that they need to "verify" my information.
I reluctantly submitted it in hopes of my site coming back online.
Nothing.
- I keep getting the run around, passed on, and told that they can't do anything.
I am SO BEYOND DISAPPOINTED.
My partner worked very hard to get my website up, and gifted it as a Christmas gift.
I had made announcements on all my social media accounts.
That has not only hurt me financially, but also in my reputation.
Avoid Wix at ALL COSTS
It's been to a week with no resolution.
My partner has already decided to rebuild my website on another platform that actually has been noted for their great customer service and waaaay better pricing.
Date of experience: 26 December 2024
Oscar was great! He took his time and helped me with all of my questions!
Date of experience: 31 December 2024
Easy to Use & Real Customer Service.
The web designer is as simple as drag & drop. It is very easy to use, even without much knowledge of creating websites. After attempting, and failing, to rename a specific page within my site, I was able to quickly get a live customer support chat with "Cindy". The directions and guidance she provided me were extremely helpful with literal step by step instructions and pictures (from my actual site) with arrows pointing me where to go and how to complete the task. We were able to resolve my issue and get the store back up and running. I have always enjoyed the ease of use with Wix and todays experience with customer support has solidified my choice in using Wix.
Date of experience: 31 December 2024
80% price increase in a year is absolutely disgusting! Beware if you’re thinking of using them for your website when they impose those increases annually 😡
Date of experience: 31 December 2024
Wix is a wonderful resource, with easy to navigate tools and features. You are able to create a free account and set up your page or at least play around with the site to learn the settings before deciding to go ahead. They only charge you once you publish your site, which I think says a lot about them as a business. So, create an account and play around, find out for yourself if Wix is right for you.
Date of experience: 31 December 2024
very good costumer service and easy platform to build your website
Date of experience: 31 December 2024
The service rep was helpful and knowledgeable in helping resolve my issue and assisted me with an unrelated issue.
Date of experience: 30 December 2024
Wix does not support their customers. Everytime I have an issue, it's hard to get someone on the phone, they are not helpful when you do get them on the phone. This is not great for small businesses like mine. Save your time and energy and go to Shopify!
Date of experience: 30 December 2024
Customer service and ease of creating bespoke websites with no experience!
Date of experience: 30 December 2024
Andre offered true customer service.
Date of experience: 30 December 2024
Edgar A. helped me with a simple, yet frustrating issue, since it wasn't obvious where to find the solution. He knew what I meant immediately, then quickly recorded a video of him going through the steps on the screen to resolve the issue, then sent me the video (with added written, numbered steps to take, mind you). I never see customer service like this anymore (from anywhere). I know it was a simple thing for him to do, but it was exactly what was needed and incredibly helpful. I hope everyone in CS learns from Edgar. Thank you!
Date of experience: 30 December 2024
Don't trust Wix, don't put your card details cause they steal your money, and then they tell you to ask the money back to your bank!!! Your account and your personal informations aren't safe there.
Date of experience: 18 December 2024
I wanted to switch from wix to wix studio and I hadn't known how to do so. Though I had fantastic support from Cristian who talked me through the options and I managed to switch over my account.
Date of experience: 30 December 2024
Wix solved my problem easily.
Date of experience: 29 December 2024
I really love this platform. Its easy to build a website and the customer service is fantastic!
Date of experience: 29 December 2024
Date of experience: 29 December 2024
I was using the Core tier (not the free one)
1. Tried to set up checkout and payment processing on my wix website and it was awful. E.g. it was impossible to set up so that tax rates were different based on location.
2. Customer service is terrible. Any problem that came up was this huge deal. First, they never understood what the problem was despite screen shots and clear descriptions. When they finally understood what the problem was, they invariably would claim that it was actually Google's fault (or some other company). When it became obvious that it was a wix issue, they would tell me there was nothing they could do, and that was just how wix works. This happened like 3 times and after that if anything was broken I figured it was just up to me to find a work-around.
3. Site speed is pretty slow. When users click on wix-made pages, it takes just a little too long to get there.
Date of experience: 01 November 2024
Reply from wix.com
Hi Alexander,
Thank you for taking the time to write a review about your thoughts and experience relating to Wix.
We would love the opportunity to be able to connect with you and get a better understanding of your experience and how we can help. We have sent through an email via Trustpilot in order to get some more information about the situation you are facing and to understand how best we can help.
Please be sure to check spam/junk folders as it can sometimes mistakenly be routed there.
Hope to hear back from you soon
Take Care,
Julia
great customer service very helpful and polite in our chats and resolved my issue with speedy and prompt service.
Date of experience: 29 December 2024
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