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From my 1st contact with Lightspeed the response like the speed of the broadband has been top speed (1 Gig). And a special mention to Paulo for sorting out our swift connection which was much appreciated as we had just moved into the property and was 1 thing less to worry about so many thanks to all involved.
I enquired to Lightspeed regarding switching from another supplier. Spoke to Paolo and he was very professional and knowledgeable, he didn’t try to force me into a package I didn’t need but went through them and recommended the best for my needs. Nothing was a problem to him. Im not going live until the end of the month so can’t comment on connection etc but if it goes as well as my conversation with Paolo then I’ll be happy. Further review when connected
I recently changes my broadband from Talk Talk to Lightspeed and i am very pleasead with my package very fast internet at £14.99 a monrh for,12 months thn 29.99 for the 2nd 12 months. I can highly recommend lightspeed as installation was stress free and c9mpany was always on the ball with communication.
I spoke to a gentle man called fuad he was the most pleasant helpful man I have ever spoken to his voice was just so amazingly calm. Very helpful man highly recommend him
Written by the company
We’re bringing Gigabit full fibre broadband to over 1 million homes and businesses, empowering you to play more, see more, and do more. We offer a range of symmetrical broadband packages to suit everybody's needs, where the upload speed is just as fast as the download.
Our 150 Mbps package is perfect for smaller households with moderate internet usage.
The 500 Mbps plan is our most popular, providing all the bandwidth an average-sized family could ever need.
Our 1000 Mbps package is ideal for larger families, home-workers, and anybody with high usage requirements.
If that's not enough, we're offering the Ultimate 2000 Mbps plan, perfect for large families, avid gamers, streamers, and businesses.
Our mission is to transform lives by digitally connecting the nation, so we're offering a range of other services including VoIP, Home Security and more.
With LightSpeed you get a rapid, reliable, rock-solid connection, and no peak time congestion. Plus locked-in prices with a dedicated UK-based customer support.
How are we different from the other Gigabit broadband providers out there you ask? It's our own fibre optic cable and our own core equipment, so the award winning service that you receive is 100% LightSpeed!
Office 2B Westpoint, Lynch Wood, PE2 6FZ, Peterborough, United Kingdom
Real helpful human being on live web chat on a Bank holiday Monday!
Excellent customer service, thanks guys.
Date of experience: 29 August 2022
Reply from LightSpeed Broadband
Hi Allan - Thanks for leaving us a review on your experience!
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
Very friendly, helpful and polite staff. Excellent 1gb broadband, does what it says on tin. Highly recommended
Date of experience: 23 August 2022
Reply from LightSpeed Broadband
Hi Cliff - thanks for your review and glad you are enjoying being part of the fast crowd!
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
Date of experience: 26 August 2022
Reply from LightSpeed Broadband
Hi Joe - thanks for taking the time to leave us a review!
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
Install was excellent, and the after care was superb
Date of experience: 26 August 2022
Reply from LightSpeed Broadband
Hi Peter - thanks for your review! Glad to hear you're happy with the way you've been looked after!
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
Perfect !!!absolutley professional customer approach.Lucky to be part of Lightspeed family member.
Date of experience: 26 August 2022
Reply from LightSpeed Broadband
Hi Karol - thanks for leaving us a review and welcome to the fast crowd.
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
5 hours late and 3 engineers later and I had my services. So, whilst this was definitely far from the smoothest experience these things happen. What saves this from being a lower rating, despite the obvious problems, is that I was kept updated the entire time, with multiple calls throughout the day updating me on any changes etc.
Date of experience: 24 August 2022
Reply from LightSpeed Broadband
HI Joe - thanks for your review and feedback. Sorry to hear the install didn't go as smoothly as it should have, glad we managed to get you connected!
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
Really great, personal and prompt service. Amazing speeds, conscientious installation engineers.
Date of experience: 03 August 2022
Reply from LightSpeed Broadband
Hi James, thanks for your review! Glad to hear you are enjoying life at LightSpeed!
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
Jess at lightspeed was absolutely incredible today. So understanding and did everything to ensure I received the best costumer service. Couldn't recommend lightspeed enough, dealing with this company has been a breath of fresh air in comparison to other. Thank you again for your help today Jess.
Date of experience: 23 August 2022
Reply from LightSpeed Broadband
Hi Sean - thanks for your review and recommendation. So glad to hear your experience with Jess was a breath of fresh air, I will make sure your thanks is passed on!
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
Date of experience: 23 August 2022
Reply from LightSpeed Broadband
HI Zane - thanks for your review!
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
Very easy and straightforward to order, the engineer (Sunny) came and installed it, he was very pleasant and polite and explained everything whilst installing the beacon. He left everything clean and tidy afterward. The speed has dropped to just over 900mbyte but I'm sure when it settled the speed will go back to over 1gbit
Update... speed has dropped down to 480 Mbps and although I contacted them Tuesday I'm still no further in getting this solved, waited in all day Wednesday waiting for a call back that never came, I did miss a call from someone this morning but I'm still waiting 4 hours later for him call back as promised.
Date of experience: 22 August 2022
Reply from LightSpeed Broadband
Hi Andrew - Thanks for leaving us a review.
If you are having any speed concerns please give us a call on 01775 830 830 or drop us an email to hello@lightspeed.co.uk and we will get you sorted.
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
Fantastic service from start to finish, decided to switch after seeing such good reviews and also the speeds I could get, with having everything such data hungry and an 11 year old that streams everything day and night I took the plunge, on the day of the install, Adam arrived promptly and explained everything to me of what was involved and took the time to work out the best place for the router, the whole process from start to finish took around 3 hours and Adam left everything spotless, once installed Adam ran through test to show me the speeds I would be getting which worked out at 1.2 gig at the router and I was getting 900 +on my iPads and laptop, he suggested a Nokia mesh hub if I wanted better speeds out in the garden which I decided was a good idea, the hub was delivered the following day and was a breeze to install, I'm not getting upwards of 700 in the garden so can't complain with that, all in all a fantastic service which I personally cannot.fault
Date of experience: 21 August 2022
Reply from LightSpeed Broadband
HI Mike - thanks for your review! Glad you are enjoying life at LightSpeed!
Will make sure your comments are passed on to Adam.
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
Completely satisfied with Lightspeed so far.
Date of experience: 20 August 2022
Reply from LightSpeed Broadband
Hi Simon - Welcome to the fast crowd!
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
After 30 days of using the broadband, So far good experience.
The speed is consistent, even a bit higher that what is advertised, not like basic standard broadband connection (FTTC).
Engineer who connected the home was very professional and took all the safety seriously as new cables had to be run from the pole on the street to house. Only small negative is that he could of drilled the hole for the hub network cable at same level of electrical sockets, now looks a bit odd.
#Advice, If you are asked where you want the Hub, make sure you also show exactly where to drill and run the cable, obviously if possible.
Recently had good experience with customer service also, gave me detailed explanation when tried to understand the issue with the Nokia WiFi app.
Keep up with the great job guys, as you will grow bigger, I hope you keep the same high standards.
Date of experience: 20 August 2022
Reply from LightSpeed Broadband
Hi Norms - Welcome to the fast crowd! Thanks for taking the time to review your experience so far!
I will make sure your feedback is passed on!
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
Lightspeed staff are very helpful and pleasant to deal with. Sorted problem quickly and kept in touch throughout .
Date of experience: 20 August 2022
Reply from LightSpeed Broadband
Hi Michael - Thanks for your review!
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
A quick and painless setup. Very helpful and polite chap. Finally some real bandwidth in Blighty 👌
Date of experience: 19 August 2022
Reply from LightSpeed Broadband
Hi Paul - Thanks for leaving us a review. Glad you've enjoyed you're experience so far. Welcome to the fast crowd!
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
Was a bit dubious at the start. How could I go from 50mb bb, to 1g bb !! Turns out, easy actually. Lightspeed transition from BT was super simple. Their customer service is amazing. Helped with all my questions. No matter how many I asked 😉. Install was quick and professional. Had a few speed bumps along the way. But the lightspeed customer helpline was great. They fixed my issues the same day. My download speed hasn’t dropped below a 1000 mb at all. I mainly use internet for gaming, and 1g bb is perfect for this. Overall. Cannot recommend this company enough. A*.
Date of experience: 19 August 2022
Reply from LightSpeed Broadband
Hi Darryl - thanks for your review. So glad you are happy with your new speeds and the customer service you have received.
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
Fantastic service. Cannot fault them at anything. They came when they said on time. Fitted it within 2 hours. Were really helpful. I am getting the speed that was advertised which is great. Downloaded a whole movie in like 10 seconds.
Date of experience: 19 August 2022
Reply from LightSpeed Broadband
Hi Josh - thanks for taking the time to leave us a review. Glad to hear you are enjoying the speeds!
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find it in your online account.
See the review from 22nd July same experience. They fitted neighbours broadband and wire became stuck blocked a shared drive, hit an electric cable and then left in a mess the big hole. They didnt put the drive back as was and now there digging has collapsed and we are left with holes in the drive. AVOID
Date of experience: 18 August 2022
Reply from LightSpeed Broadband
Hi Matt – I'm really sorry to hear that things haven't gone quite to plan whilst connecting your neighbour.
Occasionally, we do encounter unexpected issues when connecting properties and always make sure these are rectified.
I know we have been in touch this morning confirming the works are being finished today and we have a call scheduled, for when you finish work, to make sure you are happy with the work that has been carried out.
Thanks to @LightspeedFibre, Lincolnshire is ahead of the curve. Really enjoying my fibre connection for downloading video content and updating games on my Switch, at the speed of light! 🤩
Date of experience: 15 August 2022
Reply from LightSpeed Broadband
Welcome to Life at LightSpeed Ricki!
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find your referral code in your online account.
What a breath of fresh air Lightspeed are! Fantastic product, customer service and problem solving. Slight problem with our duct to road cable access point being blocked but soon resolved and we were up and running when they said. Speeds are great and no dips in service, slight issue connecting printer to wifi but resolved straight away by techy Chris. thoroughly recommend.
Date of experience: 11 August 2022
Reply from LightSpeed Broadband
Hi Kenty,
Thanks so much for sharing this and we're so glad Chris was able to help you with getting your printer connected.
Don't forget you can share your referral code with your friends and family and you'll each get a month free - you can find your referral code in your online account.
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