Honestly, this is the best solution for sms automations. I strongly recommend i’ve tested many other softwares and nothing more user-friendly than ClickSend SMS.
Thank you so much
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They locked me out my account without telling me.
Their customer service is diabolical, their tech too, and they don't seem to care too much.
Apparently, I sent the most mild joking text messages to myself, yes myself, when I was learning how to use the service. Not even the mildest swear words.
I then sent a text out to many former clients and people who attended my live workshops.
They then decided to shut down my account and will not give it back to me no matter how much I reason with them and plead. I even offered to only message the people who have already messaged me, they wouldn't listen or care.
And you can't get anyone on the phone to save yourself.
They have stressed me senseless, on a day I'm spending thousands on Google ads, I need to be delivering a 3 1/2 hour live Webinar, to hopefully hundreds in a few hours.
I should have made make six figures out of this over the next 12 months with upsells.
Now I need to scramble to find another provider and do all the tech and figure that out just to send a simple message to the people who signed up
I have 80 or so Messages I need to reply to, I've been waiting 4 1/2 hours already.
Mass embarrassment. More ten of thousands of revenue threatened
HAD A intro. question, and they reassured me they would get back to me
It's does my work easy to send fax i never think of.
Company details
Written by the company
ClickSend is a global leader in business communication solutions. Our reputation is built on technical expertise, industry experience, quality support and service reliability. From bulk marketing to mission-critical solutions, if you need a business messaging provider, you’ve come to the right place. ClickSend has offices around the world and has been operating since 2006. Our head office is located in Perth, Australia.
Contact info
Australia
- support@clicksend.com
- clicksend.com
Bad at SMS and bad at customer service.
Cowboys.
I was with SMS Broadcast and, everything was good. They closed and ClickSend took over and carried my credit across.
My first experience with CS was New Year’s Eve. I sent maybe 25 messages and set them to be delivered at 11:59. Perfect for a Happy New Year.
None of the messages went out until gone 5am!! Pretty much totally missing the point of a HNY message and annoying a lot of my friends by waking them up at 5am!
I contacted the company and was told NYE is busy so that’s why the messages were delayed. No real apology. No attempts to put things right. Just telling me that NYE was a busy one. Not a huge shock really!!
I’ve since asked them for a my money back and they refused.
By the way, I’m not asking for a refund on all the messages that they messed up. Just a refund on what money is in my account with them.
Just got an email from the sales director. Again, no apology. No attempts to put things right etc.
He also told me that they don’t give refunds. He also told me if I took my money back to SMS BROADCAST I wouldn’t get my money back either.
So they’ve failed on the two most important areas -
1. Delivery of messages
2. Customer service
As long as these two things aren’t remotely of interest to you then carry on and use them. Otherwise stay well clear.
Date of experience: 01 January 2025
Verified
It's does my work easy to send fax i…
It's does my work easy to send fax i never think of.
Date of experience: 06 January 2025
Awful service
Awful service, urls, alpha tags need to be approved, was told 15 minutes, didn't work, then messaged support about urls, have to get individual urls approved, then you have to message for alpha tags, when all their other companies they own and operate do not require registration, was told to fill out a form, will be approved in a hour, I asked if it could be quicker he said 15 mins, then said 24 hours, they have already costed me huge amounts of money with all this approval processes fro ridiculous things, why not just verify the whole account so you not its not a scam company, waste of time and service, do not recommend
Date of experience: 12 January 2025
Verified
Transcendentally Awful Cost Me Thousands On Day !
They locked me out my account without telling me.
Their customer service is diabolical, their tech too, and they don't seem to care too much.
Apparently, I sent the most mild joking text messages to myself, yes myself, when I was learning how to use the service. Not even the mildest swear words.
I then sent a text out to many former clients and people who attended my live workshops.
They then decided to shut down my account and will not give it back to me no matter how much I reason with them and plead. I even offered to only message the people who have already messaged me, they wouldn't listen or care.
And you can't get anyone on the phone to save yourself.
They have stressed me senseless, on a day I'm spending thousands on Google ads, I need to be delivering a 3 1/2 hour live Webinar, to hopefully hundreds in a few hours.
I should have made make six figures out of this over the next 12 months with upsells.
Now I need to scramble to find another provider and do all the tech and figure that out just to send a simple message to the people who signed up
I have 80 or so Messages I need to reply to, I've been waiting 4 1/2 hours already.
Mass embarrassment. More ten of thousands of revenue threatened
Date of experience: 11 January 2025
Reply from ClickSend
Hello Jamie
I understand your frustration due to the Suspension of your account. We are bound by Industry regulations to prevent any messages with unsuitable content to be cancelled due to their content as were your initial messages.
However the suspension has been lifted due to the revised campaign content.
Our Industry is heavily regulated and as a provider of services we must at all times adhere to the global standards as set by the carriers and industry regulatory bodies.
I have reached out via email to explain further and look forward to having you as a customer operating within our rules and regulations.
If you have any further questions or need assistance please do not hesitate to contact us 24x7 online @ clicksend.com.
Kind regards
Vicki
Manager
ClickSend
Verified
intro.
HAD A intro. question, and they reassured me they would get back to me
Date of experience: 10 January 2025
Verified
User-friendly
Honestly, this is the best solution for sms automations. I strongly recommend i’ve tested many other softwares and nothing more user-friendly than ClickSend SMS.
Thank you so much
Date of experience: 03 January 2025
Verified
not got back to me for hours and I got…
not got back to me for hours and I got logged out of my account after spending 20 on it didn't even get to use it.
Date of experience: 29 December 2024
Reply from ClickSend
Hi Kevin
Sorry you encountered a short delay in the team contacting you about your account - I can see they reached out a few times explaining that we required further information in order to approve your messages. It is a standard practice that we do these cross checks as the Industry is heavily regulated. As a provider of SMS services we must adhere to these standards.
Please reach out to our team of Customer Service Representatives on Live Chat @ www.clicksend.com with answers to our questions so that we can reactivate your account. This will also give you an opportunity to discuss your balance which is still available.
Here to help, look forward to hearing from you.
Kind regards
Vicki
Manager - Customer Care
Verified
Database upload is very difficult
Database upload is very difficult, requiring breakdown of addresses into city, state, zip. They system should be able to do this on its own. Multiple glitches and hang-ups during project creation process.
Date of experience: 21 December 2024
Reply from ClickSend
Hi there,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you faced with database uploads and project creation.
Our team is reviewing these concerns to improve the process and make it more user-friendly. In the meantime, our online chat team is available 24/7 on our website, or you can reach us at support@clicksend.com for assistance with uploads or any other issues - our team are ready to help!
We appreciate your feedback and hope to make your experience better moving forward.
Warm regards,
Natalie
Head of Support
Verified
Verified
Verified
Great customer service and platform.
Date of experience: 18 December 2024
Verified
Reply from ClickSend
Hello Emmanuel
Concerned to see you have not had a good experience to date with ClickSend. I can see you are fully signed up and ready to send with a fully approved number. However I can't see any further communication with our teams to identify any problems you are having.
In order to assist please reach out as our aim is to provide any help you may need and solve any problems. We are online 24x7 @ www.clicksend.com with our team of excellent customer services representatives available @ online chat.
Kind regards
Vicki
Customer Care Manager
ClickSend
Verified
First time we used it
First time we used it, highly satisfied
will continue with it in the future
very good response
Date of experience: 09 December 2024
Verified
Hustle free for reaching out to my…
Hustle free for reaching out to my clients world wide, thanks, this is just want I needed.🙂
Date of experience: 09 December 2024
Verified
Efficient and helpful
Efficient and helpful. Easy to set up and understand . Seems to be good value for money.
Date of experience: 10 December 2024
Verified
MasterCard debit card unable to be added to profile
My MasterCard debit card that works everywhere else does not work when trying to add to my profile to allow me to top off my balance. No one can solve this issue. I keep getting warning emails from customer support that I need to add funds to my balance while I am working with technical support to allow my debit card to be added to my account. Very poor internal communication.
The card I am attempting to use is the only card we have for our club and it is active. We use it on a regular basis.
Date of experience: 08 December 2024
Reply from ClickSend
Hello Jerry
Sorry to hear you have had some difficulties loading your Credit Card - I can see that our Technical team have been in touch and were working to find out why it would not load - we normally can see why - and as its not visible in our System there may be an issue with the card - that has arisen.
I suggest trying another one- we have loaded a few to your account without issue so thinking maybe that as a Club someone may have cancelled the card or other as a suggestion.
Your Sales Manager will be reaching out to see if they can assist further.
Kind regards
Vicki
Manager - Customer Care
ClickSend
Verified
Very easy to transfer from other…
Very easy to transfer from other provider. Available at short notice to answer all our questions. Prompt response. Thank you very much
Date of experience: 28 November 2024
Verified
They tell you its pay as you go
They tell you its pay as you go, then after you try to send SMS they tell you that you have to pay a monthly fee and sign up for a Temporary phone #. Had I known that it was monthly and not "Pay as you go" I would not have filled up. Misleading information.
Date of experience: 01 December 2024
Reply from ClickSend
Hi Michael,
Thank you for your feedback and we’re sorry for any confusion caused. Our service is primarily pay-as-you-go. However, certain features, like a temporary phone number, may require a monthly fee. Depending on your preferred option for sending, some numbers are more expensive then others. We're happy to help work through this with you.
Our Online Chat team are available on our website 24/7 or you can reach us at support@clicksend.com.
Warm regards,
Natalie
Verified
Great and user friendly product.
Great and user friendly product.
Date of experience: 28 November 2024
Verified
Really easy to use
Really easy to on board, great value and the support team are very responsive with their online web chat service.
Definitely recommend them.
Date of experience: 29 November 2024
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