Airalo Reviews 2,749

Stressful experience. Really awful! Do not use this company. Paid for an eSIM, went through the steps many times. Double checked everything was fine, data still did not work. No response on chat and only able to speak to a bot.

Date of experience: 14 December 2024

The esim I purchased did not work. I requested a refund on their apps but did not receive a response. I made that request again on Whatsapp but they refused to provide a refund.

Date of experience: 15 December 2024

After years of outstanding service, using AirAlo across multiple countries and continents, and confidently recommending it to dozens of people, I was a very happy customer—until now. Unfortunately, I’ve encountered an issue with a new eSIM that revealed a significant weakness in their service: customer support.

The experience was deeply disappointing. Their support team seems to have little to no understanding of how mobile networks work, and their technical preparation is questionable at best. Instead of addressing the actual problem, they ask for endless screenshots that are entirely irrelevant to the issue. It feels like they’re going through a checklist rather than providing real solutions or insight.

This level of customer service is unacceptable, especially for a product as technical as eSIMs, where prompt and knowledgeable support is crucial. It’s disheartening to see such a drop in quality from a company I once held in high regard. I can no longer recommend AirAlo with the same confidence as before.

Verdict: Great until you need help—then it’s a frustrating mess.

Date of experience: 14 December 2024

Easy installation and good prices , defiantly will be my choice in my future trips

Date of experience: 08 December 2024

It's a scam. Horrible experience. They claim to have 24/7 attention but it is not true, they do not answer the WPP and Email responses are always the same without any consideration for your response. I asked them before purchasing if my device was compatible and they told me yes but it was not true and they did not take responsibility. I ask for a refund but they did not answer at all.

Date of experience: 14 December 2024

It works for a little bit, but then it just stopped working and was really unreliable during my four days in Kuala Lumpur Malaysia.

Date of experience: 11 December 2024

This time I succeeded to install the eSIM
Last time for Greece even with a help support we didn’t succeed to install the ESIM I just wasted my money…

Date of experience: 09 December 2024

Easy to install and perfect connection for the whole journey in Thailand.

Date of experience: 07 December 2024

Date of experience: 03 December 2024

Most travellers want a voice function with their data e-sim in case of emergency. In my case, I was unable to call the car hire company for emergency assistance. Airalo was responsive but unable to help. Within 3 hours, the data element stopped working. It was my wife who then had to continue the troubleshooting conversation on her data only e-sim. No reason for the failure was ever received and after 2 days of regular communication with my wife using her data e-sim, Airalo refunded in AirMoney, which rather defeated the purpose - why would I buy a product again that didn’t work?

Date of experience: 27 September 2024

Used Airalo for the first time in November in Thailand, can’t complain about anything and will be purchasing again in March when I return.

Date of experience: 12 November 2024

Do not use airalo. I chose airalo because of its competitive price.

My esim did not work at all. I followed all the instructions and it still didn't work. I even spent an hour and a half on their chat with a staff member to try and resolve it bit it still didn't work.

Their chat service is terrible.

Very disappointing. The last thing you need on a holiday is to be chasing up incompetence and being scammed.

Date of experience: 06 December 2024

I was very apprehensive about being able to set this up.
As I was visiting Taiwan and New Zealand thought it could be very useful.
I’ve traveled to Taiwan many times now and the free wi fi is easy to get.
It’s when you’re in need of wanting to use map for a direction or What’s app.
So I decided to take a punt at £8 felt I’ll have a go. I must say after a few tries I managed to get it to work. So set again to do for New Zealand, this time managed much better and it’s wonderful.
I’m yet to try adding data but sure now not to get stressed when I need this.

Date of experience: 13 December 2024

Bought a $38 USD eSIM for travelling to Malawi. It installed fine, and connection bars indicate it is working, but no data connected.

Eventually got a refund after leaving quite negative reviews here and on the App Store and some pretty heated language in our emails.

I’m updating my rating to 3 star because they did refund me in the end. Could be worse.

Date of experience: 22 November 2024

I recently loaded a Cyprus e sim when traveling from the North to the South. The esim installed easily and the value for money was amazing. It was simple to switch between primary sun and esim. I’ll be using this system again on future travels

Date of experience: 08 December 2024

both of us used Airalo and esim for the first time on our trip it was great ,we sent a lot of videos to family members and used messenger for two way communication, fantastic way to see and keep in touch with children and grand kids.
for our trip we only purchased data, for next trip we will get both data and some phone.

Date of experience: 12 September 2024

Previously I used Airalo in UK and Iceland. The eSims activated when they picked up the local cell service. Today, I installed an eSim for Panama and it activated immediately for the 30 days of the purchase ($35). No warning of this in the install instructions. As I am not going in the next 30 days I have wasted my money. Contacting Airalo is akin to putting a message in bottle and throwing it in the ocean. I'm looking for another provider.

Date of experience: 10 December 2024

Unfamiliar with e-sims, I was very sceptical about the Carribean Hopper product before I arrived in Puerto Rico and was up and running immediately. Of the 6 islands where I needed a data service, only in Sint Maarten did it fail to make a successful handshake with the local provider which is far better than I feared.

I have to say that I found the config instructions poorly presented and unnecessarily convoluted but my initial anxiety gave way to relief when I got up and running.

Date of experience: 23 November 2024

Worst customer service. Both mine and my partners phones suddenly lost all signal while we were in the middle of a foreign country. It’s now been 6 hours and we still have no signal. We have tried to contact customer support for over an hour and a half now and cannot get though to a human. Absolutely appalling service

Date of experience: 11 December 2024

Bought data for my trip to Barbados. Found it good value and excellent coverage and speed

Date of experience: 09 December 2024