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ANZ New Zealand Reviews 255

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TrustScore 2 out of 5

1.8

Bank

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Rated 1 out of 5 stars

Went to deposit money into account at ANZ St Johns St Tauranga.
Machine took $150 and rejected the rest. I was unable to get the $150 back. Had to go inside bank and service consultant Vanessa had to spend 10 minutes putting in a claim. She was very helpful but I am exasperated at this hopeless inefficiency and inability to get my money back. It should have been a short easy job which has turned into long infuriating process. Shame on ANZ providing this useless technology at the expense of ANZ customers. Might change banks. See ANZ only has 1 star rating already

Rated 1 out of 5 stars

Awful, drawn-out experience. Get with the times ANZ, I shouldn't need to fill out an online form to then repeat everything on a 30min call including answering questions like 'what experience' I have in my business industry to then have to go into the bank and verify everything AND bring with me a friend or colleague to verify I am who I say I am.
I opened a business account with Wise in 5 minutes. In the UK, I opened accounts with Monzo and Starling, all on their apps, all taking a max 10mins. It's a waste of time for everyone

Rated 1 out of 5 stars

Don't set up direct debit with this Bank as there is no way to stop any former payees from accessing your account and your funds . It is entirely up to the defrauded unfortunate customer of ANZ to phone up and fix this fraudulent companies current issues. No thanks.

Rated 1 out of 5 stars

I went into ANZ to meet with the person I had booked an appointment with. However, I was informed that she only worked in the mornings, despite sitting just five meters away in her office and smiling at me. The person at the front desk told me that I would have to come back in seven days.

This isn’t my only bad experience with them. They owe me $100 from another transaction, but I have never received it. I can’t wait to leave ANZ.I

Company details

  1. Bank
  2. Financial Consultant
  3. Investment Service
  4. Non-Bank Financial Service

Information provided by various external sources

Welcome to the ANZ New Zealand Facebook page. While you're here we'll be helping out as best we can (please don't offer any of your personal information publicly). We'll also be sharing stories and information from across ANZ New Zealand and beyond. To make sure our community is a safe and positive place online for everyone, we have put in place a few house rules around posting and interacting on our page. House Rules: • We want you safe and secure – please don’t post any personal or confidential info publicly such as your bank account number or passwords • Please don’t post any solicitations, advertisements, or endorsements of any commercial organisations. • Please don’t abuse or hassle any individuals or groups. • Please don’t use profanity in your posts or comments. • Please don’t post or comment repeatedly on the same subject in many locations. • Please avoid CAPITALISATION as Facebook can treat this as spam and your post or comment will be automatically blocked. • Please don’t post links to third party content such as other websites or social networks. • Please note that we reserve the right to delete and/or block users who we deem are harassing or demeaning or breaking these rules or any other rules not yet specified that bring down the tone of this community • And please don’t promote anything illegal! We value all kinds of feedback and, long as your post or comment doesn't breach house rules, it will be on the page in full! ANZ is not responsible for the personal, political, organisational or religious beliefs of people who post or comment on this page. We value your security and privacy! If you're an ANZ customer and have specific questions about your accounts or services, to protect your privacy, we can’t answer them here. But we're still here to help, so send us a Private Message from the page and we can sort you out with the right person to talk to. Are you an ANZ Employee? Welcome! Be transparent and disclose that you work for ANZ and remember that comments expressed on the page are your own. Who are you dealing with? We have a number of people that manage this page, and we use their initials to identify them in their posts and messages. We are also on: Instagram: www.instagram.com/anz_nz Twitter: http://www.twitter.com/ANZ_NZ YouTube: http://www.youtube.com/ANZNewZealand

Contact info

Rated 5 out of 5 stars

When customer support goes a long way

I would like to say a massive thanks to Kartika Harish at the newly refurbished ANZ bank at the St Lukes Westfield Mall. I had some very painful transactions that needed to be done in the wake of my mother's passing. There was much to be done and it was very stressful, but Kartika helped shoulder that burden by getting the job done as effortlessly as she could. Her knowledge on how these things work was a relief and I am grateful to have had her on my side.

Date of experience: 14 June 2024

Rated 1 out of 5 stars

Ignorant customer service lady

I called to get a statement and the lady on the phone was very rude. No customer service skills whatsoever. All she was presenting was problems and couldn't give me a straight answer. So when I asked to speak to her manager or a superior she asked me why. I told her I want to speak to a superior because I wasn't happy with the service. She asked me again why and I told her, are you deaf? do I need to repeat myself. So eventually spoke to a manager who was able to help with what I needed in seconds. How come this lady didn't provide me with that option? Also asking me personal questions why I needed this statement. Obviously has no common sense. Is me calling and asking for this not reason enough?

Date of experience: 12 June 2024

Rated 2 out of 5 stars

I've banked with ANZ for roughly 17…

I've banked with ANZ for roughly 17 years. They always say they are there to help, if your having a hard time with your mortage etc just give them a call. In my experience this is untrue, they really don't care, they don't offer any helpful options at all. Your just a number

Date of experience: 04 June 2024

Rated 1 out of 5 stars

My Inheritance embezzled thru phone…

My Inheritance embezzled thru phone banking account.,
My partner set up a phone banking PIN number without my knowledge and transferred funds out of the account including a lawyers deposit clearly market on the statement as inheritance for me from my deceased mothers estate.
When I discovered this on querying with ANZ I was advised the privacy act in NZ does not allow them to give me any information.
ANZ staff advised me to go to the police. The police advised me it was a civil situation and Beyond their control and I should hire a criminal lawyer. An ANZ bank manager advised me when a male and a female set up a joint account the male is the priority account holder.
I discovered funds were used by my partner to purchase ANZ shares - hence the purpose of the privacy act.
A criminal lawyer was going to cost me approximately $1000 and would take probably four years or more to process through court.
When commenting to the Human Rights Commission the opinion that ordinary NZers have no rights against this type of situation, the telephonist agreed with me.
Thank you ANZ for creating a back door for fraudsters and embezzlers. It gives me no comfort to know of other women who have had similar experiences on property settlements and joint bank accounts also with ANZ. This in 2014/15

their control

Date of experience: 31 May 2024

Rated 1 out of 5 stars

The online customer service experience…

The online customer service experience is horrendous. Every representative has been extremely hard to understand, and it takes ages for them to understand a simple problem - need to reset password, here is the verification code it's telling me to tell you. This is after waiting 10-15 minutes on hold. Maybe better training for new staff would help this problem?

Date of experience: 31 May 2024

Rated 5 out of 5 stars

Emma Pritchard (ANZ Manukau Branch…

Emma Pritchard (ANZ Manukau Branch Personal Loans Officer) helped with our recent loan application and we found her to be extremely helpful and professional in dealing with us.
Her interaction with us was very informative and she helped us with our needs. We will recommend her for her services to anyone who need a personal loan.

Date of experience: 26 May 2024

Rated 1 out of 5 stars

Just recently

Just recently, every time I attempt to use my Debit Card online, I get a message telling me that "we need more verification before we can process this transaction."
This has made it impossible for me to use my card online.

Date of experience: 08 May 2024

Rated 1 out of 5 stars

Get your ACT together!

Get your ACT together!
8 months and still can't tax the correct customer !!!
Hence why I changed banks years ago and still crap service.

Date of experience: 22 September 2023

Rated 5 out of 5 stars

I dealt with Marie from ANZ Bank…

I dealt with Marie from ANZ Bank manukau branch. She helped us refinance our mortgage from ASB. From the initial meeting to the very end, she made our journey super easy and was very clear throughout. Not only is she knowledgeable, she was super efficient and professional. My husband and I are so pleased to have moved our mortgage over to ANZ not because of the better offer but because of the exceptional service she provided. We will be referring our family and friends to her in the future as well. Thank you Marie for helping us out. We really your time and work. ANZ is lucky to you have in their team.

Date of experience: 19 April 2024

Rated 1 out of 5 stars

Worst Staff in Country

Staff treated me a long term customer, with positive cashflow, a good job, negivate questions, making jugdements on what I spent my money on. And to be honest the Most Homophobic staff member I have ever come across. Don't go to a bank to be Judged or treated like second class citizen.

Date of experience: 01 March 2024

Rated 2 out of 5 stars

Couldn't use card overseas

Recently went on extended vacation overseas, and our funds weren't available the majority of the time since ANZ/Visa kept trying to text verification codes to the NZ SIM we weren't using. Tried to explain the situation several times via bank mail, with limited success (they got a solution working for a few days only). It would have been disastrous if I didn't have other cards with other banks. Surely people travelling overseas with non-NZ SIM cards is a common enough scenario that ANZ and Visa can put their heads together and come up with a solution? Very disappointed!

Date of experience: 04 March 2024

Rated 1 out of 5 stars

Anz is closing my accounts and I have a…

Anz is closing my accounts and I have a personal loan with them I asked if I could set up a payment plan with my new bank and they said no they will put it to a debt collector if no payment in full in2 weeks that stink as they Are the ones closing my accounts what a terrible service and I would not recommend anyone to bank with them I have been with them over30 years and get treated like a piece of rubbish nastybank

Date of experience: 20 March 2024

Rated 1 out of 5 stars

Switching Banks

Switching Banks!
Had to seek help from customer service are no help and are lazy. Would give 0 zeros if I could. Just useless. Hire better people!

Date of experience: 07 March 2024

Rated 1 out of 5 stars

Whangarei

I had the misfortune to go to the whangarei branch today. I experienced the worst service and staff where extremely rude, I wonder if this was due to the fact I wore hi viz as I was on a break from work. I was told on several occasions to sit and wait, I am not a dog and would prefer not to be spoken to like one. I do pace especially when getting treated with such disrespect. I was there to activate a work visa, and I hope I never go there again, would certainly not bank with them if that is how they treat people.

Date of experience: 06 March 2024

Rated 5 out of 5 stars

I visited your bank to apply for home

I visited your bank to apply for home loan and I was attended with utmost professional attitude and perfection by staff member called Linda Zheng. Your staff Linda made sure that all my queries were resolved. Linda made me feel really very comfortable and introduced me with the home loans provided by you bank.

I was really pleased to visit ANZ bank and I feel I have made the right choice. I would like to thank your staff Linda Zheng for her warm reception and patience in answering all my queries and ensuring that all my doubts are resolved. Linda even helped me pick the right loan along with taking care of all the official formalities.
Linda Zheng I appreciate all of your help during this difficult time. You’ve been a solid, kind presence throughout. We need more people like you in the world. I appreciate your kindness and thoughtfulness
Thank you again Linda Zheng
I highly recommend Linda Zheng

Date of experience: 26 February 2024

Rated 1 out of 5 stars

Grrrrrrr

Fed up...you close branches then make us queue on phone banking for over twenty minutes. Hire more phone operators you robbers. Your profits are too high.Service bad.No interest on our 83 accounts...get savvy

Date of experience: 12 February 2024

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