Great experience from start to finish these guys go the extra mile and offer high quality products at competitive prices.
We can’t wait to start using our CopperSmith Creations bath.
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I bought a coppersmith creations bath from brand new bathrooms, communication was excellent and it was a pleasure to support this company.
Delivery was a little later than originally anticipated but this is to be expected when importing.
I still need to plumb the bath in but the quality and packaging were excellent .
Also worth noting …. Very good customer service from Paul, I felt like a valued customer.
Wonderful experience with this company. Paul was ever so helpful in getting my radiator delivered promptly. We will definitely buy our future bathroom items from them.
We found them very helpful when we had a small issue with our new radiator. They kept in contact until it was sorted. Service was very prompt. Delivery was quick. Would definitely use them again.
Company details
Written by the company
Are you looking to upgrade your bathroom? We have a huge range of brand new bathroom suites, tubs, showers, basins and much, much more in our exclusive online store, with excellent prices to match. We don't have the added costs of expensive showrooms and the staff costs that it brings, dealing directly with suppliers to get you the best price possible. Buy today for free delivery on orders of £500 or more.
Contact info
c/o Chipchase Manners, 384 Linthorpe Road, TS5 6HA, Middlesbrough, United Kingdom
- 0330 0908834
- info@brandnewbathrooms.co.uk
- brandnewbathrooms.co.uk
Verified
Great experience from start to finish…
Great experience from start to finish these guys go the extra mile and offer high quality products at competitive prices.
We can’t wait to start using our CopperSmith Creations bath.
Date of experience: 19 December 2024
Reply from Brand New Bathrooms
Hi Simon,
Thank you so much for your 5 star review, it is very much appreciated. We are delighted to hear that you love your new bath, and look forward to welcoming you back to our online store in the future.
Best Wishes,
Brand New Bathrooms.
Verified
Simple phone call and directed to order…
Simple phone call and directed to order online processed and delivered within 24 hours
Date of experience: 25 November 2024
Reply from Brand New Bathrooms
Hi Martin.
Thank you so much for your 5 star review. We are delighted to hear the process was smooth and simple and we look forward to welcoming you back in the future.
Many thanks again.
Verified
Coppersmith creations bath
I bought a coppersmith creations bath from brand new bathrooms, communication was excellent and it was a pleasure to support this company.
Delivery was a little later than originally anticipated but this is to be expected when importing.
I still need to plumb the bath in but the quality and packaging were excellent .
Also worth noting …. Very good customer service from Paul, I felt like a valued customer.
Date of experience: 06 December 2024
Reply from Brand New Bathrooms
Hi Michael,
Thank you so much for your 5 star review and we are delighted that you chose to purchase this item from ourselves.
Your comments about the customer service are particularly welcome because this is something we are striving to achieve excellence in, so it is always great to hear that we reaching our goals in doing so.
We are looking forward to seeing a photo of the bath once it has been plumbed in, and hope to see you back browsing our store again in the future.
Thank you.
Verified
Excellent customer service
Wonderful experience with this company. Paul was ever so helpful in getting my radiator delivered promptly. We will definitely buy our future bathroom items from them.
Date of experience: 05 December 2024
Reply from Brand New Bathrooms
Hello Anita,
Thank you so much for your 5 star review, it is greatly appreciated. We are delighted you were happy with the service and we look forward to welcoming you back to the store in the future
Verified
We found them very helpful when we had…
We found them very helpful when we had a small issue with our new radiator. They kept in contact until it was sorted. Service was very prompt. Delivery was quick. Would definitely use them again.
Date of experience: 26 November 2024
Reply from Brand New Bathrooms
Hi Jackie
Thank you so much for your 5 star review, this is very much appreciated. We are delighted that you are happy with both of your new radiators and that the issue has now been resolved.
We look forward to welcoming you back again in the future.
Verified
the dimensions were correct and it…
the dimensions were correct and it fitted my bathroom without having to drill any more holes as the piece needed only one screw hole per wall connection.
Date of experience: 15 November 2024
Reply from Brand New Bathrooms
Thank you very much for your review Aodhfionn, and we are delighted that you are happy with your purchase. Much appreciated from everyone at Brand New Bathrooms.
Verified
Excellent service
Excellent service. Fast delivery, and queries with product all resolved promptly.
Date of experience: 12 November 2024
Reply from Brand New Bathrooms
Thank you so much for a 5 star review Craig. We are so grateful for your comments, and delighted that we could help get to the bottom of your product queries.
Verified
Timely delivery and quality product
Timely delivery and quality product. Our new radiator looks and works great.
Date of experience: 29 October 2024
Reply from Brand New Bathrooms
Thank you so much for your 5 star review Kath and we are delighted that we were able to deliver you a fantastic product.
Verified
Great customer service
Ordered a radiator, unfortunately it came damaged by courier. Contacted brand new bathrooms and was sorted extremely quickly and efficiently. Great company but unfortunately let down by courier. I would recommend and order from them again.
Date of experience: 10 November 2024
Reply from Brand New Bathrooms
Hi Mark. Thank you for your 5 star review, and we were so sorry to hear that the courier had damaged your Radiator on delivery. Happy that we could resolve it quickly and we look forward to speaking to you again in the future.
Verified
Towel heater dent done right
Purchased a towel heater. The courier left before I could inspect it, found a dent in it and called Brand New Bathrooms immediately. Got a busy signal so had to leave a message. My call was returned within 5 minutes and they had me send a few photos in an email. Within 15 minutes they told me a replacement would be sent and the damaged goods collected. Everything went well on the very next working day. I’m more than happy and would give 6 or 10 or more stars if I could because that’s how it should work and Brand New Bathrooms are the only ones to do it. I got to talk to a real person, I didn’t have to go through a chat bot, I didn’t have to wait a week or more for a canned response, I didn’t have to argue with the company about the damage or who caused it, I wasn’t told that a mile long list of T&C’s exempted them from fixing the problem. Just good old fashioned taking care of your customers like they should be. Anything I need in the future I’ll look for on Brand New Bathrooms first and I hope they have it.
Date of experience: 31 October 2024
Reply from Brand New Bathrooms
Thank you so much for your wonderful review Greg - I know that this has really cheered Paul up as he strives to offer the best customer service that he can. We are humbled by your kind words and would love to welcome you back as a customer in the future if there is ever anything you need.
Top Customer Service
Paul was super helpful with great communication throughout my experience with Brand New Bathrooms. After initially misunderstanding a product description he was quick to help and then refund the order (and also update the website description). After a subsequent supplier then let me down Paul was once again quick to check stock and sort it out for me.
Unfortunately there was in issue with an incorrect item being delivered. This was direct from the supplier so not Brand New Bathrooms fault (and I didn’t open and check on delivery). Again, Paul was quick to sort it out given the urgency to get a replacement.
Would highly recommend for excellent communication and help throughout (rare to find with online companies). The shower screen itself (Scudo Momentum) looks great with the minimal profile / framing.
Date of experience: 06 November 2024
Reply from Brand New Bathrooms
Thank you so much for your review JW. I am so happy that we managed to get everything sorted out for you in the end, and that you are happy with the final product. You were a great customer and we would love to see you back on our site at some point in the future.
Verified
Five star experience
Excellent product, excellent service, very fast delivery many thanks
Date of experience: 15 October 2024
Reply from Brand New Bathrooms
Hi John. Thank you for your 5 star review and we are delighted to hear that you are happy with the product and service you received. Many thanks for taking the time to let us know.
I'd like to thank you all for a great…
I'd like to thank you all for a great service. Product was as described and as per the photos. Love how it completes our bathroom!
Date of experience: 17 October 2024
Reply from Brand New Bathrooms
Thank you so much for your review Begum, and we are delighted to hear that you love our product.
Verified
Brilliant customer service
Quick delivery. Items carefully packed and as described. Great customer service. The team went the “extra mile”me to help me find additional brackets for my radiator.
Date of experience: 23 September 2024
Reply from Brand New Bathrooms
Thank you for your kind review Nick, and we are delighted to hear that we could help you with the additional needs for the brackets. Hope the Radiator keeps you nice and warm through the winter. All the best.
Verified
Excellent customer service
Excellent customer service.
Had a slight issue with delivery but it was sorted out immediately. Would definitely recommend
Date of experience: 19 September 2024
Reply from Brand New Bathrooms
Thank you so much for your kind review Anna and we hope that you are enjoying your purchases. Many thanks again.
Verified
Excellent service
Excellent service kept me informed of my order and delivery details
Date of experience: 23 September 2024
Reply from Brand New Bathrooms
Thank you for your review Colin and I hope your new Radiator keeps you nice and warm through the Winter.
Verified
Very helpful member of staff
Very helpful member of staff, who went out of his way to help me sort an order out.
Date of experience: 16 September 2024
Reply from Brand New Bathrooms
Many thanks for your review Robert, and we are delighted to hear the customer service you received was worth 5 stars. Hope that you enjoy your new purchase from us and we welcome you back in the future.
Verified
was kept informed with regards delivery…
was kept informed with regards delivery - item arrived - well packaged - we had an extra tray within our packaging - company quickly rectified this (same day!) - the shower tray has still to be fitted so cannot comment on usage as yet
Date of experience: 11 September 2024
Reply from Brand New Bathrooms
Thank you for your review Mary and we hope you love your new Tray once it is installed.
Verified
Great Service
After months of searching for a particular item that was not stocked in UK, brandnewbathrooms appeared in my feed, and had the item listed.
Although a new business, their comms and delivery time exceeded their own estimates.
They clearly stock quality items, and seem more likely to over-deliver on service, rather than over-promise on commitments. Refreshing.
Date of experience: 14 August 2024
Reply from Brand New Bathrooms
Thank you for your very flattering review Ian, this is very much appreciated. We are delighted that we have exceeded your expectations and hope that the item you purchased was worth the long wait to find it!
Verified
Great service and value for money
Great service and value for money - what more can you ask for!
Date of experience: 11 July 2024
Reply from Brand New Bathrooms
Thank you Hamish - your review is very much appreciated.
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