guys be carful this company is exactly scam.
please before sign the contract ask them for proof of their policy.
insurethebox Reviews 5,128
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4.3
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Reasonably easy to manoeuvre app. Driving data could be a little more up to date. Happy with black box installation as it keeps the driver on his toes (metaphorically speaking).
Renewal price was a significant reduction as a result of
a years careful driving, therefore the black box was worth installing. Only 4 stars as I could not give any insurance company 5 stars!
The lady to whom I spoke was delightful. She was not only efficient and professional, but very friendly and extremely patient. I am waiting for new hearing aids & had to keep asking her to repeat information, but she was pleasant and reassuring all the way through the process. I am very impressed, also very grateful for the company's policy of rewarding careful drivers by reducing policy costs.
Never use this company, I paid £1600 for two years AND made me pay top up miles because I did over 10k miles. I decided to not pay the top up miles and let them cancel my insurance. I got requoted with Hastings at £550 a month and to think I was paying an extra £1,100 with insure the box. I then have just received a call saying I OWE THEM an £80 cancellation fee, when they cancelled my insurance. Honestly a joke, you should be ashamed working for this company, complete scam.
Company details
About insurethebox
Written by the company
Our mission is to make the roads safer, for both our customers and other road users.
To do this, we fit a black box to your car which tells us things like your speed, the time of day or night you drive, your motorway miles and driving style (for example accelerating sharply).
It’s about the size of a smartphone and fitted out of sight – we do this for you at no extra cost.
This box helps us work out how safely you drive so that we can reward you with Bonus Miles and calculate a personalised renewal price for you. The safer you drive, the better chance you have to save on your premium!
To do this, we fit a black box to your car which tells us things like your speed, the time of day or night you drive, your motorway miles and driving style (for example accelerating sharply).
It’s about the size of a smartphone and fitted out of sight – we do this for you at no extra cost.
This box helps us work out how safely you drive so that we can reward you with Bonus Miles and calculate a personalised renewal price for you. The safer you drive, the better chance you have to save on your premium!
Contact info
United Kingdom
- insurethebox.com
4.3
Excellent
5K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
guys be carful the are exactly scam.
guys be carful this company is exactly scam.
please before sign the contract ask them for proof of their policy.
Date of experience: 28 February 2025
Absolute shambles of a company I took…
Absolute shambles of a company I took out a policy and they sent someone to fit a blackbox, he goes back and tells insure the box that the wing mirrors i have on my car are not the original wing mirrors and the car does have modifications, so they cancelled my policy without telling me i got pilled and arrested and my car taken had a 6 month ban a £600 fine and 6 points on my license thanks a lot insure the box your out of order when i asked about it and told you they were infact the original mirrors you appoligisd and sent me £120 but my car had already been impounded and i had no transport for xmas, you should be ashamed of your company, so they cancel peoples insurance on bullshxt claims, stay far away from this company,
Date of experience: 08 March 2025
Reply from insurethebox
Hello
Thanks for your review and I am sorry to hear your policy was cancelled.
When completing a quote, we ask the question 'has your vehicle been modified or altered in any way other than by the manufacturer?' If the answer to this question is selected as 'no', we will not allow a quote to proceed as we do not insure any modified vehicles.
If we are ever in a position where we need to cancel a policy due to undeclared modifications, we will always issue a cancellation notification providing at least seven days notice to allow you to cancel the policy yourself and seek alternative cover elsewhere.
If you would like us to look into this matter further, please e-mail complaints.service@insurethebox.com.
Kind Regards
Leanne
Be careful
The company did not change my vehicle details after 6 days it had not been changed as I said in my report.
They seemed to take great delight in offering me a private company they recommended at a price £676.00
which to an O.A.P. is a lot of money.
Date of experience: 17 February 2025
Reply from insurethebox
Good afternoon,
Thank you for taking the time to leave a review.
I am sorry to hear you feel you have been provided with a poor level of service in relation to changing the vehicle on your policy and with a quotation you have received.
If you would like your concerns reviewed further, please contact us at complaints.service@insurethebox.com and provide your policy number, or vehicle registration.
Many Thanks
Leanne
insurethebox
Never use this company
Never use this company, I paid £1600 for two years AND made me pay top up miles because I did over 10k miles. I decided to not pay the top up miles and let them cancel my insurance. I got requoted with Hastings at £550 a month and to think I was paying an extra £1,100 with insure the box. I then have just received a call saying I OWE THEM an £80 cancellation fee, when they cancelled my insurance. Honestly a joke, you should be ashamed working for this company, complete scam.
Date of experience: 20 February 2025
Reply from insurethebox
Good morning,
Thank you for taking the time to leave a review.
Insurethebox is a mileage-based policy. We offer policies for 6,000, 8,000 or 10,000 miles; in the event that you exceed the mileage within the policy year, you are required to purchase Top Up Miles, which will be charged at your cost per mile rate detailed on your Policy Schedule.
If you exceed your Policy Miles at any time and do not purchase Top Up Miles to bring your policy out of a negative mile balance your policy will be cancelled in accordance with the policy terms which can be found in the Private Car Policy Document.
The cancellation of your policy would be subject to the standard cancellation fees detailed in the Important Information Document.
If you would like you concerns reviewed further, please contact us at complaints.service@insurethebox.com and provide your policy number, or vehicle registration.
Many Thanks
Claire
insurethebox
Called to ask about my renewal
Called to ask about my renewal, told that they no longer offered car insurance. The said that they had emailed us but we have no record of any email from them. Total joke of a company and if this is the way they treat customers who have not made a claim god help anyone that has a claim. Avoid at all costs.
Date of experience: 17 February 2025
Reply from insurethebox
Good Morning
Thank you for taking the time to leave a review. I am sorry to hear of the issues that have arisen, we would always aim to notify our customers of any changes that may impact them via multiple methods of communication such as letter, email and text.
We would like to look into the matter further. I have referred your comments onto our Complaints Team who will have been in contact with you by email.
Many Thanks
Shaun
insurethebox
Verified
Trying to get hold of you is ridiculous…
Trying to get hold of you is ridiculous
Trying all ways & still waiting
Date of experience: 12 July 2024
Reply from insurethebox
Good Morning
Thank you for taking the time to leave a review. I am sorry to hear of the difficulties you're facing trying to get through to us.
At times our Customer Service Team can experience an exceptionally high volume of calls which they attempt to answer as quickly as possible.
Are you aware that you can also contact us by email at Service@insurethebox.com and we also have a live chat facility available?
We would like to look into the matter further. I have referred your comments onto our Complaints Team who will have been in contact with you by email.
Many Thanks
Sarah
insurethebox
They tried to take over my claim using pressure tactics from India Call Centre
They tried to take over my claim when I'm not insured by them.
Used pressure tactics from an Indian Call Centre. Very unprofessional.
Wouldnt use them myself and would recommend people avoid this company.
Date of experience: 08 January 2025
Reply from insurethebox
Hello Steve
Thank you for taking the time to leave a review.
Our claims and service centre are based in the UK. If you have been involved in an accident with one of our policyholders, and they are at fault, we would contact you to offer our services. We can arrange vehicle repairs and a hire car so that you don't have to make a claim against your own policy. This is standard practice in the insurance industry. If you prefer to use your own insurer, they may charge the policy excess.
Without details of a claim, I am unable to review your concerns further. If you would like us to investigate the issue you have raised, please email us at
complaints.service@insurethebox.com quoting a claim number.
Kind Regards
Carol
Insure The Box
Verified
Best insurance Company
This is great insurance company if you want joint great news .
Date of experience: 14 October 2024
Super terrible insurance
I would give 0-star if there is.
Not worthy the price. They cancel my policy but charge the cancelation fee. They told me it's written in the agreement ...
They record the track, which is terrible (who knows how the data is used!)
Date of experience: 10 December 2024
Reply from insurethebox
Hello Jiaoyan
Thank you for your feedback.
Insure The Box is a telematics insurance provider. The policy is a limited mileage product, and you can select 6,000, 8,000 or 10,000 miles. If you exceed the mileage allowance, you are required to purchase Top Up Miles or the policy will be cancelled. If a policy is cancelled, the fees outlined in your policy wording will be applicable.
I have passed your comments to a member of our team who will be in contact with you via e-mail to discuss this matter further.
Regards
Carol
Insure The Box
Very reasonable price and easy to…
Very reasonable price and easy to contact very polite and helpful customer service the fact you can call them anytime and a person would answer you and sort out your request is great I was so happy with them from the day I bought the insurance to the end when I sold the car. It was very easy to cancel it and very clear actually you can see everything in your dashboard I think transparency is the key and it made this company very trustworthy to deal with. I should thank their customer service every time I contacted them, they were very careful and they go through all your concern with patience.
Date of experience: 03 December 2024
Verified
I’m happy whit Inshurethebox
I’m happy whit Inshurethebox since 11 march 2024
Date of experience: 11 March 2024
Not a pleasant experience.
Worst decision I made going with this company. Had a black box with 2 years no claims and a clean license, was paying 120 a month which was pretty fair. Until I ran out of miles, found myself paying around £250 on top up miles + insurance cost and realised it would be cheaper to switch. They told me as I still had a few months with them I have to pay over 800 quid or I’ll be referred to a debt collecting team. I asked for alternative options, staying with them and paying extra but they said there was no other way, keep paying around £370 on miles on insurance or be indebted to them. Seems like a very sleazy company and I would warn anyone to stay away. If going ahead make sure you have enough miles on your policy to do you the year as they’ll hang you for it. (I won’t go with a company that gives me a set amount of miles again)
Date of experience: 01 April 2024
Reply from insurethebox
Hello Kevin
Thank you for your review.
I am sorry you are unhappy with the terms of your policy.
It is a limited mileage product, where you can select, 6,000, 8,000 or 10,000 miles. The premium you accept when the policy starts, is based on the number of miles you select, and those miles are intended to last the full 12 month policy period. We can offer lower premiums on a new policy, as you will be driving a set number of miles. If you use all of the miles within the policy term, you are required to purchase Top Up Miles, or the policy will be cancelled. If the miles are in a negative balance, we can’t allow the cover to continue, and Top Up Miles need to be paid for in full.
The cancellation terms are that you will be charged for either the time on cover we have provided, or for the miles you have driven whichever is greater. Plus, an £80 Cancellation Fee, as detailed in your Policy Documents.
When a premium has been paid in full and all the miles have been used, there would be no refund due. If you haven't used the full policy miles, any refund would be pro-rata based on the number of miles used at the point of cancellation, (minus the Cancellation Fee).
When you select the monthly installment option, you will be charged for the miles used up to the point of cancellation, there may be an outstanding balance if you have used more miles that the monthly installments have paid for. If all of the miles have been used at the point of cancellation, there will be an outstanding balance for the remainder of the annual premium (plus the fee), as you have used the full cover of the policy.
Our Credit control Team will be happy to discuss a payment plan. If an agreeable plan can’t be reached, we would refer to our collection agents, as they can offer the payment plan over a longer period of time.
If you would like you concerns reviewed further, please contact us at complaints.service@insurethebox.com and provide your policy number, or vehicle registration.
Kind Regards
Carol
insurethebox
Verified
insurethebox car insurance
Reasonably easy to manoeuvre app. Driving data could be a little more up to date. Happy with black box installation as it keeps the driver on his toes (metaphorically speaking).
Renewal price was a significant reduction as a result of
a years careful driving, therefore the black box was worth installing. Only 4 stars as I could not give any insurance company 5 stars!
Date of experience: 26 November 2024
Verified
Verified
Verified
helpfull and constructive
they are Doing Fantastic and great Job.
Date of experience: 24 November 2024
Verified
Good on line information input.
Date of experience: 25 November 2024
Verified
Verified
My son has been with the insured the…
My son has been with the insured the box (part of Tesco group) for almost a year, in fact, one day away from a year.
It was the cheapest option for him as being a 17 years old new driver, £3500 for 6000 miles, top up around 40p a mile. It’s a hard wired black box, the black box was fitted within 2 weeks, compare to his mates, most of them had sensor telematic vision. The hard wired data monitor is harsh with insured the box, name drivers such as parents need to be careful as SPEED limit is the maximum speed you should drive, you receive monthly bonus miles as reward, maximum of 100 per month. My son received 480 bonus miles this year. Ok the downside is when mileages run out, you were told it needs to be top up otherwise the policy will be void and cancelled, however their data on the app doesn’t upload correct data daily, one day you checked you have couple of hundred miles left the next it’s gone, i think the app needs to improve, driving data should be updated daily, i think at the moment it get update on a good few days or even once a week as ours haven’t been updated since 18/11 and we are on 23/11, so it’s very annoying to monitor it how many miles you have left.
One BIG plus side is the RENEWAL price, we didn’t expect the renewal would be this cheap, so over 3 weeks ago I went on comparison site and found a cheapest non black box insurance around £2800 with Hastings, and when we received the renewal quote from insured the box , we were pleasant surprised how CHEAP they are, cheapest to all the comparison site even for the black box policy. They offered us 20k miles for £1200!! We had to take this offer as it’s too good not to and he is happy to have the black box for one more year.
So if you want to reduce the cost of RENEWAL then this may be a good option for you.
Date of experience: 23 November 2024
Reply from insurethebox
Good morning,
Thank you for leaving such an in-depth and positive review, we appreciate you taking the time to let us know what we are doing right and things we can improve upon. We take all feedback on board and look to make changes where we believe it will benefit our customers.
Kind regards,
Shaun
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