The One Stop Assistance desk is your designated communication point for assistance with library resources and services. It is located on the first floor of Charles Library next to the elevators. There, you can get assistance with your library account, finding library materials, booking a study room, getting course reserve materials, connecting with the subject librarian for research help, and troubleshooting a simple technical issue. You can also get help locating spaces and services on campus. You can also get help with the following at the One Stop Assistance desk:

Our substantial DVD collection is mostly closed-captioned for the deaf and hard of hearing, and some of our content is also described for those with vision disabilities. The accessibility of these materials is noted in the Library Search catalog record. Our collection also includes a considerable number of video cassettes. These are seldom captioned. All streaming videos will have subtitles, closed captions, transcripts, or some combination of these options. Individual film and documentary titles are represented in the Libraries’ online catalog with notes concerning accessibility.

Library staff will assist in locating and retrieving shelved library materials at Charles Library.  Please provide the location information (the catalog call number, title and year or other sufficiently identifying information) at the One Stop Assistance desk, and a staff person will retrieve the materials for you. Requests to have items retrieved from Charles Library book stacks may also be made 24 hours in advance by phone or email.  Please call the One Stop Assistance desk at 215-204-8212. At Ambler Library, please request assistance at the service desk.

Print items placed on hardcopy course reserves are usually books or journal articles. Students with certified visual disabilities should request at the One Stop Assistance desk that the assigned portion of the item be scanned and OCRed to convert the textual content for reading by screen reader software. Please allow up to five (5) business days for scanning and delivery of the finished file.

Students, faculty, and staff with limited mobility registered with the Office of Disability Resources and Services or Human Resources may request document delivery of any regularly circulating item owned by Temple at Charles Library or Temple's Ambler campus be delivered to their home by signing into their ILLiad account and placing the request. Borrowing privileges are identical to those extended to our on-campus patrons. 

Please note that we cannot loan items from our Special Collections, Reserves Department, bound serials, or items borrowed via Interlibrary Loan. For queries about Document Delivery, home delivery of library materials or ILLiad services, please e-mail teuill@temple.edu or call 215-204-0754 and we will be happy to work with you to support your research.

Staff at the Charles Library One Stop Assistance desk and at Ambler Library are available to provide assistance in retrieving and using microforms. For example, in threading and using microform reader/scanner machines for those with motor disabilities. For those with certified visual disabilities, library staff is prepared to scan microformat materials within five (5) working days of request and supply a digital copy prepared for use with screen reading software. Contact Richie Holland, Executive Director, Finance and Administration, Temple University Libraries at 215-204-3455 or by email to richieh@temple.edu

All photocopiers provided are wheelchair accessible. If operating a photocopier is not possible owing to a disability, library staff can assist with photocopying. Ordinarily, 50 or fewer copies can be copied upon request at the One Stop Assistance desk. The extent of photocopying must be within copyright guidelines. You must provide credit card payment or print quota allocation for the standard cost of the copies. If you need printing or copying capacity beyond the semesterly allocation, you can make a request for additional funds through TUportal. If you have more copying than can be done immediately, you may make arrangements for copying and payment at the One Stop Assistance desk. Turnaround is usually one to two business days for more than 50 copies.

You can give someone the authority to borrow materials for you with a proxy account at Temple University Libraries.

Temple librarians are available, by appointment, to provide research assistance in a variety of subject areas. Assistance can take different forms including consultation about research strategies, how to conduct an effective and efficient literature review, how to evaluate sources and cite them appropriately, to assistance with keyboarding a database search, or other research support needed to complete your research assignments and projects. 

To discuss research needs and/or set up an appointment with a librarian, please contact Richie Holland, director of Administration, at 215-204-3455 or by email to richieh@temple.edu. For the most effective service, please indicate your area of inquiry, any sources already consulted, and disability. All such inquires are held in confidence.

The Loretta C. Duckworth Scholars Studio aims to provide equitable services to all of its users. Due to the nature of the services provided, dealing with emerging technology, much of the technology do not have set accessibility standards and is still in the process of undergoing accessibility evaluation and alternative access plan development. If you have questions about the accessibility of any of the services, please reach out to Jordan Hample via email at jhample@temple.edu or phone at 215-204-3467.