Prosoundeurope Reviews

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TrustScore 3 uit 5

3,2

In de categorie Camerawinkel

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Reviews3,2

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Beoordeeld met 1 van de 5 sterren

Horrendous Customer service and misleading website

Ordered a Rodecaster duo and after two weeks of waiting for it to arrive, the order was still showing as "unfulfilled" and I did not receive any tracking details. After making several failed attempts to get a response from them, I finally got an email to inform me that the Rodecaster was out of stock and they will send it out when it comes from the main supplier. This would mean waiting a month from the first order date.

Had there been an out of stock notice on the website, I Definitely would not have placed the order and I feel misled.

I asked for a refund 3 days ago which again they have totally ignored but I have now opened a PAYPAL case to try and retrieve my money. What this dreadful company don't realise is that my Youtube channel is based on Tech reviews and I fully intend on letting my 100k subscribers aware of my less than satisfactory experience.

Datum van ervaring: 10 oktober 2023


Beoordeeld met 4 van de 5 sterren

Ordered a sennheiser mmd 845 capsule…

Ordered a sennheiser mmd 845 capsule on…
Ordered a sennheiser mmd 845 capsule on Sunday 6th august 2023, it clearly said free purchase in the advert so I paid my delivery fee, Wednesday 9th august they send an email to say they’ve cancelled my order due to unforeseen circumstances, then ring me to say it was their fault they put it on for free so have offered to supply the equipment for a 10% discounted rate plus free delivery. Something is better than no order at all so we’ll see when the goods are delivered

Datum van ervaring: 09 augustus 2023

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