Delivery excellent brought hotpoint washer and dryer as a gift and was delivered as requested
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Called up to check an item was in stock, was told it's in stock, so bought it. A week later it has still not been dispatched, keep being given the run-around and told to wait for tracking details. Every day it's the same nonsense: wait for the tracking number that doesn't arrive. 7 days later the item has still not been dispatched - do they even have it in stock? I doubt it. Should be called AWFUL, they're certainly not awesome.
UPDATE: It seems Aosom were let down by Evri (not surprising, Evri are useless). My item was re-dispatched and delivered by DX who were fantastic. I'm very very very happy indeed with the product, it has surpassed all expectations in terms of quality. So, for quality of product, for great delivery by DX and for the fact that I could ring Aosom and speak to a person within a minute every single time I called, I'm upping my rating from a 1 to a 5. Fair is fair.
Steps were easy to assemble & are surprisingly sturdy, ideal for our elderly cat to reach sofa or bed without needing to jump so do their job perfectly.your site updated shipping details but unfortunately no communication from the delivery service, which was Amazon, & the driver was already driving away when I opened the door. Parcel left on doorstep in full view of passers-by, not ideal if no-one was home. Would have given 5* if not for this.
I see other posts about delivery issues, perhaps Aosom need to sort out this problem as it will affect us using the site. Sorry but need to know about delivery date/day/time
Very good quality chair! Got extra discount that helped- when chair arrived I was surprised how sturdy it was, it needed building up but was very straightforward to do. Took me an hour whilst watching TV & drinking a coffee.
Overall very comfy & best priced chair/quality build - was surprised how heavy it is (good sign of robustness).
Company details
Written by the company
We are a consumer retail site for Sporting Goods, Pet Supplies, Games and Toys, Health and Beauty, Household Electronics and Garden Furniture. Our website, quick and secure to use, supported by our experienced sales team who are available by phone, email or web-chat to answer any questions. We strive to source and supply products that are a mix of excellent value and high quality, all delivered speedily and safely. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
Unit 27 Perivale Park, Horsenden Lane, UB67RH, Greenford, United Kingdom
- 0800 240 4050
- aosom.co.uk
Good service kept informed from early morning delivery
Delivery excellent brought hotpoint washer and dryer as a gift and was delivered as requested
Date of experience: 08 January 2025
Poor service / incomplete product
I purchased a shed for my daughter . We hired a professional to put the shed together for her . The doors to the shed were the wrong size and from a different product . We have been informed that they do not have the correct doors and are unable to supply them . After an initial offer of £15 for our trouble they offered a full refund if we had the shed dismantled and returned to them . After many emails they offered a full refund. We are left with a shed with no doors and have spent £220 on having the shed built . Now at further cost to ourselves we will have to pay for this shed to be dismantled and for someone to build a new one . This company seem to think that this acceptable. Looks like the only option is to take this to the small claims court .
Date of experience: 02 January 2025
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Poor customer support
I ordered a weight bench as a main Christmas present for my son. When opened on Christmas Day there was no fixings so it could not be assembled. I have tried several days to secure a response but contacted Aosom via their app this morning. I have not heard anything since sharing my order details.
Date of experience: 27 December 2024
Reply from Aosom UK | Online Store
Dear Dave
We are sorry to hear that you received the weight bench without fixings.
We respond to customer inquiries within 24 hours and apologise if you have not received a response to your query. If your case has not been resolved, please call us between 9:00 AM and 5:00 PM, Monday to Friday, and we will be happy to assist you further.
As we cannot locate your order with the limited information provided on Trustpilot, please reply to our information request.
We sincerely apologise for any inconvenience caused.
Kind regards,
The After-Sales Team
If I could give 0 stars I would
If I could give 0 stars I would . I'm so upset and disappointment. Currently sat here at almost 10pm on christmas eve trying to assemble a mini foosball table that I have bought my 7 year old. This is the only gift the he wanted that I could afford only to find out that I have been sent the wrong screws for the item so Im not able to assemble it and my little boy will be waking up to no present on Christmas mouring. To say that I distraught is an understament.
Date of experience: 24 December 2024
Reply from Aosom UK | Online Store
Dear Rhoda,
We are truly sorry to hear about your experience assembling the mini foosball table on Christmas Eve. We completely understand your frustration and disappointment, especially considering your son's anticipation.
As per your request, a full replacement was sent and, according to the courier, successfully delivered.
We sincerely apologise for the inconvenience caused and appreciate your understanding.
Kind regards,
The After-Sales Team
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Poor quality furniture!
As much as their pricing are quite cheap, the quality of the products reflect the same.
Date of experience: 18 December 2024
Reply from Aosom UK | Online Store
Dear Esh
We are sorry to hear about your disappointment with the quality of the furniture purchased from our company.
Please rest assured that if there are any issues with the product, you are welcome to contact us, and we will do our best to assist you.
As we cannot locate your order with the limited information provided on Trustpilot, please kindly reply to our information request so we can investigate further.
Your patience is greatly appreciated.
Kind regards,
The After-Sales Team
terrible i bought a divider for my…
terrible i bought a divider for my mother for her birthday hasn't arrived the tracking hasn't moved and all I keep getting from them is wait a bit longer been nearly 3 weeks Christmas next week so asking for my money back , for a UK company it shouldn't take 3 weeks for a divider to come
Date of experience: 19 December 2024
From Very Poor to Excellent
Called up to check an item was in stock, was told it's in stock, so bought it. A week later it has still not been dispatched, keep being given the run-around and told to wait for tracking details. Every day it's the same nonsense: wait for the tracking number that doesn't arrive. 7 days later the item has still not been dispatched - do they even have it in stock? I doubt it. Should be called AWFUL, they're certainly not awesome.
UPDATE: It seems Aosom were let down by Evri (not surprising, Evri are useless). My item was re-dispatched and delivered by DX who were fantastic. I'm very very very happy indeed with the product, it has surpassed all expectations in terms of quality. So, for quality of product, for great delivery by DX and for the fact that I could ring Aosom and speak to a person within a minute every single time I called, I'm upping my rating from a 1 to a 5. Fair is fair.
Date of experience: 09 December 2024
Verified
Great products
Great products, reasonable prices, can use dicount codes sometimes. Exceptional customer service every time. Love ordering from aosom :)
Date of experience: 09 December 2024
Unreliable Company
Kitchen Island unit, bought to go with Kitchen Island Unit 130 pounds, They claim was delivered, but not to me. Aosom used some obscure delivery company EDN never heard of them, picture on tracking was not like any houses around us (Live in Rural area) Postman and other delivery drivers say there is nothing like around us. Supposedly signed for!! Aosom response very poor 5 days later and they are "Reviewing" having had to fill out a non-receipt of Goods Form. I expect that that is 130 pounds I'll never see again!
Date of experience: 16 December 2024
Verified
Professional job
Prompt delivery of undamaged goods by polite carrier to the front door (up long drive)
Date of experience: 23 November 2024
Verified
Good communication,for delivery.and…
Good communication,for delivery.and product was great
Date of experience: 08 December 2024
Selling what's not available
Bought a unit via Amazon. Turns out Aosom were the supplier. Took my money but didn't actually have a unit to send. Given delivery date by Amazon but turns out that was a lie, confirmed by Amazon themselves. Aosom have given me a refund, took the money in seconds but will take 3-5 days to get my money back. No communication from Amazon or Aosom that the unit I purchased was not actually available. How is that for customer service.
Date of experience: 13 December 2024
Verified
Verified
POOR CUSTOMER STANDARDS
Poor customer service. Poor communication. Doesn't acknowledge your request.
Quick enough to grab your money. Slow enough to not meet your standards.
Date of experience: 29 November 2024
Spent ages looking for some bar stools…
Spent ages looking for some bar stools and came across Aosom. They had exactly what I wanted at a good price. Took 3 days to deliver from ordering. Very impressed with the quality and the delivery comms.
Date of experience: 02 December 2024
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Don’t buy anything from this firm paid…
Don’t buy anything from this firm paid a 1000 quid for a hardtop gazebo only to find out it only has a 6 month warranty on it been in touch with them cos I had a problem only to b told it’s out of warranty so thanks but no thanks shocking service b very careful when buying anything from them it was a outside sunny gazebo and to top it off they don’t do spears for it so it’s useless now
Date of experience: 11 December 2024
Verified
We .moved into an uñ furñished property…
We .moved into an uñ furñished property from a furnished one so we had to buy from scratch.We bought everything we needed from Aosom and it all looks and fits into our home beautifully.Very friendly company and
they delivered promptly. Very happy.Have to also mention the prices were very good as well,
thankyou. Linda
This was January 2004.
Date of experience: 04 December 2024
Verified
Fast delivery so happy with my order…
Fast delivery so happy with my order thank you
Date of experience: 04 December 2024
Verified
Good service
My order was sent promptly. It arrived safely and was as described.
Date of experience: 04 December 2024
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