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Very good. Armstrong Eco Systems did an excellent job of installation. Controlling the system is straightforward. The high temperature heat pump has kept us comfortable over the cold spell this winter and meant that there was no need for replacement radiators or hot water tank.
Highly recommended.
Osato was extremely helpful in resolving a problem I had booking a service online. He called me back several times until we had resolved the issue. Excellent customer service
Customer Service doesn't exist. Call out time for help via form online only, no point calling, is two weeks. Lack of heating isn't considered an emergency, just the norm. Heat Pump hasn't worked for more than a hour since installation. Installer has checked everything an fault appears to be with sleepy Daikin who can't quite bring themselves to care about it and would rather just have a form filled out. There's plenty of other heat pump brands who at least pretend to care.
Energy Tec Did a great job from start to finish.
Stuck to their original quote and finished on time despite a tricky project.
Daikin UK provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial and industrial customers.
The Heights, KT13 0NY, Weybridge, Verenigd Koninkrijk
Datum van ervaring: 20 januari 2025
Antwoord van Daikin
Thank you for the positive review, F KY.
We appreciate your kind words and are glad you experienced quick response times and high efficiency.
Customer Service Team
Daikin UK
Osato was extremely helpful in resolving a problem I had booking a service online. He called me back several times until we had resolved the issue. Excellent customer service
Datum van ervaring: 27 januari 2025
Antwoord van Daikin
Dear Suzanne Wickham
We're so glad to hear that you had a positive experience working with Osato.
It's wonderful to know that he went above and beyond to assist you with your booking issue, we appreciate your feedback and will be sure to share it with Osato.
Customer Service Team
Daikin UK
Very good. Armstrong Eco Systems did an excellent job of installation. Controlling the system is straightforward. The high temperature heat pump has kept us comfortable over the cold spell this winter and meant that there was no need for replacement radiators or hot water tank.
Highly recommended.
Datum van ervaring: 27 januari 2025
Antwoord van Daikin
Thank you for your kind words and positive review. J R
We are delighted to hear that you are happy with the installation and performance of your new heating system.
We appreciate your recommendation, and we will pass on your feedback to the installation company.
Customer Service Team
Daikin UK
Customer Service doesn't exist. Call out time for help via form online only, no point calling, is two weeks. Lack of heating isn't considered an emergency, just the norm. Heat Pump hasn't worked for more than a hour since installation. Installer has checked everything an fault appears to be with sleepy Daikin who can't quite bring themselves to care about it and would rather just have a form filled out. There's plenty of other heat pump brands who at least pretend to care.
Datum van ervaring: 27 januari 2025
Antwoord van Daikin
Dear R C
Sorry to learn of the concerns you have expressed.
We are committed to providing our customers with the best possible experience, please email us with your contact details at customerservice@daikin.co.uk so that we can support.
Customer Service Team
Daikin UK
Great product knowledge of installation team
Datum van ervaring: 13 januari 2025
Antwoord van Daikin
Thank you for the 5-Star review, Miss Derricott.
We appreciate your kind words about the installation of your new units and are glad the installation company had great knowledge.
We're glad you had a positive experience with the installation company.
Customer Service Team
Daikin UK
I've given a 4 star as the Daikin ASHP is near perfect - but registering a product for UK address is near enough impossible (on both a PC or ios), as it doesn't like 7 digit postcodes or house names.
Datum van ervaring: 25 januari 2025
Antwoord van Daikin
Thank you for the positive review, Jonathan Pearson.
We appreciate your feedback regarding your newly installed units.
Please contact us at customerservice@daikin.co.uk so we can assist you with the registration.
Customer Service Team
Daikin UK
Energy Tec Did a great job from start to finish.
Stuck to their original quote and finished on time despite a tricky project.
Datum van ervaring: 23 januari 2025
Antwoord van Daikin
Thank you for your the 5-Star review, Mr. Ian Berry.
We appreciate your feedback and are glad to hear that you were satisfied with the installation process from start to finish.
We will pass on the positive feedback to the installation company.
Customer Service Team
Daikin UK
Very happy that the engineer got my heating working again. He was polite helpful and efficient. But he did say my system needed a new part and he would return to fit it. This was many weeks ago. The system has turned itself off twice again due to low water pressure, I am thinking the part needed is involved in this maybe!
Datum van ervaring: 17 januari 2025
Antwoord van Daikin
Thank you for the positive review, Patricia.
We appreciate your feedback and are glad to hear that the engineer was able to resolve your heating issue.
We are committed to providing timely service and will escalate to the service region regarding the required parts.
Customer Service Team
Daikin UK
I had some confusion registering my appliance. But it was sorted for me very quickly
Datum van ervaring: 23 januari 2025
Antwoord van Daikin
Thank you for the 5-Star review, Margaret Buckley.
We appreciate you taking the time to share your experience. We're glad to hear that the issue with registering your appliance was resolved quickly.
Customer Service Team
Daikin UK
The pump is quieter when running and electricity usage lower than we expected. We are currently in winter, saving about £40/month compared to the solid fuel based system which was replaced. We did experience some difficulty initially setting up the heating schedule. With extra insulation added to the house prior to installation, the house keeps consistently warm.
Datum van ervaring: 22 januari 2025
Antwoord van Daikin
Thank you for your positive review.
We appreciate you taking the time to share your experience regarding your newly installed system.
We're glad to hear that you're seeing positive results with lower electricity usage and a warmer home. If you require further assistance, please reach out to us
Customer Service Team
Daikin UK
Installation was professional and efficient.
Datum van ervaring: 09 december 2024
Antwoord van Daikin
Thank you for the 5-Star review, Deborah
We appreciate your kind words about the installation process. We are confident you will enjoy your newly installed units.
Customer Service Team
Daikin UK
unit easy to set up and use runs very quiet and upto now economical heating and hot water very good
Datum van ervaring: 17 januari 2025
Antwoord van Daikin
Thank you for your 5-Star review, Alan
We're delighted to hear that you're enjoying the unit's ease of use, quiet operation, and efficient heating and hot water performance. Your positive feedback is greatly appreciated.
Customer Service Team
Daikin UK
It is so easy to use the app once you hav
Datum van ervaring: 17 januari 2025
Antwoord van Daikin
Thank you for the 5-Star review, Christine.
We're so glad to hear you're enjoying the app! We strive to make our products user-friendly and appreciate your positive feedback.
Customer Service Team
Daikin UK
The heat pump unit was chosen by the installers. It looks ok in my garden, quite a sleek, modern design compared to some I’ve seen in other people’s gardens. However, it’s like living with a naughty child. It just doesn’t do what it’s supposed to do. The schedule is set to fit in with the tariff I’m on but it comes on and off when it likes, meaning I’m paying more than I should be. The temperature on the thermostat bares no relation to the warmth in the house and it rarely goes over 20* even when it’s set to 21*+ The hot water is set to heat up between 4-6am when the price per kWh is at it’s cheapest but it often does it between 00.00-2.00am when the rate is double that.
Datum van ervaring: 14 januari 2025
Antwoord van Daikin
Thank you for your review Caroline Taylor.
We are pleased to hear you like the look of your heat pump, please show your neighbours!
It's definitely worth getting in touch with your installer if you need further help with the controller settings.
Customer Service Team
Daikin UK
Octopus Energy Installers excellent but experimental planning and organisation poor and I didn’t get total customer experience. Awaiting Daikin to be thoroughly checked to ensure problems itradicated.
Datum van ervaring: 20 januari 2025
Antwoord van Daikin
Hi Darren.
We appreciate your feedback and are sorry to hear you weren't entirely happy. with the installation process.
If you need further support please contact us at customerservice@daikin.co.uk
Customer Service Team
Daikin UK
Response to question was quick friendly and accurate
Datum van ervaring: 15 januari 2025
Antwoord van Daikin
Thank you for the 5-Star review, Mark R.
We're so glad to hear that you had a positive experience with our customer service team. We strive to provide quick, friendly, and accurate responses to all inquiries.
Customer Service Team
Daikin UK
I have got the on-the wall unit to work fine and the heating system is very good - however I also loaded the mobiie version of the app on my phone . At fist this was fine but then it ceased to function/ I hace tried to reload the app without success.
Datum van ervaring: 08 januari 2025
Antwoord van Daikin
Hi Robert.
We appreciate your feedback and would like to improve your experience with to the mobile app, if we can.
We're committed to providing a seamless experience across all our platforms, and we're actively working to improve the functionality of our mobile app.
If you can contact us via this email customerservice@daikin.co.uk and we will be able to assist you.
Customer Service Team
Daikin UK
For me it was the service l got from your workers all very helpful nothing was too much trouble and they were honest with me l am pleased with my heat pump any queries l have had have been dealt with
Datum van ervaring: 14 januari 2025
Antwoord van Daikin
Thank you for the 5-Star review, Jill Lockwood
We are thrilled to hear that you were left impressed with the installation of your units by the installation company.
We are confident that you will enjoy the benefits of your newly installed system.
Customer Service Team
Daikin UK
I have a Daikin System installed in a new build property, now over 6 months old. We get heat and hot water so 2 stars not 1. BUT, the system had numerous installation faults and didn't work for the first couple of weeks. There were also numerous incorrect system settings leading to poor system efficiency. These are now fixed but the system still has a defect in the design in relation to the control of the heating pump and a has developed a faulty indoor controller (since October). I conducted a system analysis and provided information to Daikin who acknowledge the problems and say they will modify the system to rectify the design error, but it never happens. The builder and their installer are equally in the dark and frustrated. I have held off answering this review request as I was expecting Daikin to get a grip and sort things out, but alas nothing is happening.
Datum van ervaring: 20 januari 2025
Antwoord van Daikin
Dear Alan
Thank you for the valuable information and feedback. We appreciate you bringing these concerns to our attention.
We are committed to providing our customers with reliable and efficient systems, we will escalate your comments to the appropriate team for action and review.
Please contact us on customerservice@daikin.co.uk, for further support.
Customer Service Team
Daikin UK
The system doesn’t work for payment and unclear .. the terms did not load to view …. My paperwork guarantee and what you offer in email do not match … I will call to discuss further
Datum van ervaring: 19 januari 2025
Antwoord van Daikin
Hi Ms. Young
We appreciate you bringing this to our attention. We are sorry for your frustration and we will look into this for you
We look forward to speaking with you further to clarify these issues.
Customer Service Team
Daikin UK
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