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Recent reviews

Jasper Trett

Jasper Trett

Rated 1 out of 5 stars

What was originally a 5 star rating is now a 1. Customer handling at point of sale was great however the moment you take the car, you’re screwed. 15 days from collecting the car, I discover the air conditioning is not working. Ok, things happen, I am not worried, I simply contact them and ask if they’d cover a simple regas for £50 local to me to check if it is something as simple as this before having the air conditioning unit fully checked for a far greater cost. They refuse with the below reply… Good Afternoon, Unfortunately as the Air Con is not part of the Engine or Gearbox (This is a gas that runs out), this isn't something we can cover under our warranty. If you have any issues going further regards to Engine or Gearbox issues, please contact myself Kieran in Aftersales on 01509 276780. Kind Regards I then point out I have only had the car for a matter of 2 weeks and understand it is required to be fixed anyway under consumer rights act and they reply with the below… I have checked our inspection and I can confirm that it was working. It may be that the gas has dropped below the pressure threshold and requires a regas. Unfortunately we are unable to cover the cost of this I am now going to have to pursue ombudsman route for something that I would have expected a simple “I am very sorry to hear the air conditioning has already failed on a car you’ve just collected, we will reimburse you the cost and if it is still not working get it booked for a full investigation’. Please use extreme caution when buying a vehicle here; I would thoroughly recommend you treat them as a private seller without integrity.