4.5
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Initial contact about our problem was processed very effectively and a visit from an engineer was soon booked.
I cannot speak too highly of the engineer who attended to our leaking kitchen tap. He was polite, informative and clearly knew his what he was doing. A decision was quickly taken to replace the tap and he soon had the job done, being neat and tidy in his work. He was a credit to HomeServe UK.
A Good Experience
Although the job could not be done at the time because the old lead pipes needed changing, the engineer went out of his way to make sure we were left with a functioning tap for the time being.
I had flood in my bathroom due to a broken waste pipe,I cleaned as best I was able and rang Homeserve.The response was positive and a call from an engineer was organised.This took place later that day,the service offered was positiive and realistic.The solution to the flood was achieved,in fact the engineer undertook additional tasks that I had not even mentioned.
Overall a more than a satisfactory visit,and what I have come to expect from Homeserve.
Having been with a different provider for many years, we recently decided to move to HomeServe for boiler and central heating cover. The engineer who came to check and service the boiler was polite, efficient and explained his findings to us. We know this was an introductory price, but we鈥檙e very impressed by the service.
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Cable Drive, WS2 7BN, Walsall, United Kingdom
4.5
144K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Very easy to set-up, fantastic opening offer, great value for money, very impressed.
Date of experience: 21 March 2025
Reply from HomeServe UK
Thanks for letting us know how straightforward you found the application process :)
Leah
Here To Help Team
Date of experience: 14 March 2025
Reply from HomeServe UK
Thanks for the 5 stars, welcome to HomeServe.
Leah
Here To Help Team
I think this 2nd guy was good at his job
Date of experience: 21 March 2025
Reply from HomeServe UK
You're welcome, I'm glad we could be of assistance.
Leah
Here To Help Team
My phone enquiry was answered promptly and an appointment made. The plumber phoned when he was on his way and dealt with my problem politely and efficiently
Date of experience: 07 March 2025
Reply from HomeServe UK
This is excellent! Thanks for sharing this with us :)
Leah
Here To Help Team
Very easy and straight forward to arrange a plumbing and drainage policy online and good to take advantage of a special offer on price.
Date of experience: 21 March 2025
Reply from HomeServe UK
This is what we love to see Michael, welcome to HomeServe.
Leah
Here To Help Team
The web site was very easy to use. Early days and I Hope I have not got to claim so cannot comment on the service.
Date of experience: 21 March 2025
Reply from HomeServe UK
Thanks Kev for the great comments, glad you found it so easy to start your new policy.
Alex
Here To Help Team
Date of experience: 21 March 2025
Reply from HomeServe UK
Thank you Angela for the 5 star review, glad you found it easy to setup your new cover.
Alex
Here To Help Team
Happy that I chose HomeServe and hood their ongoing service will match up
Date of experience: 14 March 2025
Reply from HomeServe UK
We're pleased to know you are happy with the new policy you have setup with us.
Alex
Here To Help Team
We clearly have different definitions of the word 'urgent'. Following a boiler 鈥榮ervice鈥� and health check with one of Homeserve鈥檚 contractors, we experienced an issue with our boiler.
Unfortunately, if you want to be updated you have to do the chasing, which I have had to do regarding my complaint and my repair. There is a clear issue in communication and conflicting messages. On one occasion an employee put me through to someone who wasn鈥檛 available, so the call ended, and I had to go through the process of calling again.
I submitted a complaint to HS on the 16th February and it is now 33 days later. According to HS, Christopher is my handler who was assigned to my case on the 6th March (18 days after my complaint was received). I am yet to speak with Christopher despite other employees saying that he would contact me. Unfortunately, this was not the only occasion where someone said they would contact me and did not.
After waiting and chasing HS again, we had our 3rd visit with the required part yesterday, I hoped the end was in sight. Unfortunately, a couple hours after the engineer left, the heating and hot water was not coming on as boiler pressure was down to 0 and kept dropping if tried to re-pressurise.
I felt so fed up with the experience that I ended up contacting a company I used in the past who are well trained with Worcester boilers. They came out first thing in the morning, no cancellations or large appointment windows that required me to take more time off work.
According to my engineer, the PRV was broken during the Heat exchange replacement the evening before. This was clearly the case as he showed me the valve and where he found the bit of it that had broken off as it was not put back in correctly.
HS should spend more time vetting the workmanship and experience of the contractors they work with. They should also improve customer relations, ironically they are very relational.
I am not surprised HS was fined by the FCA for failings in 2014. Unfortunately, processes do not seem to have improved. I imagine someone will try to call me following this review, maybe this Christopher I have heard about but had no contact with.
Date of experience: 21 March 2025
Reply from HomeServe UK
Thank you Nick for taking time to provide feedback about your experience.
I do apologise you feel this way following your experience. We never intend for our customers to be left feeling this way.
So we can look at your complaint and provide an update, please send us an email with your full name and address to heretohelpteam@homeserve.co.uk. We can then access your account and help further.
Alex
Here To Help Team
I have today received marketing material from this company asking me who I will turn to if something goes wrong. I had been a customer for over 30 years when I had a water emergency. When I am walking in water I need to get it sorted, their chat Bot was useless. I paid for an emergency plumber 拢240, complained and after 10 days got a standard letter telling me they had investigated but found no reason to uphold my complaint. Is it any wonder that I now have alternative cover!
Date of experience: 21 March 2025
Reply from HomeServe UK
Thank you Brenda for taking the time to provide us with feedback.
I am sorry to read you are unhappy with the service you received and not receiving an update on your complaint. We can look into this further for you, please send us your full name/address via email to heretohelpteam@homeserve.co.uk
so we can locate your account.
Alex
Here To Help Team
Reply from HomeServe UK
I'm glad you think so Susan, thanks for rating us so highly.
Leah
Here To Help Team
Easy to do would like option to pay yearly
Date of experience: 21 March 2025
Reply from HomeServe UK
I'm so pleased to hear that, thanks for choosing HomeServe Pam.
Leah
Here To Help Team
Date of experience: 06 March 2025
Reply from HomeServe UK
I'm glad you think so Julie, thanks for letting us know.
Leah
Here To Help Team
Reply from HomeServe UK
This is fantastic, thanks for getting in touch.
Leah
Here To Help Team
The electrician was friendly, professional and super efficient. Replaced a broken double socket in no time. Great service - many thanks!
Date of experience: 07 March 2025
Reply from HomeServe UK
We're glad to see you are happy with the service that you received Ruth.
Alex
Here To Help Team
Just checked under my toilet. All dry and secure. The engineer was prompt polite professional and methodical. Very happy. Would defo recommend.
Date of experience: 04 March 2025
Reply from HomeServe UK
This is excellent Andrew, thanks for sharing this with us :)
Leah
Here To Help Team
Appointment cancelled the morning of 8-1.00 app
Date of experience: 12 March 2025
Reply from HomeServe UK
Thanks for taking the time to get in touch Brenda, I'm sorry to read your comments. We do aim to stick to all agreed slots so apologies for any inconvenience caused.
I can see this has been rebooked for you but if you need any further help do let us know.
Leah
Here To Help Team
Plumber came very quickly and did a good job he also recommended Box for a new boiler very friendly and professional
Date of experience: 10 March 2025
Reply from HomeServe UK
This is the kind of feedback we love to see Derek, thanks for the 5 star rating.
Leah
Here To Help Team
I found it easy hope I got it right
gives peace of mind
Date of experience: 21 March 2025
Reply from HomeServe UK
We're glad to know your new policy will provide you with peace of mind.
Alex
Here To Help Team
Date of experience: 03 March 2025
Reply from HomeServe UK
I'm so pleased to hear that Alec, thanks for the 5 stars.
Leah
Here To Help Team
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