Best in Life Insurance Agency

12 Dec 2024

Thank you, Global Financial Services, for getting our home loan interest rate refixed—special thanks to Gaurang Khuthia, who helped us get a better interest rate.

18 Dec 2024

This is a first class scam company that is seriously tarnishing New Zealand and the people. How can the government allow this disgraceful conduct. This is fraud at best.

8 Oct 2024

SH

Had to call the call centre which I often dread due to long wait times, being placed on hold and not understanding what the person is even saying. Well, what a great experience I had talking with SARAH from FMG. She was super friendly, helpful and patient with clear communication. She knew her stuff and the call was complete very quickly. I hope I get to speak with her next time.

21 Aug 2024

Trying to get through to anyone helpful via the contact center is an extreme waste of time even when I have called at 8.30am on the dot. Wait a minimum of 40 minutes to around 2 hours on hold only for them to say there's nothing they can do to speed up the claims process on a claim that has been in progress for nearly 3 weeks (12 working days) after already waiting 14 working days for the pre approval first! Getting a response from anyone via email is even worst. I have sent multiple emails and messages via the NIB app in the past 2 months and have not heard back from anyone at all. Not even the complaints department have responded to provide an update on why it takes a month for a claim to be approved (14 working days for the pre approval plus another 12 days and still counting for the claim) The standard time frame for claims to be processed is absolutely ridiculous yet also very inconsistent! My dental claim was approved and paid in less than 24 hours yet I am still waiting for my daughters audiologist claim to be approved after already waiting 12 days for the pre approval to be accepted! All in all, I don't recommend these guys at all. Claiming on everyday benefits seem to be quick yet everything else is a nightmare! If It were up to me I would be changing providers in a heart beat but unfortunately my policy is paid for by my Iwi which I appreciate but wished we were with a better health insurer. Summary; NIB lacks good communication skills, inconsistent processing times and time consuming pre approvals which don't help the claims process at all. Unhelpful call center employees that give different information each time you call.

4 Jul 2024

They take forever to process applications and provide no feedback at all. When you call, they have 20 excuses. Consider a company that values client service and provides timely feedback.

22 Dec 2022

AR

Staff are incredibly knowledgeable about insurance, investments and medical conditions. One of the best in the business

28 Nov 2024

TO

Have found them very difficult to deal with. They bought my plan from BNZ who I signed up with and they are not paying out in the way BNZ explained it to me, and trying to resolve is not a great experience. They also provided me incorrect forms to complete, so I had to redo them. Plus blame delays in responding/ providing me info to 'system issues' I personally would avoid!