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Green Gadgets Reviews 147

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TrustScore 3.5 out of 5

3.4

Cell Phone Store

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Rated 1 out of 5 stars

Very stressful and negative experience
Be very careful
0 stars
I ordered 2 x iPhone 15
Made a mistake , should have ordered 2 x 14
I tried to cancel the order straightaway but it doesn’t allow it
I called straightaway and informed them of cancelling
I emailed straightaway and expressed clearly my intentions to cancel!
But nevertheless the phones still arrived!
They don’t listen!
It seems unlawful to me that a service provider goes ahead and sends you a product you flat out state you don’t want and cancel!!
When the phones arrived, they were damaged! Their communication is very bad , promising to get back to you within the hour ( a day later still no word) and email exchanges were extremely stressful! Meanwhile, I’m still without phones and to add insult , the refund at best will take 21 days to process.
If you need extreme stress in your life …go ahead and buy from this service. Very annoyed is an understatement!

Rated 1 out of 5 stars

I feel I have been scammed, I paid for as new phone but I received used scratch phone, 2 weeks with back and forth emails to return or refund.

Rated 1 out of 5 stars

BUYER BEWARE! Do not deal with green gadgets.

The product that has been delivered does not match what is advertised.
"Excellent" refurbished A52 had the back cover peeling off with a large dent in it, very noticeable wear and tear. The only thing excellent about it is that it appears to have a new screen put on it. Also, this is an international model so it will be cut off in the near future due to 3G network shutdown and service changes. This phone is very noticeably damaged and is a far fetch from what has been advertised.

Rated 1 out of 5 stars

I ordered an iPhone rated at “excellent”. When the phone arrived, there were deep scratches to all three of the camera lenses. According to your rating scale, this would’ve been graded as “good” at best. I’ve been trying to send it back now for an exchange, but it takes several days for any contact from the support team. So the email exchanges have taken over a week, and I still haven’t been contacted about how to send it back. Meanwhile, I’m still without a phone which was meant to be a Christmas present, and won’t make it in time now. Very annoyed.

Company details

  1. #4 of 4 best companies in Cell Phone Store

Written by the company

Green Gadgets is one of New Zealand’s leading suppliers in the smartphone and tech device market. We have dispatched in excess of 1,000,000 devices worldwide and we pride ourselves on delivering an exceptional product with first-class customer service.

Contact info

Rated 1 out of 5 stars

Very stressful and negative experience

Very stressful and negative experience
Be very careful
0 stars
I ordered 2 x iPhone 15
Made a mistake , should have ordered 2 x 14
I tried to cancel the order straightaway but it doesn’t allow it
I called straightaway and informed them of cancelling
I emailed straightaway and expressed clearly my intentions to cancel!
But nevertheless the phones still arrived!
They don’t listen!
It seems unlawful to me that a service provider goes ahead and sends you a product you flat out state you don’t want and cancel!!
When the phones arrived, they were damaged! Their communication is very bad , promising to get back to you within the hour ( a day later still no word) and email exchanges were extremely stressful! Meanwhile, I’m still without phones and to add insult , the refund at best will take 21 days to process.
If you need extreme stress in your life …go ahead and buy from this service. Very annoyed is an understatement!

Date of experience: 20 December 2024

Green Gadgets logo

Reply from Green Gadgets

Hi there,

Thank you for sharing your feedback regarding your experience. We truly appreciate you bringing this to our attention.

Please rest assured that we are committed to resolving this matter for you. While we always strive to provide prompt and efficient service, we understand that we may have fallen short in this instance. We genuinely want to make this right for you.

To assist you further, could you kindly confirm your order number? This will help us look into your case and address your concerns more effectively.

We sincerely appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out to us.

Kind regards.

Rated 1 out of 5 stars

I feel I have been scammed

I feel I have been scammed, I paid for as new phone but I received used scratch phone, 2 weeks with back and forth emails to return or refund.

Date of experience: 12 December 2024

Green Gadgets logo

Reply from Green Gadgets

Hi there,

Thank you for taking the time to share your feedback. We sincerely apologise for the disappointment you’ve experienced.

We understand that we didn't meet your expectations. Please know that we strive in making sure that each devices we sell passed our rigourous testing procedure ensuring the quality of our products. However, while we make our best efforts, we acknowledge that we may have overlooked some details in the inspection process. We take the quality of our products seriously, and we will enhance our quality control procedure to ensure that similar concerns do not arise in the future.

Rest assured that we are committed in processing your return promptly. Your patience and understanding are highly appreciated at this time.

Please feel free to reach out directly if you have any further questions or concerns.We're here to assist you.

Kind regards.

Rated 1 out of 5 stars
Verified

Product below expectations and customer service is slow

I ordered an iPhone rated at “excellent”. When the phone arrived, there were deep scratches to all three of the camera lenses. According to your rating scale, this would’ve been graded as “good” at best. I’ve been trying to send it back now for an exchange, but it takes several days for any contact from the support team. So the email exchanges have taken over a week, and I still haven’t been contacted about how to send it back. Meanwhile, I’m still without a phone which was meant to be a Christmas present, and won’t make it in time now. Very annoyed.

Date of experience: 04 December 2024

Green Gadgets logo

Reply from Green Gadgets

Hi there,

Thank you for the feedback you shared regarding our service.

We offer our sincerest apologies in any inconvenience this has caused. We understand that things can be disappointing especially when the device was not in an excellent condition as you expected. Rest assured that we are committed in taking immediate action to fully address and resolve your concern.

While we ensure each devices are rigorously tested and meticulously graded, we acknowledge that occasional oversights can occur. We have our team handling this concern efficiently to ensure that we will provide satisfactory resolution for you.

We have reached out by email to gather more information and assist you. We appreciate the chance to address your concerns. Please feel free to reply at your earliest convenience.

Kind regards.


Rated 1 out of 5 stars

Samsung A52s

BUYER BEWARE! Do not deal with green gadgets.

The product that has been delivered does not match what is advertised.
"Excellent" refurbished A52 had the back cover peeling off with a large dent in it, very noticeable wear and tear. The only thing excellent about it is that it appears to have a new screen put on it. Also, this is an international model so it will be cut off in the near future due to 3G network shutdown and service changes. This phone is very noticeably damaged and is a far fetch from what has been advertised.

Date of experience: 12 December 2024

Green Gadgets logo

Reply from Green Gadgets

Hi there,

Thank you for the feedback you have shared regarding our service. We understand the issues you have encountered and extend our sincerest apologies for any inconvenience this has caused.

We aim to ensure that our website provides clear and accurate descriptions to prevent any misleading information and effectively manage customer expectations. To fully address and resolve your concern, could you please confirm your order number.

Rest assured that we are committed in assisting you and providing prompt resolutions. We are looking forward to hear from you soon.

Kind regards.

Rated 5 out of 5 stars
Verified

Great price and product

Samsung Galaxy S23 Ultra arrived in two days from Australia to Wellington.
Condition was as described and is working faultlessly.

Date of experience: 02 November 2024

Rated 1 out of 5 stars

Misleading advertising regarding device condition

I’m extremely disappointed with GreenGadgets. I ordered a device listed as “Excellent” condition, but what I received was nowhere near that standard. According to their own “Device Condition” page, this device barely qualifies as “Good.” It has numerous scratches, including visible silver rings around each camera lens due to scratches, and the back glass is covered in hairline scratches. This is not “Excellent” by any measure.

This misleading advertising is unacceptable, and I’ll be contacting the ACCC to ensure GreenGadgets starts doing right by their customers. I wouldn’t recommend this service to anyone expecting honesty and quality.

Date of experience: 08 November 2024

Green Gadgets logo

Reply from Green Gadgets

Hi there,

Thank you for taking the time to share your feedback, and we are truly sorry to hear the difficulties you've faced. We understand your frustration, and we sincerely apologise for the condition of the device you received.

We want to assure you that our listings are intended to provide accurate descriptions of the condition of the devices, and we regret that this was not the case with your order. We would appreciate the opportunity to make this right.

We have reached out to you directly and provided return instructions and return label to send the device back to us. Rest assured that we are committed to resolving this matter to your satisfaction.

Once again, we apologise for the inconvenience caused, and we are committed to improving our processes to ensure this does not happen again.

Thank you for your patience and understanding. If you require further assistance, please don't hesitate to reach out to us.

Kind regards.

Rated 1 out of 5 stars

I ordered but i didn't not received…

I ordered but i didn't not received anything. Customer service not responding. Never trust this.

Date of experience: 17 October 2024

Green Gadgets logo

Reply from Green Gadgets

Hi there,

Thank you for your feedback and we're sorry to hear about the issue you've experienced with your order. Rest assured that we are dedicated in resolving this matter for you.

We know the importance of receiving your order in time. For us to further investigate about what happened with your order, we kindly request for you to confirm your order number and we'll be more than happy to check this out for you.

We are looking forward to hear from you soon, so we can resolve this as soon as possible.

Kind regards.

Rated 1 out of 5 stars

Never again Terrible!

Never again will i use this servive, offers you a quote before you send phone off to then offer you half the price when they receive phone ( phone was in excellent condition ) promised an additional bonus if phone was posted within certain time frame never got that either! Terrible!!!!

Date of experience: 21 June 2024

Green Gadgets logo

Reply from Green Gadgets

Hi there,

Thank you for sharing your feedback with us. We're truly sorry to hear about your experience, and we can understand how frustrating this must be for you.

We aim to provide fair quotes for trade-ins, and we regret that the final offer did not meet your expectations. Please be advised that the initial price is an estimate based on the device description, and we need to test the device further upon receipt. Moreover, if any issues are found, it can affect the final value.

We appreciate your understanding in this matter. If there’s anything more we can do to assist you, please don't hesitate to reach out to us. We are here to help.

Kind regards.

Rated 1 out of 5 stars

Just buy a new one, or avoid green gadgets

I thought I would save a little money before my girlfriend and my trip to South America and buy a refurbished iPhone 13 rather then a brand new one. Really wish I had just shelled out and got one from apple because the money saved is not worth the headache. Battery is clearly not a genuine part despite what they say on the website. iPhone cannot recognise battery, first two weeks with the phone it would just shut off a few times a day on its own. Now I’m in Peru and it has stopped working all together. There return policy might be ok if your at home and can send it back easily but not really gonna work from South America. Now I have a useless brick for 5 months till I get home to mail it back for a refund so I have to go but a brand new one anyways.
Do yourself a favor avoid this company

Date of experience: 26 October 2024

Green Gadgets logo

Reply from Green Gadgets

Hi Alec,

Thank you for your recent feedback about our service.

We understand the challenges you've faced, especially the importance of having a reliable device while traveling. We are committed to resolving this matter for you.

Please rest assured that your device is covered by a 12-month warranty against all defects, including battery issues. Once you return from your trip, we will be ready to provide the support you need to address and resolve the issue promptly.

We genuinely appreciate your patience and understanding in this matter.

If you have any further questions or concerns, please don’t hesitate to reach out.

Kind regards.

Rated 1 out of 5 stars

Horrible quality

I’ve had an iPhone 12 from green gadgets for 8 months, the phone glitches out, charges slowly. I ordered the excellent condition, it came with multiple scratches around the camera and sides, which was supposed to be the condition of a good conditioned phone. At least once a day my phone glitches out and freezes on whatever screen I was on, the power off buttons won’t work when it does this. Meaning I can’t use my phone for a few hours. When I open my phone to check the time or just go on it, the whole screen flashes black for 10 seconds before I can actually get onto my phone. Just a really glitchy phone.

Date of experience: 26 October 2024

Green Gadgets logo

Reply from Green Gadgets

Hi there,

Thank you for reaching out to us and sharing your concerns regarding your purchase. We're truly sorry to hear about the issues you’ve been facing.

We are sorry to hear that the phone you received has not met your expectations, particularly given the description of “excellent condition.” We ensure to provide accurate and detailed descriptions to effectively manage customer expectations. However, fault issues such as the frequent glitches, slow charging, and the screen flashing—are certainly not the experience we aim to provide.

Rest assured that we back our devices with 12-months warranty against all defects including battery issues. To help us address this matter as effectively as possible, could you please provide your order number? Once we have that information, we can discuss the best course of action.

Thank you for your understanding and patience as we work to resolve this issue. We look forward to hearing from you soon.

Kind regards.

Rated 1 out of 5 stars

DOES NOT STAND BY THEIR 12-MONTH…

DOES NOT STAND BY THEIR 12-MONTH WARRANTY. Absolutely terrible customer service. My iPhone 12 died suddenly and wouldn't charge or turn on. After over 6 phone calls, 10 emails, and sending the device back and forth, Green Gadgets still hasn’t resolved the issue. We were open to a replacement or a refund, but they kept giving us the runaround, clearly hoping we’d give up.

We followed their instructions to disconnect the phone from iCloud, but Apple verifies these requests, which can take a few days. Green Gadgets sent the phone back, claiming it was still connected to iCloud—a delay they should be aware of. SCAM!!! They also refuse to replace the phone unless the pin code is removed—impossible when the phone won’t turn on! ANOTHER SCAM!!!

It’s been nearly 5 weeks since our first interaction, and still no resolution. Standing by your warranty shouldn’t be this hard, Green Gadgets!

Date of experience: 08 October 2024

Green Gadgets logo

Reply from Green Gadgets

Hi there,

Thank you for sharing your feedback with us. We want to assure you that our team is dedicated to resolving this matter efficiently and effectively.

We completely understand your frustration regarding the return of your device We offer our sincerest apologies for any inconvenience this situation has created. Rest assured we are committed to supporting you throughout this process.

We stand the quality of our device by providing 12-month warranty to ensure the device is covered in any faulty including batter issues. While we include disclaimers in our return instructions regarding the process, we understand that multiple returns can lead to delay. Your experience is important to us, and we are keen to turn this situation around in a positive way.

To help us review this matter further, could you please confirm your order number? Thank you for your patience and understanding as we work towards an effective resolution.

Please feel free to reply at your earliest convenience, and let us know if there is anything else we can do to assist you.

Kind regards.

Rated 1 out of 5 stars

Absolute Joke of a company

Absolute Joke of a company - am now on my 3rd replaced iPhone
-1st handset had faulty lightning connector port and wouldn't charge due to a missing pin in the socket.
-2nd handset was a grey import (US Model) and doesn't support 4G B28, thus became a brick once 3G shut down.
-3rd handset is yet to be dispatched as they demand a Paypal dispute be closed, which was done a week ago, but their records indicate otherwise.
Company states all devices are subject to a 72 point diagnostic test which clearly doesn't test for charging or 4G band compatibility, whilst every email and phone conversation i've had consists of them stating they'll do what they can to keep the customer happy. Nowhere in the item listing was the 1st handset stated it had a faulty charging port, nor any mention of the 2nd handset being incompatible with 4G bands, placing the onus on the seller to abide by ACCC guidelines
This vendor is an expert at testings one's patience. Only purchase from Green Gadgets if you're looking to be ignored and are happy to wait way longer than necessary for a solution.

Date of experience: 17 October 2024

Green Gadgets logo

Reply from Green Gadgets

Hi there,

Thank you for sharing your feedback about our service. We appreciate it and want to address your concerns.

We understand how disappointing it can be to receive a device that doesn’t meet your expectations. We are committed to providing clear and accurate information about our products, and we are actively working to improve our quality control processes to enhance customer satisfaction and prevent similar issues in the future.

Additionally, we acknowledge the delay in resolving the PayPal dispute and are prioritizing a prompt resolution. Please understand that while we would like to proceed with your replacement, it is essential for us to wait until the PayPal dispute is successfully closed, as eBay will also proceed with a refund at that time.

Thank you for your understanding. If you have any further questions or concerns, please don’t hesitate to reach out.

Kind regards.

Rated 1 out of 5 stars

Seeling Overseas Phones that wont work here soon

Puchased multiple iPhone 11 only to find out now that they are overseas model and they wont work here in Australia after 3G will be turned off. Contacted them but they brushed me off stating that it is not their fault.

Date of experience: 02 October 2024

Green Gadgets logo

Reply from Green Gadgets

Hi Chris,

Thank you for sharing your experience regarding our service.

We extend our sincerest apologies in any inconvenience this has caused you. Rest assured, our team is fully dedicated to resolving these issues to your satisfaction.

While the device is functioning correctly at the time of purchase, the decision by network providers to shut down 3G services is outside of our control. We ensure that our website do include certain disclaimers to manage customer expectations. However, we understand that the network adjustments are frustrating for you. As a valued customer, we are dedicated to assisting you and finding the best possible solution.

To assist us in reviewing your order details, could you please confirm your order number?

Please feel free to reply at your convenience and we are here to provide the support you need.

Kind regards.

Rated 5 out of 5 stars
Verified

Awesome

I didn't want to review till 30days had past but it's all gone as planned, great communication with delivery. Bought a flip 4, it's perfect and I'm really happy with green gadgets I did my homework and they had the most positive reviews. Glad I chose them.

Date of experience: 18 September 2024

Rated 5 out of 5 stars
Verified

Fast shipping from Australia to…

Fast shipping from Australia to Auckland faster than domestic shipping. These guys know what they're doing, my device came in excellent condition and boxed with charger plug and cable I'm happy with the product and service I'm definitely going to use them again.

Date of experience: 19 September 2024

Rated 1 out of 5 stars

Terrible service

Terrible service, I even resent writing this review, as I am sick of this company and don't want to spend a single second dealing with them. However, I think users need to know who they are dealing with.
It started by purchasing a phone from them on Trademe a month ago. They got back to me saying that they don't have it in stock. Needless to say that I was set back by a few days because of this before the money landed back on my account.
Ok, I asked if they could let me know when the next shipment arrives which they confirmed.
A month later I see new stock on Trademe - which they didn't inform me of.
I purchased the phone and they sent it. It all looked fine until I opened it and realised they sent me a 128gb phone rather than 512gb which I had purchased.
They asked if I wanted a replacement or refund. I asked for a replacement, but they said it's out of stock. You have to laugh.
I accepted a refund, but they only refunded the device without the initial shipment cost.
What a joke - now I need to pay for THEIR mistakes? I expect from a reputable company to at least pay me my shipment money back, if not compensate me for the time spent on endless email chain trying to communicate all this with endless chain of different representatives who clearly don't read the thread so you end up getting sick and tired of over-explaining yourself.
Absolutely terrible service.

Date of experience: 24 September 2024

Green Gadgets logo

Reply from Green Gadgets

Hi there,

Thank you for the feedback you recently shared regarding our service.

We truly understand the difficulties you have faced and where you are coming from. Our team are committed in resolving this issue promptly. While we can't control stock availability, we are working to improve our inventory management and we acknowledge that occasional oversights can occur when processing orders, but we ensure to enhance our quality control process. We also understand the frustration regarding the shipping cost that wasn't cover by the initial refund. However, as we would liked to provide you a satisfactory resolution, we have sent you an email directly to confirm your bank details for us to issue your refund of the shipping cost.

Please feel free to reply at your earliest convenience and we are here to help.

Kind regards.

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