Great frame. Came quicker than expected. Had to put on the hanging wire myself but for the price and quality, that’s no issue
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The frame I received was square but didn't match up in the corners, there are gaps at the front where the mitres meet. The back board was very flimsy and had been forced into place, it was visibly creased in one corner. Considering the price I feel the workmanship was poor.
Update: I am not often surprised in a positive way these days but in this case I have been. CPF got in touch and after I sent photos offered a refund or exchange with no question. I went for a refund. Unfortunately the frames weren't up to scratch but the customer service was really good, thanks.
This frame was very well crafted and exactly as described.
Frame arrived on time and looks nice. I was disappointed that I did not receive the 30% discount I requested nor any reply to that request. Also, I think a notice with the shipment to remove the film from both sides of the acrylic would be helpful.
Company details
Written by the company
Every picture tells a story. Every story deserves a frame. But anyone who's ever looked into custom framing knows it's not cheap. There's a reason too. Custom picture frames are handcrafted by frame experts to provide a professional finish to your pictures, art prints, and keepsakes. You're paying for the craftsmanship. However, Anthony Fontana knew there was a better way. As the website continues to grow, the team is still dedicated to one thing: providing high-quality custom framing services that are professional but affordable.
Contact info
6 Shirley Ave, 08873, Somerset, United States
- (800) 916-8770
- Hello@custompictureframes.com
- custompictureframes.com
Verified
Great custom frame
Great frame. Came quicker than expected. Had to put on the hanging wire myself but for the price and quality, that’s no issue
Date of experience: 05 December 2024
Verified
Well-made
This frame was very well crafted and exactly as described.
Date of experience: 06 December 2024
Corner gaps and creased picture mat
The frame I received was square but didn't match up in the corners, there are gaps at the front where the mitres meet. The back board was very flimsy and had been forced into place, it was visibly creased in one corner. Considering the price I feel the workmanship was poor.
Update: I am not often surprised in a positive way these days but in this case I have been. CPF got in touch and after I sent photos offered a refund or exchange with no question. I went for a refund. Unfortunately the frames weren't up to scratch but the customer service was really good, thanks.
Date of experience: 17 December 2024
Reply from Custom Picture Frames
We're sorry to hear about the quality of your frame, Ralph! We'd love to look into this and make it right for you. Can you email us at hello@custompictureframes.com with your order number?
Verified
Great product for a great price!
Date of experience: 04 November 2024
Verified
Frame arrived on time and looks nice but…
Frame arrived on time and looks nice. I was disappointed that I did not receive the 30% discount I requested nor any reply to that request. Also, I think a notice with the shipment to remove the film from both sides of the acrylic would be helpful.
Date of experience: 04 November 2024
Reply from Custom Picture Frames
Thanks for bringing this to our attention, Nancy. We do put a sticker on the acrylic to let our customers know to peel both sides, so I'm sorry if your sticker was missing. We're looking into your correspondence with our team to see what happened there. If you reached out via text or chat, we had issues with those communication methods in early November. We'll be in touch. If you need further assistance, you can reach us at hello@custompictureframes.com!
Verified
Discolored Prints
We had ordered from this company in the past with no issues, however this round of prints was severely discolored. The framing for the products we ordered was correct and looks great, but the photo printing is awful.
Date of experience: 07 October 2024
Reply from Custom Picture Frames
I'm sorry to hear that your prints were discolored. Thank you for bringing this to our attention, Matt. I'm forwarding this to our printing team so they can check our equipment, materials, and settings to ensure our prints are of high quality. Someone in customer service will be in touch to resolve this with you!
Verified
Don't put a sticker on the glass
Was very happy with the frame very happy how it was packaged but was not very happy how they put the sticker on the glass of the logo it took forever to take it off and it still look a smudge
Date of experience: 06 October 2024
Reply from Custom Picture Frames
Thank you for your feedback, Marty. When you say sticker, do you mean the sticker to peel off the protective film from both sides of the acrylic? There shouldn't be any sticker with a logo directly on the acrylic front. Please don't hesitate to send pictures to us at hello@custompictureframes.com!
Verified
Beautiful frame and matting
Beautiful frame and matting. I love how it looks with my cross stitch Christmas wreath. I would highly recommend this company and I will definitely use this company for another frame for a cross stitch pattern I am doing now. Very well packed for shipping and shipping was fast. Trust them for your frames, you will not be disappointed
Date of experience: 05 October 2024
Verified
Preinstalled hanging hardware
Needed assistance with mounting the hanging hardware due to my crippled hands.
Date of experience: 06 September 2024
Verified
Great experience
Good quality. Fast delivery. Able to frame unusual sizes.
Date of experience: 04 August 2024
Verified
Excellent customer service
Excellent customer service. Great turnaround time. Perfection in Quatity.
Date of experience: 04 August 2024
Verified
Verified
Great customer service and great…
Great customer service and great products !
Date of experience: 07 June 2024
Simply Outstanding
I started using this site over four years ago and they've never disappointed. Their pricing, materials, and customer services are amazing and I highly recommend them.
Date of experience: 04 July 2024
Verified
Great customer service!
Date of experience: 07 February 2024
Verified
Reply from Custom Picture Frames
Thanks for bringing this to our attention, Keith. Our mats are typically cut 1/4" smaller than the artwork so that that overlap can hold the image inside the frame. So we understand why not having that would be frustrating. We're looking into this matter, and customer service will be in touch to get you the correct mat for your painting.
Verified
Easy to do business with
Date of experience: 15 March 2024
Verified
User friendly portal to order custom…
User friendly portal to order custom frame size.
Date of experience: 22 April 2024
Verified
Exactly what I ordered.
Date of experience: 03 April 2024
Verified
Responsive and professional
Responsive and professional. Product delivered as advertised.
Date of experience: 26 March 2024
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