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We recently needed help configuring the correct DNS values to authenticate and verify the 'Generic and Service addresses' for two Lightspeed websites, each hosted by a different provider with unique settings.
Mr. Bester provided assistance by clearly explaining every step, staying persistent with follow-ups, and patiently guiding us through the mistakes we made along the way.
All was up and running perfectly within just a few days.
Great support service.
JVBDigital.com / OPPOstore.nl
LOVE this POS system! We were with Quickbooks POS for 15 years, up until they closed it down. Then we tried Shopify, but it didn't work the best with our retail brick & mortar set up, since they are more online shopping based. We have been completely happy with every step in our Lightspeed journey, from the sales department answering our questions honestly about what their system could and could not do, to the onboarding of actually getting our existing info from the old system into Lightspeed, to the daily use of the system. Support has always been super prompt whether it's via a chat or phone call. Their support resources often answer my questions before I even need to contact them, but when I do need their help it has been amazing!! Truly can't say enough about this company, very happy we made the switch!! :) For reference we are a brick and mortar feed store with no online sales. We deal in cash, checks, credit cards and charge accounts. 90% of our sales take place in person in our store. If you have a similar set up I highly recommend using Lightspeed Retail X series.
If I could give less than 1 star, I would. This scam of a company is the utmost incompetent business I have ever experienced, with zero customer service skills or support and pathetic attempts at over-charging whenever they can. I've had to cancel credit cards and been lied to over and over again by sales reps (revolving door since they can't keep anyone on their teams) and I would avoid this POS company at all costs. Save the numerous headaches and go with Shopify or a brand that is reputable with service that actually exists.
Laura Saxe is absolutely the best Implementation Consultant ever! I started my business with a different POS system, which I will not name, but to put it simple - they did not deliver what they promised. Someone referred me to Lightspeed and I cannot say enough how impressed I was/am with the service Laura provided. She got me up and running quickly and was very thorough.
Lightspeed is the unified point of sale and payments platform powering the world's best businesses at ~165,000 locations worldwide.
LOVE this POS system! We were with Quickbooks POS for 15 years, up until they closed it down. Then we tried Shopify, but it didn't work the best with our retail brick & mortar set up, since they are more online shopping based. We have been completely happy with every step in our Lightspeed journey, from the sales department answering our questions honestly about what their system could and could not do, to the onboarding of actually getting our existing info from the old system into Lightspeed, to the daily use of the system. Support has always been super prompt whether it's via a chat or phone call. Their support resources often answer my questions before I even need to contact them, but when I do need their help it has been amazing!! Truly can't say enough about this company, very happy we made the switch!! :) For reference we are a brick and mortar feed store with no online sales. We deal in cash, checks, credit cards and charge accounts. 90% of our sales take place in person in our store. If you have a similar set up I highly recommend using Lightspeed Retail X series.
Date of experience: 28 January 2025
We recently needed help configuring the correct DNS values to authenticate and verify the 'Generic and Service addresses' for two Lightspeed websites, each hosted by a different provider with unique settings.
Mr. Bester provided assistance by clearly explaining every step, staying persistent with follow-ups, and patiently guiding us through the mistakes we made along the way.
All was up and running perfectly within just a few days.
Great support service.
JVBDigital.com / OPPOstore.nl
Date of experience: 28 January 2025
Laura is very helpful and a good listener
Date of experience: 23 January 2025
Reply from Lightspeed HQ
We're glad to hear that our staff was helpful and attentive to your needs!
Best regards,
The Lightspeed Team
Reply from Lightspeed HQ
Nicole, thanks for sharing your positive experience!
All the best,
The Lightspeed Team
Jeremy has been a great help to get my business up and running with the software and system ready to conduct payments followed by the 1 on 1 training sessions.
Date of experience: 23 January 2025
Reply from Lightspeed HQ
Ehab, we're thrilled to hear that our staff has been instrumental in helping you get your business up and running.
Best,
The Lightspeed Team
Date of experience: 15 January 2025
Reply from Lightspeed HQ
Hi Charles,
Thank you for letting us know about the challenges you’re facing with Lightspeed. We sincerely apologize for the difficulty you’ve experienced in reaching someone to assist you. We understand how important it is to address your concerns promptly, and a team member will connect with you soon to provide support.
We appreciate your understanding as we work to improve and resolve this for you.
Warm regards,
The Lightspeed Team
Quick, courteous and informative responses.
Date of experience: 16 January 2025
Reply from Lightspeed HQ
Liz, we appreciate your kind words and are glad you found our responses helpful.
All the best,
The Lightspeed Team
Laura Saxe is absolutely the best Implementation Consultant ever! I started my business with a different POS system, which I will not name, but to put it simple - they did not deliver what they promised. Someone referred me to Lightspeed and I cannot say enough how impressed I was/am with the service Laura provided. She got me up and running quickly and was very thorough.
Date of experience: 07 January 2025
Reply from Lightspeed HQ
Thank you for taking the time to share your positive experience. We are thrilled to hear about your satisfaction with Laura's service and appreciate you highlighting her expertise and dedication. We are committed to providing exceptional support to our customers.
All the best,
The Lightspeed Team
I recently had the pleasure of working with Jeremy Friedman from Lightspeed Company, and I wanted to take a moment to express my appreciation for his exceptional service.
From our initial consultation to the final execution of our project, Jeremy was professional, responsive, and highly knowledgeable. He took the time to understand our needs and provided tailored solutions that exceeded our expectations. His attention to detail and commitment to delivering high-quality work truly stood out.
Throughout the process, Jeremy was always available to answer our questions and address any concerns we had. His ability to communicate clearly and effectively made the collaboration seamless.
I highly recommend lightspeed and Jeremy Friedman to anyone seeking reliable and outstanding service. He genuinely cares about his clients and goes above and beyond to ensure their satisfaction. Thank you, Jeremy, for your hard work and dedication!
Best regards,
Jose Alvarado
President
RZA Janitorial Supplies LLC
Date of experience: 21 January 2025
Reply from Lightspeed HQ
Jose, thanks for the kind words! It's wonderful to know that he went above and beyond to meet your needs and ensure your project's success. We are committed to providing exceptional service, and your feedback reinforces our dedication to exceeding customer expectations.
The Lightspeed Team
Reply from Lightspeed HQ
We are so glad to hear you had a positive experience. We appreciate your positive feedback about our service and team.
The Lightspeed Team
If I could give less than 1 star, I would. This scam of a company is the utmost incompetent business I have ever experienced, with zero customer service skills or support and pathetic attempts at over-charging whenever they can. I've had to cancel credit cards and been lied to over and over again by sales reps (revolving door since they can't keep anyone on their teams) and I would avoid this POS company at all costs. Save the numerous headaches and go with Shopify or a brand that is reputable with service that actually exists.
Date of experience: 22 January 2025
Reply from Lightspeed HQ
Hi,
We sincerely apologize for your recent experience with Lightspeed. Providing a product and service that meets our customers' expectations is our top priority, and it’s clear we’ve fallen short in this instance. Your feedback is extremely important to us, and we would like to learn more about your specific concerns to address them directly.
We regret to inform you that we are currently unable to locate your account in our records. To help us assist you more effectively, we kindly ask that you contact your Account Manager for further assistance. Alternatively, if immediate support is needed, our Support Team is available to help resolve any issues you may be facing.
We truly value your input and are committed to improving your experience with Lightspeed.
Thank you,
The Lightspeed Team
Whatever issues we may have encountered have been dealt with quickly. Any questions are quickly answered with information or directed to relevant resources. When questions or concerns arose, meetings were promptly scheduled to address them collaboratively and determine feasible solutions.
With the integration into QuickBooks and the exceptional level of support we're receiving, we feel confident as we move forward in our startup, Raef On Design & Print.
Date of experience: 22 January 2025
Reply from Lightspeed HQ
Leonardo, we are so happy to hear that you are satisfied with the level of support you have received and we are glad that our efforts have been beneficial to your startup. We wish you continued success!
Best,
The Lightspeed Team
I have been working with Jeremy Friedman for a couple months, and he's exceeded my expectations, very knowledgeable, easy to work with, and pleasant. I look forward to continue to work with him on our project
Date of experience: 20 January 2025
Reply from Lightspeed HQ
Denise, we appreciate your kind words about Jeremy. We're thrilled to hear that he's exceeding your expectations and providing a positive experience. We're glad you're looking forward to continuing to work with him on your project.
The Lightspeed Team
Hello,
My company is enjoying have well this system works with us on a day-to-day basis. It's very easy to navigate.
What I can say I've been having problems with the website itself I have too continuously refresh the page.
Date of experience: 22 January 2025
Reply from Lightspeed HQ
Cathy, we appreciate your feedback and are glad to hear that our system is working well for your company. We understand your concerns with the website refresh. We encourage that you please reach out to our Support Team so that they can investigate this further!
All the best,
The Lightspeed Team
I was able to get quick, straightforward assistance identifying the best and most cost effective solution for my seasonal outlet needs.
Date of experience: 04 November 2024
Reply from Lightspeed HQ
Cindy, we're glad to hear that you found our assistance helpful and cost-effective! We strive to provide our customers with the best possible solutions for their needs.
All the best,
The Lightspeed Team
Had amazing service from Laura Saxe, she was very helpful and friendly when helping us setting up lightspeed in our store Goldcoast Fashions!
Date of experience: 21 January 2025
Reply from Lightspeed HQ
We're so happy to hear about your positive experience with Laura. We're proud of our team and appreciate you taking the time to share your feedback.
Best,
The Lightspeed Team
Our rep, Josh, is great and very helpful! We had an issue arise that was very important to us, and Lightspeed took care of that right away! This POS system is very user friendly and easy to navigate.
Date of experience: 20 January 2025
Reply from Lightspeed HQ
We appreciate your feedback and we are glad to hear you had a positive experience with Josh. We understand your frustration regarding the credit card processing requirement. We strive to provide our customers with the best possible solutions, and we value your input as we continue to evolve our services.
Best,
The Lightspeed Team
we switched from clover and the options are endless with lots of varables that clover did not offer
Date of experience: 21 January 2025
Reply from Lightspeed HQ
We appreciate your feedback and are glad to hear you're finding our platform more versatile and better suited for your business needs!
All the best,
The Lightspeed Team
Working with Laura was wonderful. She explained everything in detail, but still well enough to where it wasn't overwhelming. She took her time, was thorough, and made the training experience simple.
Thank you Laura!
Date of experience: 16 January 2025
Reply from Lightspeed HQ
It's wonderful to know we were able to make the training process clear and enjoyable for you! We appreciate your kind words!
The Lightspeed Team
Laura was very helpful and attentive to our needs making sure any issues we had were solved promptly and smoothly.
Date of experience: 20 January 2025
Reply from Lightspeed HQ
We are thrilled to hear about your positive experience. We appreciate your kind words about Laura's dedication to providing excellent service.
Best,
The Lightspeed Team
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