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I have just assisted my long-time Lightspeed client in starting to use Lightspeed payments.
This site has three outlets.
William Lee Spencer Villaluz from Lightspeed was a very knowledgeable and responsive assistant. William assisted and made the process, in a hectic business extremely seamless.
We changed our POS system To EPOS NOW , because the company Lightspeed will deduct 1.5% from all your takings ( including cash) if you don't switch to their designated merchant. They have rehired the previous CEO, who is steering the company in a terribly aggressive and bullying direction. By the way .... Epos Now is proven to be a much easier to use system with all the features , and it is cheaper .........My advise is do not trade with the company Lightspeed .
Shobosho has been using lightspeed for a few months now. Nathan made the whole set up process so easy, the team was really helpful finding ways to set up the system how we would best like. Floor team working more efficiently than ever and everyone really enjoying the super user friendly interface. Thanks Nathan & the Lightspeed team!
Our current transition over to Lightspeed has been nothing short of exceptional.
Adam Kavangh is an absolute wizard and he has made everything so smooth, transparent and easy for us through the entire process. Adam has gone above and beyond and we are thankful for his service, support and skills. We couldn’t have done this transition without his expertise :)
Lightspeed is the unified point of sale and payments platform powering the world's best retail and hospitality businesses
1/17 Eveleigh St, 2008, Chippendale, Australia
I have just assisted my long-time Lightspeed client in starting to use Lightspeed payments.
This site has three outlets.
William Lee Spencer Villaluz from Lightspeed was a very knowledgeable and responsive assistant. William assisted and made the process, in a hectic business extremely seamless.
Date of experience: 14 January 2025
Reply from Lightspeed Australia
Hi,
Thank you for sharing your positive experience with Lightspeed! We’re thrilled to hear that William Lee Spencer Villaluz provided knowledgeable and responsive assistance, making the transition to Lightspeed Payments smooth for your business.
It’s always our goal to ensure our clients have a seamless and stress-free experience, especially in a busy environment like yours. We’ll be sure to share your kind words with William and the team—they’ll be delighted to know their efforts made a difference for you.
Thank you for choosing Lightspeed, and we look forward to continuing to support your business.
Best regards,
The Lightspeed Team
We changed our POS system To EPOS NOW , because the company Lightspeed will deduct 1.5% from all your takings ( including cash) if you don't switch to their designated merchant. They have rehired the previous CEO, who is steering the company in a terribly aggressive and bullying direction. By the way .... Epos Now is proven to be a much easier to use system with all the features , and it is cheaper .........My advise is do not trade with the company Lightspeed .
Date of experience: 27 December 2024
Reply from Lightspeed Australia
Hi Marion,
We sincerely apologize for any distress you've experienced regarding unified payments. Please know that it is never our intention to cause inconvenience. Our aim is to streamline your operations and provide efficient support for both POS and payments services, ultimately saving you valuable time and resources.
We understand that you have already been in contact with your Account Manager and our support team, and we appreciate your continued communication. If you wish to continue the discussion or have other questions, please don’t hesitate to reach out.
Thank you for bringing this to our attention, and we remain committed to supporting your business.
Best regards,
The Lightspeed Team
Shobosho has been using lightspeed for a few months now. Nathan made the whole set up process so easy, the team was really helpful finding ways to set up the system how we would best like. Floor team working more efficiently than ever and everyone really enjoying the super user friendly interface. Thanks Nathan & the Lightspeed team!
Date of experience: 02 October 2024
Reply from Lightspeed Australia
Thank you for sharing your experience! We're thrilled to hear how smoothly the setup process went and how the system has improved your team's efficiency. It's wonderful to know that you're enjoying the user-friendly interface. We'll be sure to pass your kind words along to Nathan and the rest of the Lightspeed team! We're here if you need anything else.
The Lightspeed Team!
If there was no start I would choose it. I have been waiting for a call from lightspeed since 2 weeks ago and no one communicated. You have a terrible service and why overdrawing from business if you can't service. I'll cancel your service as soon as I find another provider. So disappointing.
Date of experience: 27 November 2024
Reply from Lightspeed Australia
Hello,
Thank you for bringing this to our attention. We’re sorry to hear about your experience and truly regret any frustration this has caused. Unfortunately, based on the information provided, we’ve been unable to locate your account to address your concerns directly.
To resolve this matter promptly, we kindly ask that you reach out to your Account Manager or contact us at [insert contact information]. Our team is committed to ensuring your concerns are addressed as quickly as possible.
We sincerely apologize for the inconvenience and appreciate the opportunity to make things right.
Best,
The Lightspeed Team
Hello, my experience with LightSpeed K series for our restaurant POS is a mixed bag if I'm honest, and being my first time setting up an entire POS system with only remote assistance (vs an onsite tech) to assist is the main difference and the reason my rating dropped to a three rather than a 4.5.
I'm no stranger to POS systems (I am to internet talk however, particularly cloud-based words and talk of servers and links) so another person may not have encountered the difficulties we did not the time lost due to it.
The shining stars of this review however are the personnel I dealt with at Lightspeed. Not the sales team, I mean the support team, Adam, our on-boarding specialist and others, Sam I believe his name was and another female tech, Angel both of whom spent at least a day if not longer on video call trouble shooting our issues, past 5pm and not once did I feel i was a burden though it was extremely burdensome imo.
Adam, who must have many clients at the one time was so involved with how we were tracking, often keeping me on track, always checking in post a 'fix' I'd asked him to cook up for me, great listener! Great teacher!
I really want to give a higher rating, read this review with a pinch of salt because I also believe we were trying to do more with the system than it was designed to do, hence mixed feelings.
I still believe for most operations the system is an ideal choice, easy to use, easy to modify, useful updates all the time and as much as I dislike 'chat' support features, these guys do it well. Thank you to our most patient and thorough lightspeed support team
Date of experience: 20 October 2024
Reply from Lightspeed Australia
Hi Leah,
Thank you for sharing your detailed feedback about your experience with Lightspeed K Series for your restaurant POS. We’re glad to hear you appreciated the dedication and patience of our support team—it’s always our goal to provide exceptional assistance.
We’re sorry to learn about the challenges you faced during the setup process. Unfortunately, based on the information provided, we’re unable to locate your account to follow up directly.
To help us address your concerns and ensure everything is running smoothly, please reach out to your Account Manager or contact our support team at [insert contact information]. We’re here to support you and make your experience with our system as seamless as possible.
Thank you for your feedback and for giving us the opportunity to improve. We look forward to assisting you further.
The Lightspeed Team
Nathan helped us at Bootleg Brewery setup our Lightspeed system and was absolutely amazing. He was very patient with us as we had teething issues with our network.
Lightspeed is an awesome product, and I would highly recommend it has changed how we operate.
Cheers Renee
Date of experience: 26 September 2024
Reply from Lightspeed Australia
Hi Renee,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that Nathan was able to provide you with excellent support during the setup of your Lightspeed system. It's great to know that the system has made such a positive impact on your operations at Bootleg Brewery.
Your recommendation means a lot to us, and we'll be sure to share your appreciation with Nathan. If you ever need further assistance or have any questions, don't hesitate to reach out—we're always here to help!
The Lightspeed Team!
Reply from Lightspeed Australia
Thank you for your wonderful feedback! We're so glad to hear that Anne was able to assist you so effectively. If you need any further help, don't hesitate to reach out—we're here for you!
The Lightspeed Team!
I cannot recommend Adam enough as an onboarding manager! From start to finish, he went above and beyond to ensure our onboarding process with the POS system was seamless. He was incredibly responsive, answering countless texts—from early morning and through the day—just to make sure we were fully supported and confident at every step.
Adam’s attention to detail was remarkable. He proactively reminded us to complete key tasks before dead lines occurred, and we all know how great reminders are when opening a business from the ground up. This made all the difference in our smooth transition. No question was too small or too big—he handled my 101 questions (and then some!) with patience, professionalism, and a can-do attitude.
His commitment to our success truly stood out, and I’m so grateful for his support during such a critical time. If you’re lucky enough to have Adam as your onboarding manager, rest assured you’re in the best hands!
Date of experience: 28 November 2024
Reply from Lightspeed Australia
We are glad to hear about your positive experience with Adam! It is wonderful to know that he went above and beyond to ensure a smooth onboarding process for you. We appreciate your kind words and will be sure to share your feedback with him.
The Lightspeed Team
Reply from Lightspeed Australia
We're thrilled to hear that you had a positive experience with our team!
The Lightspeed team
Tom is always super helpful! You love to see it
Date of experience: 28 November 2024
Reply from Lightspeed Australia
We're delighted to hear that you had a positive experience with Tom. We appreciate you taking the time to share your feedback.
The Lightspeed Team
Exceptional service and knowledge of product and procedures
Date of experience: 20 November 2024
Reply from Lightspeed Australia
Thank you for your kind words! We're thrilled to hear that you’ve had such a positive experience with our service and product knowledge. If you ever need assistance moving forward, we're always here to help!
The Lightspeed Team!
LightSpeed was phenomenal to work with and made the transition from our old system really easy. Customer service is always really responsive and quick to solve any issues too. Back Office is the best for reporting too.
Date of experience: 01 August 2024
Reply from Lightspeed Australia
Thank you for sharing your experience with us! We're so glad to hear that the transition to Lightspeed was seamless and that our customer service team has been quick and responsive in addressing any issues. It's also great to know that the Back Office has been helpful for your reporting needs. Should you need any further assistance in the future, don't hesitate to reach out—we’re here to help!
The Lightspeed Team!
I've never had someone that looks after us quite like Adam. Also love his great banter!
Date of experience: 20 March 2024
Reply from Lightspeed Australia
Thank you for the great feedback! We're thrilled to hear that Adam has gone above and beyond in looking after you. It’s fantastic that his support has made such a positive impact. If you need any further assistance down the road, feel free to reach out—we’re always here to support you!
The Lightspeed Team!
Just switched to Lightspeed POS for my café, and it's been a total game-changer. The system is really easy to use, and it's been making everything—orders, inventory, you name it—way smoother. Shoutout to Samuel B. who helped set everything up. He was super helpful and made sure everything was just right.
Overall, I'm really happy with it. It’s definitely making life easier, and I’d definitely recommend it to other café owners!
Elizabeth
Date of experience: 27 October 2024
Reply from Lightspeed Australia
Thank you for your wonderful feedback! We’re so glad to hear that your experience with Lightspeed has been positive and that our support team made the transition seamless. It’s fantastic to know that the system is helping streamline your operations. If you need any further assistance, don’t hesitate to reach out—we’re always here to help!
The Lightspeed Team!
Working with Sam was an absolute pleasure. He was so helpful with all of our questions and completely thorough throughout the entire process. We love the system and have been able to streamline our operations.
Date of experience: 12 September 2024
Reply from Lightspeed Australia
Thank you so much for your wonderful feedback! We're so glad to hear that working with Sam was a great experience and that his support helped make the entire process smooth and thorough. It’s fantastic to know that Lightspeed has helped streamline your operations. If you need anything moving forward, please don’t hesitate to reach out—we’re always here to assist!
The Lightspeed Team!
As a small business owner, I wasn’t sure about switching to Lightspeed POS at first—it felt like a big commitment, and I wasn’t sure how easy it would be to get started. But honestly, I’m so glad I made the leap. The system has completely transformed the way we run things, saving us time and making everything so much smoother.
What really stood out, though, was the support I got during the setup process. Sam B. was an absolute gem—friendly, patient, and super knowledgeable. They walked me through everything step by step, answered all my (many) questions, and made what I thought would be a stressful process actually enjoyable.
Now that we’re up and running, I can’t imagine going back. Inventory is easier to manage, sales are seamless, and reporting is so much faster. If you’re considering Lightspeed, I’d say go for it—and if you get to work with Sam B., even better!
Date of experience: 15 November 2024
Reply from Lightspeed Australia
Thank you for sharing such a thoughtful review! We’re delighted to hear how Lightspeed has transformed your business operations and made things smoother and more efficient. Sam will be thrilled to know how much you appreciated their support and guidance during the setup process. If you ever need assistance in the future, don’t hesitate to reach out—we’re here to help every step of the way!
The Lightspeed Team!
Our footy club has used lightspeed for our canteen, raffle and fundraising - and it’s been a great decision! The system is easy to use with no training which means we can share the workload!
Sam B was so helpful and friendly, ensuring that we got everything we needed and the ongoing check ins have been great for quick solutions!
Highly recommend Lightspeed!!!
Date of experience: 04 November 2024
Reply from Lightspeed Australia
Thank you for sharing your experience! We're thrilled to hear how Lightspeed has made managing your canteen, raffles, and fundraising so much easier for your footy club. It’s great to know that Sam's support and ongoing check-ins have been so helpful. We’re proud to be a part of your success and appreciate the recommendation!
The Lightspeed Team!
I couldn’t be happier with our decision to switch to the Lightspeed POS system for our café! The transition has been seamless, and the system itself has been a game-changer for our operations. From the moment we started the setup process, Sam from Lightspeed was incredibly thorough and helpful. He walked us through every step, making sure we understood all the features and how to optimize them for our specific needs. His attention to detail and patient support made the entire process smooth and stress-free.
Since implementing Lightspeed, we've been able to streamline and automate so many aspects of our day-to-day operations, from order management to inventory tracking, saving us time and reducing errors. The system is intuitive, fast, and has allowed us to focus more on providing excellent service to our customers. It’s truly transformed the way we run our café, and we’re seeing a noticeable improvement in efficiency and customer satisfaction.
Highly recommend Lightspeed, and a big shoutout to Samuel Burchfield for being such a fantastic resource throughout the whole process!
Date of experience: 01 November 2024
Reply from Lightspeed Australia
Thank you so much for your detailed and positive feedback! We’re thrilled to hear that the transition to Lightspeed has been seamless and that it’s made such a positive impact on your café operations. Samuel will be delighted to hear your kind words, and we’re grateful for the opportunity to support you. If you ever need further assistance, we’re always here to help. Thanks for recommending Lightspeed!
The Lightspeed Team!
Had a great experience with Lightspeed lately getting my cafe up and running. Sam B was the best sales person I have ever experienced, so helpful and made the whole experience seamless. Highly recommend.
Date of experience: 01 November 2024
Reply from Lightspeed Australia
Thank you for sharing your experience! We're thrilled to hear that your journey with Lightspeed has been a success and that Sam provided such outstanding support throughout the process. It’s fantastic to know he made the setup for your café seamless and enjoyable. Your recommendation means a lot to us, and we’re grateful to have had the opportunity to assist you. If you need anything else, don’t hesitate to reach out!
Adam has been very helpful, anwsering questions on time to ensure a smooth transition.
Date of experience: 27 November 2024
Reply from Lightspeed Australia
Thank you for your feedback! We’re so glad to hear that Adam has been helpful in answering your questions and ensuring a smooth transition. Timely and efficient support is key to a successful onboarding experience, and we’re happy to know Adam has delivered on that. We truly appreciate your trust in Lightspeed, and if there’s anything else you need, feel free to reach out!
The Lightspeed Team!
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