fidem. Reviews 70

I was impressed by FIDEM team's professionalism and dedication. Especially my collaboration with
Guillaume de Vergnies was fantastic. He was available to discuss and analyse our project and clarify all the small details.
Great experience

Date of experience: 20 November 2024

Guillaume tells you the information you need and always swift to reply. I was very impressed with the "straight talking" which certainly didn´t happen with another broker I encountered as they confused me and had many delays. For your project in Luxembourg or perhaps as a frontalier then Fidem will help you thoroughly

Date of experience: 15 January 2025

Guillaume was extremely helpful all the way through. I was provided with some really good advice and I think I got a really good deal.

Date of experience: 01 November 2024

Outstanding experience with Mr. Guillaume de Vergnies and FIDEM.
I definitely recommend him and FIDEM company to anyone looking for a mortgage broker especially if you are starting real estate project without any prior knowledge. Thanks to the clear communication, responsiveness and patience of Mr. Guillaume I have managed to understand my options and the process. Thanks to Mr. Guillaume’s genuine care and attention to my needs mixed with great expertise, the conditions that he negotated with banks and loan insurance companies were perfectly adopted to my situation.
I can’t thank enough to Mr. Guillaume for his going above and beyond in every step of the process making it simple and stressfree for me.

Date of experience: 25 October 2024

The service is very transparent and efficient. The team was capable to answer all the questions and guide me through the process of a house acquisition.

Date of experience: 11 July 2024

It was a great pleasure to work with FIDEM as our partner. They were extremely reactive to our e-mails and managed the overall mortgage process very well

Date of experience: 01 September 2024

What made my experience great? Here are the details :
• fast and tailor response, perfectly adapted to my situation
• close follow up and very good customer’s needs understating
• wide range of possibilities, advices and great human interaction
I think the best parts of the this company are : the people ( employees ), as they build all the details mentioned above which made the interaction to be very successful, pleasant and fully trustable.

Date of experience: 09 September 2024

I recently had the pleasure of working with FIDEM, and the experience exceeded all my expectations. From start to finish, the level of service I received was truly exceptional. Guillaume, in particular, went above and beyond in every aspect, making me feel supported and valued throughout the entire process.

What truly stood out was FIDEM's unparalleled responsiveness and genuine care. Every question I had was answered promptly and thoroughly, and I never once felt like just another client. Guillaume’s dedication to ensuring that I received the best possible outcome was evident in every interaction. His expert guidance made a potentially stressful experience feel easy and manageable.

The team at FIDEM provided a 7-star service that was not only professional but also deeply personal. They took the time to understand my needs and delivered with precision and care. I felt like I was in the best hands possible.

I wholeheartedly recommend FIDEM to anyone in need of top-tier financial services. Their commitment to excellence, combined with their unmatched responsiveness and care, sets them apart from the rest. I will definitely be recommending them to my friends and colleagues.

Thank you, FIDEM, and a special thank you to Guillaume for being such an incredible support throughout this journey! ��

Date of experience: 03 September 2024

Fidem, namely Guillaume de Vergnies, really helped me to streamline and expedite getting comparative mortgage loan quotes from top financiers. Quick response times and being readily available for calls significantly reduced frustration typically associated with such processes. He demonstrated sound knowledge of the financial instruments, and was patient and accommodating various simulations to arrive at the best end result. Thank you, Guillaume. I can recommend you based on my experience.

Date of experience: 31 May 2024

Very Good Service Offered and Guidance, Thanks to Mr. Guillaume de Vergnies

Date of experience: 15 March 2024

Great experience with Guillaume and FIDEM!
He was reactive and took a lot of time to explain the steps when buying a property. He also found us a good rate, which allowed us to realize our real estate project.
I would recommend (which I actually already did), and would work with him again.
(project took place between December 2023 and February 2024)

Date of experience: 01 December 2023

Excellent experience with FIDEM, big thanks to Guillaume for his professional and personal approach to our request. He gave us exceptional advices, helped to negotiate better offer of interest rate on mortgage. It was a pleasure working with him.
I definitely recommend him and FIDEM team to anyone looking for a mortgage broker.

Date of experience: 26 March 2024

I am very happy with the service provided by Fidem. I was in contact with Guillaume who is very knowledgeable, professional, and responsive. Within few days after receiving my files, Guillaume presented me several loan offers, prepared a comparison of available options and quickly responded to all my follow-up questions. He also negotiated a lower interest rate and helped me secure the loan that is tailored to my situation. Excellent service overall!

Date of experience: 30 January 2024

I recently had the pleasure of working with Guillaume de Vergnies at fidem.lu for my mortgage request, and I couldn't be happier with the service provided. Guillaume was not only quick and efficient in helping me secure the best offer, but his negotiation skills also ensured I got a better rate with the bank. His professionalism, responsiveness, and clear communication made the entire process smooth and stress-free. I highly recommend Guillaume and the fidem.lu team to anyone looking for top-notch mortgage assistance. Thank you, Guillaume, for your exceptional service!

Date of experience: 31 January 2024

This company was a great help for us finding the right financing for our real estate purchase. Always available for questions and insights. Personalised and professional approach. I recommend.

Date of experience: 04 January 2024

Guillaume knows the market well, he presented us several good and viable solutions for our extremely complex situation, he was very proactive and responding quickly with helpful information, giving us unbiased advice for which bank/credit was the most convenient for our situation.
In summary, a great professional with lots of empathy to understand the customer situation.

Date of experience: 30 May 2023

We worked with Guillaume to get our mortgage loan contract. He was available, taking time to educate us about the system, options, and provided us various bank offers that helped us to save not only time but also better rates then what we would get (he negotiated for various times with banks). He was also answering all our clarification questions. I would strongly recommend him

Date of experience: 24 April 2023

I have received excellent and timely advice from Mr de Vergnies which has helped me a great deal understand my possibilities on the mortgage market.

Date of experience: 11 May 2023

Very professional and friendly service. Knowledgeable and exploring all possible options to guarantee the best conditions for the customer

Date of experience: 20 November 2022

My experience with Guillaume was incredible! Really positive, he helped me to find the best loan and arrange the appointments within the deadlines! Thanks to him I'm going to acquire my first property!

Date of experience: 19 October 2022