Caats Reviews

9,327   17  Excellent
TrustScore 4.5 out of 5

4.6

In the Animal Feed Store category

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Reviews4.6

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Rated 3 out of 5 stars

I would give it 2.5/5

My cats love the dry food - but the wet food not so much. If they don't eat it all right away the wet food gets dry quickly so we end up throwing it away... I also noticed the ingredients and the ones that are "beef" or "salmon" flavored mostly have chicken on the ingredients list and almost no beef...

Date of experience: 19 December 2024

Reply from Caats

Hello Lara,

Thank you for your feedback! We completely understand that cats can be selective, especially when it comes to wet food. To prevent it from drying out too quickly, here is a tip: place the portion in a small saucer and keep the rest in the fridge for a future meal.

Concerning the recipes, they are designed to combine variety and balance, often with chicken as a base, because it is appreciated by most cats. However, we note your comments to continue to improve our formulas. 😊

Do not hesitate to write to us if you have other suggestions or special needs.

The Caats Team


Rated 5 out of 5 stars

My cat was really difficult regarding 17/h2>

My cat was really difficult regarding the food, and I want him to eat healthy. He liked the Caats food, and later on when they introduced their natural litter, I really liked it. It is easy to make order and it arrive always in the expected time. Recommended!

Date of experience: 03 September 2023

Reply from Caats

Thank you very much Ankica for your lovely message ! 😊  We are delighted to have been able to satisfy you ! 😻


Rated 5 out of 5 stars

Nourriture pour chats top !

Aliments d'excellentes compositions qui régalent nos chats, emballages simples recyclables, conseils pratiques, facilité de gestion sur le site, livraison efficace, nickel !

Date of experience: 26 November 2024

Reply from Caats

Merci beaucoup pour votre retour positif ! Nous sommes ravis d'entendre que nos produits et services répondent aux attentes de vos chats et facilitent votre expérience. Nous continuerons à offrir des aliments de qualité et un service impeccable. À bientôt chez Caats !

L'Équipe Caats


Rated 5 out of 5 stars

Highly recommend

Peace of mind when it comes to what I am feeding my cat. Misha’s food is sent in advance so she doesn't run out and she loves her dry food. Misha also regularly receives toys that she can’t seem to keep her paws off of. The free delivery is the cherry on top.

Date of experience: 04 December 2023

Reply from Caats

Thank you so much for your feedback! 😺 We're delighted to hear that Misha is enjoying her meals and can't resist our surprise toys. 
If you ever need anything else, please don't hesitate to let us know. Your trust inspires us to continue doing our best for your lovely Misha. 🐾
The Caats Team! 🌟


Rated 5 out of 5 stars

The customer service is excellent.

The customer service is excellent.

Any time I have a question, I get a prompt reply.
The menu and delivery dates are easy to change.
Both of my cats love the food and their fur has improved, the fat one has lost weight and the skinny one has gained weight.

Date of experience: 05 April 2024


Rated 5 out of 5 stars

Our cats loves it

Our cats loves it. And her skin problem improved tremendously. Even the pet doctor was surprised and asked for your brand.

Date of experience: 13 February 2024

Reply from Caats

That's fantastic to hear! We're thrilled that your cats love our products and that their skin problems have improved significantly. It's wonderful to know that even your veterinarian noticed the difference and inquired about our brand. Thank you for sharing your positive experience with us! If you ever need further assistance or have any questions, feel free to reach out.


Rated 5 out of 5 stars

My cat looked happy!

I like the delivery quality and little toys they put into the box! Good packaging and the food looked healthy. Tommy likes it.

Date of experience: 09 July 2024

Reply from Caats

Thank you Anna for your positive review ! We're delighted that Tommy enjoys the products and the little toys included. 😺︄17br/>
The Caats Team


Rated 4 out of 5 stars

Mes chats ont l air fan et la digestion 17/h2>

Mes chats ont l air fan et la digestion à l air d être optimale jusqu'ici. Je vais tt doucement augmenter la dose

Date of experience: 04 October 2024

Reply from Caats

Merci Vanessa pour votre avis ! Nous sommes ravis d'apprendre que vos chats apprécient leur nourriture et que leur digestion est optimale. 😊︄17br/>
L'Équipe Caats


Rated 5 out of 5 stars

Very happy with quality of food

Very happy with quality of food, green minded and service has been excellent

Date of experience: 26 January 2024

Reply from Caats

We're thrilled to hear about your satisfaction with the quality of our food. It's our priority to provide not only the best for your pet but also to do so in a way that respects our planet. Thank you for your support and for sharing your positive experience.
Best regards,
The Caats Team


Rated 5 out of 5 stars

a great brand and my cat has never 17/h2>

a great brand and my cat has never looked better!

Date of experience: 11 October 2024

Reply from Caats

Hello ! What a pleasure to know that your cat is in top form thanks to our recipes! 😊 Thank you for your trust, and hugs to your little feline from us.

The Caats Team


Rated 5 out of 5 stars

My cat loves both crockets and wet food 17/h2>

My cat loves both crockets and wet food and she is very picky

Date of experience: 23 October 2024

Reply from Caats

Hello, 

We're thrilled to hear that even your picky cat is loving both our croquettes and wet food! It’s always a win when we can satisfy a feline with high standards 😸. Thanks for trusting Caats with her meals!


Rated 5 out of 5 stars

Mon chat adore

Date of experience: 20 November 2024

Reply from Caats

Bonjour et merci beaucoup pour votre retour positif ! Nous sommes ravis d'entendre que votre chat adore nos produits. Chez Caats, nous nous engageons à fournir une alimentation de qualité qui ravit nos amis félins. Merci de faire partie de notre communauté de passionnés de chats. À bientôt pour de nouvelles aventures culinaires !

L'Équipe Caats


Rated 1 out of 5 stars

I would like to open a claim as I never recieved my last order

I would like to open a claim as I never received the package sent with my cat food. I would like my order to be sent again

Date of experience: 28 September 2024

Reply from Caats

Hello Louise, 

Thank you for reaching out. We are sorry to hear that you haven’t received your order. We will investigate the situation right away and ensure that your order is resent as soon as possible.

Caats's team


Rated 5 out of 5 stars

Service impeccable

Service impeccable.
Mon chat à l'air d apprécier..

Date of experience: 22 May 2024

Reply from Caats

Bonjour,

Merci pour votre commentaire ! Nous sommes ravis que notre service vous convienne et que votre chat semble apprécier nos produits.

À bientôt !

L'Équipe Caats


Rated 5 out of 5 stars

My cat loves it

My cat tasted it and from day 1 he liked the food a lot. Really promising.

Date of experience: 26 June 2024

Reply from Caats

Hi Emmanuelle 

We’re thrilled to hear that your cat took to our food from day one! It’s fantastic to know that it’s been a hit 😊

The Team Caats


Rated 5 out of 5 stars

top quality cat food and service

Date of experience: 14 December 2023

Reply from Caats

Bonjour Anne,
Merci pour votre commentaire ! Nous sommes ravis que vous appréciiez Caats. Votre satisfaction est notre priorité.
L'Équipe Caats


Rated 5 out of 5 stars

Very good

Good service and quality of cat food

Date of experience: 28 November 2023

Reply from Caats

Hello,
Thank you for your positive feedback! 😊 We're glad to hear that you're satisfied with our service. It's our goal to keep our feline customers happy and healthy.
The Caats Team


Rated 5 out of 5 stars

Très bon service client

Date of experience: 20 February 2024

Reply from Caats

Bonjour Emma,
Un grand merci pour votre commentaire positif sur notre service client. Nous sommes ravis de savoir que vous avez apprécié l'assistance reçue.
L'Équipe Caats


Rated 4 out of 5 stars

Yummy croquettes.

Very happy... loving the croquettes.Apprieciating the toy mouse and treats.

Date of experience: 22 March 2024

Reply from Caats

Hello Madeleine,
We are delighted to hear that your cat loves our kibbles! 😺 Thank you for your trust and for sharing your satisfaction with us!
L'Équipe Caats