Best Buy Canada Reviews 1,457

The order shipped and it was acceptable given all the problems with carriers that are serving the backlog with Canada Postal strike. I didn’t realize most carriers were affected. Better communication from Best Buy would have been helped a lot!

Date of experience: 05 December 2024

Ordered November 26th 2024 - December 5 2024 still no delivery, still no alternative options. No answers

SHOP AT STAPLES!!!!!

What absolute trash customer service, outdated policies and procedures, out of touch with technology.

Customer service reps will lie to you - rep said my package was delayed due to weather. / Purolator tracking says, shipping label error please contact!

Out of touch - I could have very easily resolved this issue with a 5 min phone call to Purolator /. Not an option, due to best buying restricting customers from making delivery changes and only best buy can make desired changes. (I've paid in full the product before it shipped)

not one rep has offered a resolution, solution or anything, just wait 24 hours is what they say everyday.

This whole scenario could have easily been corrected, but due to best buy internal operations, this seems to be an impossible feat.
Simple as clicking on the live chat button by the error notice on the shipping website, correcting error with a couple of sentences in the chat and done.

Date of experience: 26 November 2024

I placed an order on Nov 22 for a laundry set (along with Xmas gifts), with a delivery date for Nov 28 (the first option available and rearranged my work schedule to accommodate availability for the delivery. I signed up for their credit card/interest free payment plan solely for the reason to get the laundry units. I received the gifts within a few days. On Nov 28 at noon, I had not heard anything so I called and was told their was an issue with financing and I needed to contact Fairstone (this made zero sense as I had a large limit and only the few gifts had been charged so far), so I called them and they confirmed nothing else had processed and I had credit available. I then realized I had received an email at 3:30am on Nov 28 saying my order was cancelled as items weren't in-stock. I called back, it was confirmed the items were in stock and to re-order. So I did but I changed to a different laundry set in case it was in fact a stock issue, and received my order confirmation with delivery date of Dec 5 (the earliest available again, so had to change my work schedule, again!). Due to the poor experience I had just had previously, I called again the next day to confirm and was told all looked good but she would call me back the next day. I didn't hear back so I called again and was told the same thing, and that I should get a delivery confirmation but if not, call on Wednesday. Then I called and was told to call back after 3pm. I called back and while the CSR could confirm my order was processed, she could not find a confirmation of payment or delivery!! I asked to speak with a supervisor, understanding it was not her fault (she was very nice, but I didn't get her name). Spoke to a supervisor named Christopher who said 'I sympathize with your situation' about 10 times, kept telling me he would look into it with his team and I would receive and email when they have an answer, but could not give me a day/time of when I would hear back, when I would get the delivery, had NO real answer for me whatsoever!!!
Worse customer service than Telus!
My laundry has been taken apart now for nearly 2 weeks(not fun with kids, 3 athletes who play sports & a husband with a dirty job!!) Now I have to refinance elsewhere, and without the Black Friday sales as they've passed.
I can't possibly be the only one to have this happen to, but twice!?

Date of experience: 04 December 2024

They delivered an expensive monitor in original packaging. It was stolen within a minute of delivery team who did not knock or even try to alert me. I was going to get it within 5 minutes of delivery and have video footage of theft. Best Buy maintains they're not responsible for signature requests on delivery. Support was not helpful.

Date of experience: 03 December 2024

I put in an online order for a camera for a Christmas gift on December 1st, 2024. I paid for the camera and was informed it would be delivered in a few days. After waiting a few days and having no notification from Best Buy at all I look up my order and see that it was cancelled. Poor customer service from Best Buy with no information on why order was cancelled. I will never order from them again.

Date of experience: 01 December 2024

I made a purchase online for TV Samsung 32 inch. Received the divery was missing the stand and screws so i contacted the customer service. I got the stand but screws were not sent so they send another parcel, unfotunately UPS delivered at wrong address. I called the best buy they told me to go to any store and get the screws. I went to couple of stores but they dont sell TV. So i ended up driving to next city to get screws. Location: 25 Peel Centre Dr Unit 451, Brampton, ON L6T 3R5.
Date: 25 november 8:30pm
Asked the first person on floor about it and he sent me to home threatre department. When i went there and asked the girl about it without even listening whole thing she said go to customer service. I told her that one person is sending us here and you sending to another department. You all should know where to send the customer. So waited in line for getting to customer service desk. This lady was nice and took us to team leader. Who again took us to the same girl in home and threatre and told her to solve this. But this girl was making excuses about that she dont know model of TV. Well she will know if she will ask me. Team leader asked me and i showed my online order on phone with details. Then the girl was like i dont know if we actually have this TV and dont know where it is. So team leader said it will take some time for them to get it. I said ok you guys get it and i will be back. He said can i be back before they close the store. I asked what time they close he said 9 and i looked on time 8:43pm. I mean 15 minutes are left and you are telling it will take time, when you are closing in 15 minutes. So i said ok go ahead take your time i will wait here. So team leader instructed the girl to open new TV and give screws to me and he left. That girl went aside, camd back within less than a minute with the TV of same model. She didnt checked inComputer where that TV is, if they have in stock or not. And took get just 1 minute to find it that shows how she was just making excuses about not knowing if they have or dont know where they keep it. But after bringing it up instead of taking the screws out of box she was waiting there for someone else to comein and help her take out the screws while she stand there with her friend who dont work there. Just accompaying her with a cup of tea while employee (girl) was enjoying her ice coffee. And trying to finish her hours of work without serving the customer. A guy came later to help her to take screws out of box. Such a depressing experience. I hope she learn how to treat people and to work instead of completing her hours.

Date of experience: 24 November 2024

I purchased a digital download of MacAfee software and never received the digital download code from codes2go. I have spent more than a week chatting with customer service reps with no results. I don't know how they get away with taking money for a product and not providing it.

Date of experience: 03 December 2024

The leamington BestBuy store sold me a chromebook 10 days later it quit working, The store refused to replace r refund the purchase price.
WHY? you ask. because I did not have the "BOX" it came in.
I wouldn't work there if I had to treat customers like a [fill in the blank]

Date of experience: 09 September 2024

ZERO STARS! My daughter bought a MacBook Air from Best Buy Regina on Prince of Whales drive! She uses it for University and once day she went to open it and the screen was fuzzy like a tv with bad reception. So we took it back to the store to get fixed! They sent it away to Geek Squad...Keep in mind we asked 4 TIMES to send it in her very good laptop case and the guy behind the counter said no they ship it themselves there own way and it will be fine. Well now Geek Squad is saying that there was cracks in it when they got it so its not covered and i need to pay $750!! EXCUSE ME but there was zero cracks on it! No one is helpful they still have my daughters laptop and call sooo many times a day harrassing us to pay the money. I have contact the Apple store itself and spoke with a supervisor and they were disgusted with how Best Buy was representing their products! I found out that Best Buy isn't even an Apple certified store! I have called twice to speak to the store manager as i am not from Regina and is a long drive to get there. Of course no direct number to the store so someone from Best Buy customer service keeps saying that the manager of the store will call me back in 48 hours.....NOBODY has! Is this a scam do they do this all the time to their customers or is this a racist thing!!
This is unacceptable and with no one calling me back and being harassed by Geek Squad i feel like i am being scammed! Nobody at Best Buy customer service even helps you they say there is nothing we can do about it talk to the store manager...I AM TRYING but nobody calls you back! This is disgusting and this store should be shut down! NEVER do business with them again as a white person you are a minority in there and all they try and do is scam you even in a place of business its RACIST and nobody should be treated like this! My daughter used her hard earned money to buy that and times are tough right now and to be scammed like this is awful!

Date of experience: 03 December 2024

I had a great experience with Best Buy live chat. The person I talked to was Royal and they answered my question for me and I was very happy with the answer!

Date of experience: 03 December 2024

The staff was extremely helpful and guided me to the perfect model. Shiva assisted me in finding exactly what I was looking for and patiently and courteously answered all my questions.
The overall service and experience were excellent.
I highly recommend Best Buy

Date of experience: 27 November 2024

I am extremely disappointed in Best Buy Canada. They cancelled my insurance on my laptop without informing me and say it was my responsibility to ensure they were taking the funds from my account. A constantly funded account by the way. And then say that if a policy is cancelled it cannot be reinstated. I will definitely be taking my business elsewhere. They have ZERO value for their customers or their customers opinion. Its sad for a company that should be customer centric! If you are yet to buy from best buy... i would advice that you take your business elsewhere. They lack accountability.

Date of experience: 01 December 2024

I ordered a product 5 times today and the order kept being cancelled.

First bestbuy said problem with my credit card. I called the credit card company and did a linked call and the credit card company verified that no problem with the card.

Then bestbuy said it was a problem with my address. Even though it was correct online, I reentered the address and Bestbuy verified that my billing address was correct.

I was asked to place the order again and again received cancellation that order cancelled.

I wasted 12 hours of my day today dealing with this issue which has been ongoing since last summer. It is only Bestbuy that I have this problem with. I use the same credit card with the same billing address and delivery address with no problems.

Very poor customer service. Made worse by having to speak with people in different countries on every call.

Please let your billing department resolve this problem immediately so I can receive my order.

Customer service agent outside Canada not even familiar with Canada geography and the fact that I am ordering from one province for delivery to a different province. Smh

Date of experience: 29 November 2024

If there were a minus 5, I rating,would have selected that option. I am writing this as I am tired of being screwed by bad business people. In Feb, 2023 I purchased fro Canadian Gadget thru Best Buy Canada 2 iPhone 10xs.

The latest complaints involved an Iphone from our order simply shutting down and restarting all by itself finally this culminated in the iPhone coming apart. We took it to an Apple Repair Centre where we were told the Battery had expanded/ruptured causing the iPhone to come apart and in the process, it also damaged the Face ID Camera. The cost to replace the battery and glue the iPhone back together was $118.65. the camera can not be repaired due to the high cost. We have provided the seller with all relevant information and asked for reimbursement of costs and at the very least a replacement iPhone. We have received no response. The iPhones we purchased here were to have had a 1 year warranty!

They offere4d a replacement but one if I first sent it in then they would ship. This was not good enough since I am diabetic and use it 20 - 30 nits a day for blood testing. These creeps would not budge so we have been stuck with an iPhone that still does not work properly and out what we paid to have it repaired and these creeps to NOTHING!

Date of experience: 04 January 2024

What a pain this company is. First I bought a new TV and wall bracket. But the credit card reader would not accept a tap. I hate old technology. So, I ordered the products on line and paid using my phone on line. Then, 2 hours later, I got an email saying that my order was cancelled. But no indication why!! I returned to the Best Buy only to discover that a $180 bracket was out of stock, so they cancelled my entire order (costing over $3,000). I had to return to the Best Buy again to buy the TV and a different bracket. Just bad business all around. I’m not happy with my customer experience.

Date of experience: 30 November 2024

I have been a loyal Best Buy customer for many years, but my recent experience has left me extremely disappointed. I scheduled a dishwasher delivery and installation for November 30 between 9:10 AM and 12:10 PM. I made significant efforts to ensure I was ready, driving an hour into the city and arriving at the building well before the delivery window.

At 9:08 AM—before the delivery window even started—I received a missed call from the driver. I immediately saw the call and rushed downstairs, arriving at 9:12 AM, only to find no one there. Upon speaking with the building’s security guard, I learned that the driver had arrived at 9:04 AM, stated he was just taking a photo to indicate the building was “closed,” and left without even attempting to complete the delivery.

I contacted the Best Buy call center at 9:15 AM, only to face more frustrations. The first representative informed me that my delivery had already been deferred. I was then transferred to the driver, who unapologetically stated that the delivery was canceled and refused to return. When I requested to speak with a manager, he initially refused and only transferred me after I argued.

The next representative claimed the delivery team left at 9:14 AM and said they had a photo to confirm it. When I asked for the time-stamped photo, the representative hung up on me. This dishonesty and lack of professionalism are unacceptable.

I spent over an hour trying to resolve this issue, and despite my efforts, I am left with no resolution. This has caused me to lose trust in Best Buy’s ability to provide reliable service. I recently purchased a TV and soundbar, but after this experience, I am seriously considering returning them out of fear of facing the same issues with their delivery and installation.

Best Buy needs to address this kind of behavior from their delivery teams and provide better customer service to maintain the trust of long-time customers like me.

Date of experience: 30 November 2024

My collegues and I bought a faulty printer from an EXPRESS BEST BUY in Sechelt, BC on Nov 27, 2024. The customer service that we received was completely disrespectful and not accommodating when asked to return the product we bought in person at this Express Best Buy store. They argued stating it was not in there store policy to return or refund a product that we would have to travel to Vancouver to another retailer to be accommodated. They did not display a no return or refund policy, nor was it on the receipt nor was it verbally stated neither prior to the purchase of after the purchase. I had to contact their complaints department and had to contact them 3 times before I was able to speak to a supervisor. Even then they stated that we would have to go into another retailer to bring back the product and they may or may not accommodate us with a discount of some sort. So pretty much a crap shoot of travel time, waiting for a ferry. I am a very unsatisfied customer and will never buy anything from BEST BUY OR BEST BUY EXPRESS EVER AGAIN!

Date of experience: 27 November 2024

I purchased $800 used iPhone 13 advertised to be in “excellent” condition. 4 months later the battery malfunctioned and warped the screen. Local shop repaired it with new battery and fixed screen (I needed the phone right away). I sent the invoice, which included a clear description of the problem and repair, to both Best Buy and Gadget Source, their Marketplace supplier. They have both refused to help in any way.

Date of experience: 27 November 2024

Order has been shipped with Canada Post (ON STRIKE) against my will. No tracking number provided Marketplace or seller not responding. NO MONEY REFUND. I'm not able to wait until Canada Post is working. That is a way to steal people's money.

Date of experience: 17 November 2024

TERRIBLE!!!! Do not order from this company. Ordered a camera on line through their website which then was ordered through a third party. They cannot connect you to the actual store as it’s “confidential information”. I will NEVER order from this company again.

Date of experience: 19 November 2024