Excellent service and true experts in their field. I'm a repeat - and loyal - customer.
Automated Environmental Systems Reviews 1,012
•
4.9
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Great, quick delivery, great starter tt sounds brilliant
Initial problems successfully resolved after intercession by MD. Happy to get the issue resolved at last
Couldnt fault there service in anyway shape or form even out of hours they helped set the right settings for my ashp on my pond
Company details
About Automated Environmental Systems
Written by the company
The fastest growing area of our business is swimming pool equipment, specifically swimming pool heat pumps. We have helped thousands of customers find cost effective heating solutions for their pools, a heat pump can save you up to 80% on the cost of heating your pool compared with traditional heating methods.
We also supply pumping stations, ranging from small tanks for dealing with surface water to large complex builds for commercial, industrial, building and renovation projects.
We are able to source a vast range of pumps from most major manufacturers, so whether you need a drainage pump, sewage pump, booster set, engine pump or a specialist pump that can handle chemicals or hot water, we have the solution for you.
Automated Environmental Systems provide preventative servicing, emergency response breakdown and repairs for sewage pumping stations, storm water pumping stations and effluent pumping stations. VISIT OUR WEBSITE
Contact info
Unit B, Anglian Lane, IP32 6SR, Bury St. Edmunds, United Kingdom
- +441284658770
- sales@automatedenvironmentalsystems.co.uk
- automatedenvironmentalsystems.co.uk
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
Excellent service and true experts in…
Excellent service and true experts in their field. I'm a repeat - and loyal - customer.
Date of experience: 17 March 2025
Verified
Verified
Verified
Initial problems successfully resolved…
Initial problems successfully resolved after intercession by MD. Happy to get the issue resolved at last
Date of experience: 27 February 2025
Reply from Automated Environmental Systems
Hi, many apologies again that we did not achieve our usual level of service for you initially. I know Simon contacted you immediately after your first review and he was able to rectify the issue for you. Thank you for taking the time to leave a follow up review it is much appreciated.
Kind Regards,
The team at AES
Verified
first rate service and delivered on…
first rate service and delivered on time.
Date of experience: 26 February 2025
Reply from Automated Environmental Systems
Hi Joe, thanks for taking the time to leave us feedback, much appreciated.
Kind Regards,
The team at AES
Verified
Great customer service from Simon ward…
Great customer service from Simon ward prompt turn around good advice and problem was resolver and heat pump up and running within 24 hours of the problem
Date of experience: 25 February 2025
Reply from Automated Environmental Systems
Hi James, more than happy to help, glad we were able to get your problem resolved and your heat pump up and running again, thanks for the five star review.
Kind Regards,
Simon and the team at AES
Verified
Couldnt fault there service in anyway…
Couldnt fault there service in anyway shape or form even out of hours they helped set the right settings for my ashp on my pond
Date of experience: 18 February 2025
Reply from Automated Environmental Systems
Hi Nicky, more than happy to help, we know that customers aren't always at home during the day so we try and help out in the evenings and weekends if we can, thanks for the five star review.
Kind Regards,
The team at AES
Verified
Reply from Automated Environmental Systems
Hi Tommy, thanks for taking the time to leave us a five star review, much appreciated.
Kind Regards,
The team at AES
Verified
Personal service
Personal service , very efficient , got me out of a hole . Well in quickly and out all in one day
Sewage pump replacement . 😉
Simon is the man to go to , to get stuff done !
Date of experience: 10 February 2025
Reply from Automated Environmental Systems
Hi Steve, more than happy to help whenever we can, thanks for the five star review, much appreciated.
Kind Regards,
Simon and the team at AES
Absolutely amazing customer service
Absolutely amazing customer service and aftercare. I wouldn't go anywhere else these guys are the real deal!
Date of experience: 18 February 2025
Reply from Automated Environmental Systems
Hi Matthew, more than happy to help, many thanks for your five star review.
Kind Regards,
The team at AES
Verified
Fantastic service and very…
Fantastic service and very knowledgeable staff
Date of experience: 14 February 2025
Reply from Automated Environmental Systems
Hi Frank, always glad to help, thanks for the five star review.
Kind Regards,
The team at AES
Verified
I ordered the wrong pump and there was…
I ordered the wrong pump and there was no quibble it was picked up and changed the next day.
I have used these guys a few times now great product great service will continue to use them
Dave Walker
Date of experience: 30 January 2025
Reply from Automated Environmental Systems
Hi Dave, thanks for your continued custom, always more than happy to help, glad we were able to sort out the ordering error for you.
Kind Regards,
The team at AES
Verified
Perfect Customer Service
Perfect Customer Service, with fast response
Date of experience: 06 February 2025
Reply from Automated Environmental Systems
Hi Ian, always happy to help, thanks for the five star review.
Kind Regards,
The team at AES
Verified
Very good communication
Very good communication, highly recommend
Date of experience: 03 February 2025
Reply from Automated Environmental Systems
Hi James, thanks for the recommendation and the five star review.
Kind Regards,
The team at AES
Verified
Quick and easy
Quick and easy. One phone at 9:30am and within minutes my part was ordered. Seconds later the Payment Method was E Mailed. The part was dispatched before 2pm and arrived the very next day.
Date of experience: 04 February 2025
Reply from Automated Environmental Systems
Hi Kevin, thanks for the feedback, always happy to help, thanks also for the five star review.
Kind Regards,
The team at AES
Verified
Good company to deal with
Good company to deal with - timely response to e-mails and had spares in stock.
Date of experience: 03 February 2025
Reply from Automated Environmental Systems
Hi David, always more than happy to help, thanks very much for the five star review, much appreciated.
Kind Regards,
The team at AES
Very helpful with great technical…
Very helpful with great technical knowledge always available for support and advice, have offered equipment to test on sale and return and willing to hold call off stock
Date of experience: 05 February 2025
Reply from Automated Environmental Systems
Hi Dean, always more than happy to help, thanks very much for the five star review, much appreciated.
Kind Regards,
The team at AES
Wauw what a company
Wauw what a company . Never experienced such a company with such a commitment for their customers . Thanks Adam Pringle and Simon ward for all the help !!!!
Date of experience: 05 February 2025
Reply from Automated Environmental Systems
Hi, always more than happy to help, thanks very much for the five star review, much appreciated.
Kind Regards,
Simon and the team at AES
Verified
Great bit of kit
Great bit of kit, easy to install and helpful staff.
Date of experience: 15 January 2025
Reply from Automated Environmental Systems
Hi, always happy to help, many thanks for your feedback and the five star review :)
Kind Regards,
The team at AES
Verified
Proper excellent service as usual
Date of experience: 07 January 2025
Reply from Automated Environmental Systems
Hi Simon, always happy to help, many thanks for your feedback and the five star review :)
Kind Regards,
The team at AES
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