algotels.com Reviews 613

Algotels offered me a nightly rate of $95.81 at the Wyndham Grand in Pittsburgh PA. The rate was confirmed by the hotel in email. I accepted the booking and checked in. After checking in, the following day, Algotels sent an email receipt with an inflated charge. When I contacted Algotels about the overcharge, they claimed that by checking in, I accepted the rate. They will not refund the overcharge, even though they acknowledged the original nightly rate. Avoid booking with this disreputable company.

Date of experience: 31 January 2025

I made a reservation with a cancellation date a month off. I called to cancel but they refused to do it. Crooks! never use them. I had to cancel my credit card and put a block since they had already taken the money even though at the time of booking they said they would not charge the card.

Date of experience: 07 March 2025

I managed to double book the same hotel and immediately emailed the customer support email.
Keyrr replied immediately.
I explained the problem and it was sorted straight away.
The refund was also made quickly.
I am very very impressed with the service.

Date of experience: 06 March 2025

Responds quickly to all concerns. Great pricing.

Date of experience: 06 March 2025

Booked a hotel through Trivago and was worried that I got redirected to algotels.com for the actual booking. Then got really worried when I saw all the negatives reviews online! I contacted algotels and asked them to send me the hotel confirmation number, which they did (as they normally just provide their "booking number" which the hotels don't care about). I then contacted the hotel and they confirmed the reservation is there, and it is fully paid for. But it did take some time for the reservation to show up (I actually called the hotel 3 times). The process seems a bit sketchy to me - either Trivago could do a better job of warning about what to expect, or Algotels could provide the hotel confirmation number by default (which they claim they do, but didn't in my case until I asked). Still, I saved a good amount of money booking this way. Just feels more stressful somehow.

Date of experience: 05 March 2025

We were charged for a room that did exist. Algohotel confirmed the room, the hotel did not have a room. Simple as that. They are SCAMMERS.

Date of experience: 07 February 2025

Stay clear from algotels. I booked paris hotel in las vegas. They dont wanna help people. I had called about 5 other times to get a best gaurantee rate. i found somewhere cheaper and wanted a credit. They claim theyll have someone call back in 24-48 hours and that isnt the case. They are a scam and will never use them again.

Date of experience: 27 February 2025

I booked a hotel in Scottsdale with Algotels. I was charged $360 for 2 nights. The hotel did not have the reservation but I was able to check in since they had room. They only charged me $314.00. I tried contacting Algotels immediately. Both charges posted to my statement. I have called Algotels 11 times. Each time I have to give the reservation number, name, dates . The reps spew a script that they won’t change. I can not actually have a conversation. Non native English speakers all have the same weird accent. They won’t let me speak to someone who could actually remove their charge! Algotejs website offers a refund and $50 voucher if u get a better rate which I did! That is a LIE. I’m assured my concern is being forwarded to the correct department and I will hear within 24-48 hours. I have 11 emails.
NEVER book with a 3 rd party. Lesson learned. Disputed with my credit card company. ALGOTELS is terrible.

Date of experience: 08 February 2025

My wife and I were devastated when our Istanbul trip was cancelled due to severe weather. We contacted the hotel, who thankfully agreed to refund us. However, our experience with Algotels, the booking service we used, was nothing short of a nightmare.

Here's why you should steer clear of Algotels:

Deceptive Customer Service: Their contact number is a joke. You'll be greeted by an automated message saying that your call cannot be processed at this time, please try again later, ad only if you hold on for over 10 seconds of complete silence will you be passed to a representative.
Broken Promises: After explaining our situation, we were assured that the issue would be resolved. But within 24 hours, we received an automated email stating our booking was non-refundable, despite the hotel's agreement.
Payment Trickery: They claim to accept PayPal, but this option never works, forcing you to use a card. This leaves you vulnerable with no way to recover your money if something goes wrong.
Non-Existent Support: Their customer service is designed to discourage contact, making it virtually impossible to get help when you need it.
Algotels is not only failing to honor its commitments, but it's also stealing from both customers and the hotels they represent. Avoid this service at all costs. If you encounter any issues, be prepared for a complete lack of support and resolution.

Don't let this happen to you! Share this review and warn others about Algotels' deceitful practices.

Date of experience: 12 February 2025

Used Algotels after seeing their quote on Trivago. It was for a weekend in Liverpool; arrived at the hotel, the booking had indeed been made with the hotel but the money I had paid Algotels ,in June 2024, had not been forwarded to the hotel so I had to pay again. The customer service email address given on the booking confirmation was false; my email was undelivered, So Algotels could not be contacted to repay my payment. I have contacted Trivago but they say they just run a comparison site. Algotels best avoided

Date of experience: 14 February 2025

Book a hotel in Atlanta ga last week I couldn’t stay there due to tap to pay for incidentals and they won’t refund my money do not book this site very much a SCAM

Date of experience: 14 February 2025

I was terrified seeing the bad reviews, and raised this by contacting algotels. They got back to me very quickly and were very helpful. I had no issues with my booking. This is not a scam site. At least from my experience.

Date of experience: 08 February 2025

These thieves sold me 3 nights at the Hyatt in Sarasota, which was closed the day before my booking, due to the arrival of Hurricane Milton. They refused to refund or re-book, despite natural disaster. I contacted the Hyatt and they confirmed they received no funds from Algotels. AVOID!

Date of experience: 10 October 2024

BOOKED AND PAID NEARLY £400 FOR HOTEL IN SYDNEY. HOTEL UNABLE TO ACCOMODATE US IN ROOM AS BOOKED AND SUGGESTED WE CONTACT ALGOTELS FOR A REFUND. TRIED NUMEROUS TIMES TO CONTACT THEM BUT THEY FAIL TO RESPOND. DONT BOTHER OR WASTE YOUR MONEY WITH HTIS COMPANY. HAD TO PAY ANOTHER HOTEL AND STILL NO REFUND AND NO CONTACT. I FEEL SCAMMED BY THEM

Date of experience: 04 February 2025

Complete cheating
I have booked in skd grand days on 5 th February 2025.Chennai through algotels.com
When I reached hotel no booking is done there.fully cheated
Please don't use this site
Return my fund else I will complaint

Date of experience: 05 February 2025

Reservation made, confirmed & paid in full on 3/1/25.
I arrived at the hotel @ 01.30am after a long flight only to be told that the booking had been cancelled around the 9/1/25 by Algotels / their appointed agent. I had not been advised of this and had to find alternative accommodation @ 01.30am.
Thankfully i managed to get alternative accommodation, however this cost a lot more not to say the mental anguish.
Do not use this company

Date of experience: 21 January 2025

We booked a stay at Parador de Lorca, but worried when we came across reviews on this site. We did call the hotel to double check the booking, and found that all was arranged. All went well with the booking. Algotels don't have the reassuring arrangements that Booking.com provide, seeming to be a much more basic system, but it worked for us.

Date of experience: 16 January 2025

I made a reservation for the Marriott airport hotel through Argotels.com. I then read it was a scam so phoned the hotel. The room reservation was confirmed at a significantly lower price.
When we got there our room was ready for us. All went well.

Date of experience: 15 January 2025

Booked through them and when I got COVID 2 days before my check in they asked for the proof so I got out of bed and went to the Dr to get it. I sent it. They said they would do EVERYTHING to help me. I called them EVERY DAY and FINALLY got an email 5 days later saying the hotel will not change the date. I called the hotel and they said they never received and email or call from them. The hotel said they would be happy to reimburse me but they need algotels to call them. Of course I got the run around and nobody EVER CALLED Me or the hotel. They are LIARS AND CROOKS If I could leave a negative star I WOULD! DO NOT USE PTHIS WEBSITE!!!!!! DOOOO NOT!!!!

Date of experience: 25 January 2025

I booked a hotel through Algotels, but when I arrived, the hotel had no record of my reservation, and no rooms were available. Algotels’ phone support instructed me to book another hotel, assuring me I would be reimbursed. To be cautious, I also requested confirmation via email.

Unfortunately, they are now unresponsive and have not reimbursed me as promised. I am currently seeking legal advice to recover the amount. If anyone has a legal recommendation, I’d appreciate it.

For Algotels, if you’re interested in resolving this issue, the trip number is Trip# 9355491.

Date of experience: 19 October 2024