Oracle Reviews 98

My account got terminated for absolutely no reason whatsoever, I got ghosted by their support which also refused to elaborate any further. Would recommend avoiding any form of contact with said company and choose a better rival one.

Datum van ervaring: 26 januari 2025

If you want some advice - don't. And if you still decide to proceed, arm yourself with patience as it takes no less than an hour to create a free account, if successful at all. It's unclear whether this is solely due to an unprofessional product (which it certainly is) or if there's also an element of false advertising about their "no credit card required" free tier.

First must-do if you try anyway: Use a VPN, even if it's for the same country you're trying to register in. Without a VPN, they'll reject your attempt as "suspicious" - ironically considering a real address without VPN suspicious.

When you reach the payment section, it turns out it's not entirely free - they want to make a small charge that you might get back. 80% of common Visa and Mastercard cards won't work. Try creating virtual cards, as they don't accept physical Visa and Mastercards, despite explicitly stating the opposite about virtual cards. When creating a virtual card, ensure it's through a bank that masks its virtual nature.

For address details, don't use your actual address. Like with IP addresses, they reject normal addresses as "suspicious" even if you legitimately live there. Use an office address or perhaps a company address if you're going that route - they don't accept real residential addresses.

Everything must be completed incredibly quickly - we estimate under 5 minutes - otherwise, it times out and you'll need to start over, re-entering everything: bank details, address, email, etc.

Speaking of email - your address must be new. We tried both our email addresses, including old unused ones, but they're rejected unless brand new. Create a new address, preferably Yahoo or Gmail, and be prepared to do this multiple times as even new addresses get rejected. If they're not rejected, verification becomes impossible as the verification email either never arrives (even after days) or expires in less than 5 minutes despite claiming a 30-minute window.

We spent several days, sporadically over weeks, testing different approaches and checking if they were fixing bugs in their unprofessional software, but no - you must follow these exact steps. We only discovered this after finding similar experiences in forums.

My advice: use alternatives. We're in now following these steps, but it took countless attempts, multiple human verifications, numerous complete restarts with address, name, server country selection, etc., and wouldn't do it again.

If you absolutely must proceed, have everything ready: Oracle's page, Yahoo mail creation, Gmail creation, a working company address finder, etc. (we used a legitimate work address as we didn't want to use random or false addresses as they force you to). Good luck.

Datum van ervaring: 03 januari 2025

Shocking customer support, the products are fairly reliable and well priced but offer quite basic functionality and lack advanced features. The support are absolutely hopeless, they haven’t helped me achieve an actual resolution after raising 5+ calls about separate issues and closing my calls that they couldn’t help me find a solution to.

Datum van ervaring: 31 december 2024

Jeg har nu i flere måneder forsøgt at få en faktura tilsent - men det er svært.
Jeg har ringet adskillige gange til support hvor selv den indtalte besked er ufattelig dårlig dansk og formentlig maskinoversættelse. Jeg har bedt flere gange om et call back - men modtager intet kald.
Det er utrolig dårlig og uprofessionel support.

Datum van ervaring: 30 december 2024

To clarify, i am working with their lms (talent hub)

Never in my life have I worked with a worse platform than this… it is developed by someone that has done zero ux/ui, it s the complete opposite of intuitive, everything is manual and all your work disappears into the void if you dont save it externally on another platform

Datum van ervaring: 26 november 2024

Signed up for oracle cloud infrastructure which required contact with their support to get my account verified. Everything seemed fine and I spent a couple of days prepping an environment for testing. Then without notice my services are all shutdown and account is unable to login. After contacting support this is the response:

Thank you for contacting us regarding your account. We have escalated your account for review and it was determined that it will remain closed. This decision is final.

No violation of terms of agreement on my part and payment details valid for pay as you go. Strange way to tempt customers away from AWS/Azure etc.

Will be avoiding any service oracle related from now on.

Datum van ervaring: 25 november 2024

Consigliata da una persona è solo una truffa una volta che raggiungi obiettivo non ti fa prelevare invitandoti a versare ulteriori soldi per completare altri obiettivi. Massima attenzione sa di truffa.

Datum van ervaring: 03 november 2024

I have no idea how these people are still in business. I've tried to sign up multiple times, but after you give them all your info, like your credit card number, etc., you receive an error message. The worst part is that customer service just says that they can't provide any information on the reasons. What is this? Some kind of data-stealing service?

Datum van ervaring: 26 oktober 2024

oracle cloud free tier is a stealing piece of nonsense. firstly they said the charge on my account for "free tier" was to verify my identity and it will return it didn't. Now the charge keeps happening multiple times on my card and on top of that my tenancy termination request is failing. And their VM was unusable, very slow. terminated all that crap. Yet they charge me multiple times.

Datum van ervaring: 24 augustus 2024

Potential customer here (or was should I say). Was told I couldnt get any questions answered without a sales rep. Sent the email as requested to get an account setup. Then was told to reach back out next week to find out who my account manager was. I done my part. Im not reaching back out to anyone after being bounced around for 2 hours between reps. Was literally told she couldn't do anything because she's dealing with multiple customers. Agent I was dealing with is Avi Ghermezi.

Datum van ervaring: 20 augustus 2024

Trying to sign up for a free account, adding the payment info works but then when you try to continue the process, it doesn't work. So i try 5 times or more and then decide to contact the customer service that just tells me "Unfortunately, we are unable to resolve this or process the transaction. This is all the information we can provide." The only thing unfortunate here is how much time i lost thinking the problem was on my side but no, it's on theirs and they don't even care or want to fix it. So, Oracle, STOP BEING THE MOST USELESS MFS OUT THERE AND DO YOUR F**KING JOB!!! And i will never try to use this scummy service ever again.Even scam sites have better customer service than this.

Datum van ervaring: 07 augustus 2024

Today I got a surprise. My Oracle account was closed without prior notification. On top of that, there is no opportunity to reopen the account. I contacted support and was only told that the account had been closed. I said I wanted to file a complaint about the situation but they told me I couldn't file a complaint as I no longer had my account active. Bunch of incompetents. Good thing I only had the free tier plan. I lost all my work and the things I had on my host

Datum van ervaring: 27 juli 2024

Oracle customer support is non-existent, and I'm not even sure if real people are there? I had an issue and received a nonsense error, and a week after raising a support request I finally received, and I quote "Unfortunately, we are unable to resolve this or process the transaction. This is all the information we can provide." which says it all.

Datum van ervaring: 11 juli 2024

The Customer Service of Oracle is the absolute worst I've ever experienced. I could not create my account because their verification system s*cks and only because of their system's fault, I've had no issues elsewhere. When I wrote to support to help me resolve this issue and help me create this account their response was "Unfortunately, we are unable to resolve this or process the transaction. This is all the information we can provide." LIKE WTH. What answer and resolution is that? Do customer service agents in Oracle smoke weed? What are they paid for? To answer the inquiries NO CAN'T DO PAL!? Translated they basically said: F*** off. So I did and I won't use Oracle Cloud Services, or any products of theirs ever again. I would rather use AWS, Azure or smh, even Alibaba Cloud, but not Oracle because this company disgusts me.

Datum van ervaring: 10 juli 2024

If it would be less stars existing i would put 0 , the guy named Abhishek in my live chat with oracle not only was not helpful , he was completely ignoring all questions that i asked, and finished conversation by himself, rude , ignorant, person that are terrible at his job!!!!!!!

Datum van ervaring: 21 juni 2024

I signed for the free tier and it said it is ALWAYS free... I had 7 days remaining in my free tier and just 2 hours ago i received an email, telling me my free tier expired and i do not have access to any services anymore. It just says my tenancy is inactive! I can't even manage my payment details or delete my account. Worst service ever.

Datum van ervaring: 14 juni 2024

I have been using Oracle Cloud services for two months now and I have been really satisfied with the service. Powerful Virtual machine instances and fast support. Managing networks, virtual machines, etc. is straightforward in the Oracle Cloud interface.

Datum van ervaring: 08 juni 2024

I placed my order and did the 4 hr window. Paid over $80 and never received anything. It’s been 2 weeks. Scam do not purchase anything from them. They take your money and disappear

Datum van ervaring: 23 mei 2024

Hello,

Unfortunately, we are unable to resolve this or process the transaction. This is all the information we can provide.

Regards,
Customer Service Agent
What an I don't care response

Datum van ervaring: 28 mei 2024

Datum van ervaring: 28 mei 2024