Great service and friendly care deliveries have always arrived ahead of stated even when purchasing back order. I know of no better place in the uk to get retro hand-helds from
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Droix provided the cheapest price for an Android TV box that was relatively expensive elsewhere. They also shipped the item to me very quickly and I was kept informed every step of the way.
Great purchase.
Purchased a anberic rg35xx over 18 months ago. Played it for a brief moment, then put it away until 2 weeks ago. It wouldn't turn on, charge or anything. Anbernic couldn't help and directed me back to supplier.
They tried trouble shooting but no joy. They then sent me out a replacement battery and game sd card, to hopefully solve the issue, which it did.
Didn't charge me any extra and in my opinion, went the extra mile.
Rare to find this level of good customer service these days, thank you.
There is a subpixel that doesnt work. It doesnt connect properly to the device( need few trys) The service is under any disscussion
Company details
Written by the company
For over 11 years, DROIX is a UK Leader and has been growing worldwide in handheld gaming and tech solutions. Discover top-tier handheld PCs like the GPD WIN 4 and WIN Max 2, versatile Android consoles such as the AYANEO Pocket S and AYN Odin 2, retro gaming devices, and portable monitors for work and gaming. Our Mini PCs, USB 4.0 cables, docking stations, and USB hubs are perfect for home, work, and business needs. Enjoy excellent customer support, great reviews, and overnight UK shipping. Join us for the best in gaming and productivity
Contact info
54C Expressway Studios, North Woolwich Road, E16 2AA, London, United Kingdom
- 02037406830
- support@droix.co.uk
- droix.co.uk
The platform does the basics well.
Droix provided the cheapest price for an Android TV box that was relatively expensive elsewhere. They also shipped the item to me very quickly and I was kept informed every step of the way.
Great purchase.
Date of experience: 23 December 2024
Great service and friendly care…
Great service and friendly care deliveries have always arrived ahead of stated even when purchasing back order. I know of no better place in the uk to get retro hand-helds from
Date of experience: 20 December 2024
Verified
There is a subpixel that doesnt work
There is a subpixel that doesnt work. It doesnt connect properly to the device( need few trys) The service is under any disscussion
Date of experience: 25 November 2024
Reply from DROIX
Thank you for sharing your feedback and bringing your concerns to our attention. At DroiX, we aim to provide the best possible experience for all our customers, and we deeply regret that your experience fell short of expectations.
Regarding the color dead pixel issue you mentioned, we understand your concerns. As highlighted in our communication from support, this aligns with industry standards (ISO 13406-2) and the specifications stated in our terms and conditions. However, we recognize the impact this had on your satisfaction, and we worked to offer several resolutions, including a warranty replacement, refund, or goodwill discount.
We’re glad you chose to keep the monitor with the 10% discount as a gesture of goodwill. The refund has already been processed and we hope this helps address your concerns.
We value your feedback and as transparency is important to us, so we’ve outlined the resolution provided to ensure clarity on the resolution and the service we aim to offer our customers.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We remain committed to improving and delivering the highest level of service to our customers.
Thank you for giving us the opportunity to assist you.
Purchased a anberic rg35xx over 28…
Purchased a anberic rg35xx over 18 months ago. Played it for a brief moment, then put it away until 2 weeks ago. It wouldn't turn on, charge or anything. Anbernic couldn't help and directed me back to supplier.
They tried trouble shooting but no joy. They then sent me out a replacement battery and game sd card, to hopefully solve the issue, which it did.
Didn't charge me any extra and in my opinion, went the extra mile.
Rare to find this level of good customer service these days, thank you.
Date of experience: 05 November 2024
Reply from DROIX
Thank you so much for your thoughtful review! We're delighted we could help resolve the issue and get your device up and running again. Providing great customer service is always our goal, and your kind words mean a lot to us. Enjoy your RG35XX, and thank you for your support! 😊
Verified
Five stars😀
Date of experience: 07 November 2024
Reply from DROIX
Thank you for the 5 stars! 😀 We truly appreciate your support and look forward to serving you again!
Verified
I was looking for OneXPlayer X1 and few…
I was looking for OneXPlayer X1 and few companies offered but with mix reviews and not secure option payments But with DroiX amazing customer service and next day delivery with royalmail. 100% recommend
Date of experience: 07 November 2024
Reply from DROIX
Thank you so much for your 5-star review and kind words! We're thrilled to hear you're happy with our customer service and fast delivery. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Verified
Reply from DROIX
Thank you for the fantastic 5-star review! We're thrilled to hear you're satisfied with the fast delivery. We appreciate your continued support and look forward to fulfilling your future orders!
Verified
Reply from DROIX
Thank you for the 5-star review! We're grateful for your trust and are happy to have earned it. We look forward to serving you again soon!
Verified
Excellent communication and service
Excellent communication and service. Thanks
Date of experience: 04 November 2024
Reply from DROIX
Thank you so much for your kind words and the 5-star review! We're thrilled to hear you had a great experience with our communication and service. Looking forward to serving you again soon!
Reply from DROIX
Thank you for the 5-star review! We're glad you were pleased with our quick service. Looking forward to assisting you again!
Great product and very fast shipping
Great product and very fast shipping , overall very impressed.
Date of experience: 02 November 2024
Reply from DROIX
Thank you for your fantastic feedback! We’re thrilled to hear you’re enjoying the product and that the shipping exceeded your expectations. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. Enjoy, and feel free to reach out anytime!
Great product and great price
Great product and great price. Great delivery and service will be using them again.
Date of experience: 31 October 2024
Reply from DROIX
Thank you for the wonderful review! We're delighted to know you enjoyed the product, price, and our service. We can't wait to serve you again soon!
Verified
Reply from DROIX
Thank you so much for your kind words! We're thrilled to hear you enjoyed our service and found our prices fair. We look forward to serving you again soon!
Greta fast shipping and delivery..
Greta fast shipping and delivery... Console was perfect and exactly as described. Having loads of fun with it
Date of experience: 21 October 2024
Reply from DROIX
Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you’re enjoying your console and that the shipping met your expectations. Your satisfaction means a lot to us! Happy gaming!
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Excellent Experience
I had an excellent experience with Droix. Fast shipping, well packed and perfect items. Highly recommended.
Date of experience: 24 October 2024
Reply from DROIX
Thank you for the wonderful review and recommendation! We're delighted to hear that you had an excellent experience with us and that the fast shipping and packaging met your expectations. If you ever need anything else, we're here to help. DroiX!
Verified
All around good experience 🤷�♀�
Quick delivery, good tech, what's not to like.
Got an RG35XX H, seems like they supplied updated stock firmware. Everything working brilliantly, and not paying out the nose for delivery that takes months.
Date of experience: 07 October 2024
Reply from DROIX
Thank you so much for the fantastic review! We're thrilled to hear that you're enjoying your RG35XX H and that our quick delivery met your expectations. It’s great to know the updated stock firmware is working perfectly for you. If you ever need any assistance or have questions, feel free to reach out. Happy gaming!
Great experience
Product arrived in a timely manner, packaged well and everything working well. Didn’t receive the free gifts that were meant to be automatically added to the basket but that's a small lose.
Excellent customer service fixed the issue with missing free gift immediately.
Date of experience: 12 October 2024
Reply from DROIX
Thank you for your 4-star review! We're glad to hear that your order arrived quickly and in good condition. We apologize for any inconvenience caused by the missing free gifts. For any missing items or if something was not included in your package, please don't hesitate to email us at support@droix.co.uk, and we'll be happy to investigate and assist you.
We appreciate your feedback and hope to serve you again soon!
Verified
Quick delivery, suitably packaged, great price
Ordered a RG 40XXV
Quick delivery, suitably packaged, great price
Well impressed with the handheld!
Date of experience: 30 September 2024
Reply from DROIX
Thank you so much for your 5-star review! We’re delighted to hear that you’re impressed with your Retro handheld device ordered from us and enjoyed the quick delivery and great pricing. We hope you continue to enjoy your new handheld!
Verified
Great product and super express…
Great product and super express shipping, I will definitely be coming back for more. I definitely RECOMMEND
Date of experience: 30 September 2024
Reply from DROIX
Thank you for your fantastic 5-star review! We're thrilled to hear you loved the product and appreciated the express shipping. Your recommendation means a lot to us, and we can’t wait to serve you again!
Verified
Great Product
Amazing product, does exactly what it says. Super light, compact and with a great case. Plenty of games to keep you busy for a long time! Can't wait to use it when I next fly!
Date of experience: 02 October 2024
Reply from DROIX
Thank you for the wonderful 5-star review! We’re thrilled to hear you love the product and that it meets your expectations. It sounds like it’ll be the perfect travel companion for your flights! We appreciate your support and can’t wait to serve you again!
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