Horrendous Customer service and misleading website
Ordered a Rodecaster duo and after two weeks of waiting for it to arrive, the order was still showing as "unfulfilled" and I did not receive any tracking details. After making several failed attempts to get a response from them, I finally got an email to inform me that the Rodecaster was out of stock and they will send it out when it comes from the main supplier. This would mean waiting a month from the first order date.
Had there been an out of stock notice on the website, I Definitely would not have placed the order and I feel misled.
I asked for a refund 3 days ago which again they have totally ignored but I have now opened a PAYPAL case to try and retrieve my money. What this dreadful company don't realise is that my Youtube channel is based on Tech reviews and I fully intend on letting my 100k subscribers aware of my less than satisfactory experience.
Datum van ervaring: 10 oktober 2023