Best in Lighting Store

Updated 2 days ago

AM

The inventory has to be spot on and must be updated daily - if people order online! Wasting time on ordering things that are (NOT) in stock is frustrating.....Thanks! In fairness- their refund procedure was swift & helpful!

20 Nov 2024

We purchased a range of lights including Christmas lighting and fairy lights for close to $200. The USB star fairy lights were defective since the very beginning and some bulbs were not working. My husband phoned to inquire about a replacement or a refund. They refused to reimburse or exchange the defective product and gave us a free shipping option for our next order. We were advised not to wrap this model of fairy lights as they are delicate, and they should be kept in jars, which we did following their recommendation. They have now caught fire. This is really unsafe and I was lucky to be around when this happened. If it had been kept in a bedroom for instance, we may have had a fire. I am not impressed by their customer service. From a customer perspective, not getting a refund or a replacement for a faulty product is nonsense. Furthermore, now that they have caught fire, I have concerns with their policy as this appears irresponsible. As much as I like fairy lights, that is not worth the risks. We now have multiple sets of lights we are reluctant to use. Not impressed.

11 Mar 2025

VA

deceptive! not a new zealand company, the warranty on product I purchased (ceiling fan) martec does not apply to New Zealand. Also for returns you pay to have them shipped back to Australia. Terrible experience all round, just don't think you will have the service or warranty you would expect buying locally. I genuinely thought is was a NZ company. They do a good job at pretending they are.

26 Jan 2025

RH

very good service.