Technical Account Manager
Sao Paulo, Sao Paulo, Brazil
Software and Services
Join the Wireless Technologies and Ecosystems (WTE) organization to collaborate with an outstanding team of engineers driving innovation on products used by millions of people worldwide.
Within WTE, the Carrier Technologies team is looking for a highly motivated, self driven Technical Account Manager to be the technical interface between our wireless carrier partners and internal teams such as development, validation and business. You will be at the forefront of technology and hold a crucial role to lead Apple cellular product innovation in the region.
Description
As a Technical Account Manager, you will be responsible for the technical aspects of Apple cellular devices in the Latin America region.
You will work with our wireless carrier partners to drive Hardware and Software Technical Approvals, as well as work with different internal teams to help drive higher performance and an innovative product roadmap.
You will ensure carrier requirements are accurately translated to internal teams, and be responsible for the investigation of carrier issues and partner closely with carrier personnel and our wireless development teams to drive resolution.
You need to understand the market landscape and the network roadmaps, and drive new product and feature enablement.
You will actively manage an incoming queue of technical items/issues coming either from the carriers or from internal teams.
You will report project status, prioritize tasks and raise meaningful issues to cross-functional teams and management.
You may be required to travel a few times per year for carrier meetings in region or team meetings in US.
Minimum Qualifications
- Minimum of 8 years direct experience working with wireless carriers in region to enable cellular devices and services in Brazil and Latin America.
- Proven experience enabling network cellular features and familiarity with current deployments across carrier networks, specially with wireless RATs and protocols such as eSIM, IMS, 5G, LTE, 3G, VoLTE, WiFi Calling.
- Extensive proficiency and experience analyzing full stack logs, troubleshooting and enabling features related to 5G (NSA/SA), LTE, IMS (VoLTE, WiFi Calling).
- Experience with 3GPP specification documents and dedicated application in live networks.
- Knowledgeable in software engineering and release processes.
- Experience in negotiating timing of issue resolution and feature enablement with carriers and internal partners.
- Program/project management experience delivering complex technical projects.
- Knowledge and meaningful experience with device certification process and requirements from wireless carriers.
- Proficiency in Portuguese, Spanish and English.
- Bachelor/Master Degree in Electrical/Computer Engineering, Computer Science or similar.
Key Qualifications
Preferred Qualifications
- Ability to stay focused and prioritize tasks while achieving outstanding quality.
- Excellent judgment and integrity with the ability to make timely and sound decisions.
- Thrive in a collaborative environment and can clearly communicate while confidently driving multi-functional projects.
- Laser-focused on the smallest details that are meaningful to our customers.
- Excellent communication skills.
- Ability to establish cross-functional relationships with both internal and external teams.
- Self-motivated and independent, being able to work without direct local supervision.