Dansk Sundhedssikring Reviews 4,368

Whenever I requested the treatments, I got a quick response and was referred to great professionals.

Date of experience: 01 November 2024

the quick response is what is needed from a Health Insurance and I appreciate Ds sundhed on it

Date of experience: 04 October 2024

Amazing service! I called because of a strong back pain and immediately they acted by giving me 5 kiro sessions.

Date of experience: 17 September 2024

Their recommendation of treatment undid all the work that I did with a massage therapist (for which they didn't want to pay). Although I insisted that their treatment did provoke me more pain in the past, they didn't care.

Date of experience: 21 September 2024

Fast responde and good service

Date of experience: 01 March 2024

I needed to use my health insurance in three different situations and in all of them the service was fast and extremely efficient. And the professionals I was referred to were also attentive.

Date of experience: 11 September 2024

Excellent insurance. Excellent app. Love it.

Date of experience: 10 September 2024

Effective communication.

Date of experience: 27 August 2024

Unfortunately, I am stuck with them because this is my company's insurance, otherwise I would have already changed them.
The employees that are treating the cases, do not understand the difference between a described symptom to a doctor and a doctor diagnosis. They try to avoid costs and instead of helping the customers they create more issues with back and forth communication for simple referral cases to specialists.
I had other insurances in the past and I never faced such a bad service!
Not to mention that their webpage system is ridiculous. It was crushing during claim due to server issues, the links that are sending by email do not work.

Edit after their response below:

Dear Trine,
Problems arise when your company tries to find windows in the policy for not covering simple maters like referrals to specialists.
I am not in a situation where I am not covered. I have coverage for referral to specialists. But you took one word from the referral where my symptoms were described to my general doctor and you came with a diagnosis which you decided that is not included in the coverage.
So please do not say that you feel sorry about the experience that your customers are facing, since you are creating this experience.
And sorry to say but the help that you are claiming your health team is offering is useless. We can call public specialists ourselves and book appointments, we do not need a mediator.
Moreover, I tried to come to a dialogue with you but your response was if I disagree with the policy I can raise a claim. So this is what you get... a claim and a review from my side. If you wanted to enter in a dialogue and really solve the problem you would have contacted me even after this review, but apparently you only care about your picture.
Lastly, it would be great if your company's response to claims would be as fast as your replies in the reviews.

Date of experience: 09 August 2024

Dansk Sundhedssikring handled my inquiries very well and they make sure that they addressed my concern and answered all my questions clearly.

Date of experience: 16 June 2024

I received a solution pretty fast after opening a claim with a referral from my doctor.
I am satisfied with the service and I recommend this insurance.

Date of experience: 02 August 2024

Very helpful, Process is also simple. Treatment is also good.

Date of experience: 30 July 2024

Recently had some really bad pain in my lower back and I had to go to a fisio therapist, not only that the insurance was covering the cost but I was able to make an appointment the same day, can't wish for anything else.

Date of experience: 24 June 2024

Fast and efficient.

Date of experience: 13 June 2024

They send me a bill of 300 kr with a threat to cancel my account in three weeks. The bill has no account to send the money to. I log on to the website. There is no way to see my bills on the website. I call and am on hold for 40 minutes. Customer service person was very short with me. She says she'd send me the original bill so I can understand what this 300 kroner charge is. The PDF she sends me has nothing to do with the charge. When I try to ask questions, she cuts me off and says to send questions about the charge to the email. The email is a generic e-mail. I don't expect a response.

Date of experience: 11 June 2024

Danish Health Insurance have impressed me with their professionalism in communication and ease of the process to follow regarding medical support.

Date of experience: 07 May 2024

Amazing caring even on a phone call. The operator even call me to follow up if I feel better a few days later.

Date of experience: 22 April 2024

I have recently contacted the insurance company twice, and both times the decisions were quick and positive.

Date of experience: 22 March 2024

Easy, no non sense and straight forward process. I have used their services twice since i joined 5years ago, and both times everything was just perfect.
Best insurance 👌

Date of experience: 21 March 2024

Amazing how heart disease is not taken seriously. Referred by my GP for sudden irregular heart rhythm, for which my GP couldn't identify a reason. DSS refused to treat, as this wasn't covered in their terms! Amazing that DSS don't understand the reason for being referred to a specialist....It's because the GP can't identify the problem and needs a specialist opinion. What concerns me the most, is that 13% of all deaths in DK are from sudden cardiac death.....how can a health insurance not take heart disease seriously!!

Date of experience: 01 March 2024