Lightspeed HQ Reviews 2,089

I'm really liking the POS System, but my frustration stems from the Credit Card portion. You have two choices and both are extremely backed up and can not handle workload. You can not use local providers who can have you up and running. Make sure you give yourself weeks after purchase before you need to make sales.

Date of experience: 06 October 2015

Lightspeed Retail (Cloud) has a lot of potential when paired with the Web Store. It's frustrating when simple enhancements/fixes either never get addressed or take over a year to fix. For example: on the web store, showing the slashed regular price and a sale price isn't available. It's approaching 2 years and that simple feature is still not addressed. A reported bug took about 10 months to address and fix. So if you are looking at Lightspeed and don't see a feature, chances are it will be a long time before that feature will be added. I am seeing improvements in the company (i.e. performing upgrades after hours and not during the day; better communication; some enhancements (just not the ones I have been asking for!)). So in closing... I see gradual improvements and much potential with Lightspeed. So the company will eventually get there... you just need patience!

Date of experience: 23 September 2015

I can't speak about how it may be to use Lightspeed as your only back end and POS system. I chose and implemented Lightspeed because I was informed that it could sync inventories and work with Shopify (my website platform). Their API had not been functioning for months now and I've been unable to use the system I spent hundreds of hours implementing and a couple thousand dollars. They've done very little to help me and it's been the most frustrating experience I've ever had professionally. The problem is still not resolved and I'm beyond disappointed with their service and system ability.

Date of experience: 23 September 2015

I have been terribly disappointed with LightSpeed over the past 3 months. More outages, slow speeds and lost features than I care to remember. Let me name a few...

1. Down time for hours (500 errors) during peak sales periods causing loss of sales and disappointed customers.
2. Removal of features such as graphs of sales by hour/day/month and report showing oldest products in stock.
3. Complete deactivation of API causing frequently used features needed for business operation to be shut down.
4. Forced to move to new version even though features from previous version were not ready.
5. Ability to break down cases into items but must set reorder points on cases only. Can not (after years of service) set a reorder point on an item to trigger order of a new case.

These are just some of the issues that I have with LightSpeed. I am held hostage and remain with them because I would lose my 4.5 years of data if I jump ship. I was even offered 4 months of free service because of the downtime if I was to agree to a non-disclosure of the agreement. I agreed to the NDA only to see my credit card billed a week or so later. I have left messages for accounting and even a tech support member who "would stay on it until he saw the credit go through" and no response for more than a week. I consider the NDA broken by LightSpeed and therefore voided. Buyer beware!!

Date of experience: 23 September 2015

This company is committed to make you feel total comfort using the point of sale. When you call them it is always a pleasure for them to help you learn or find something in the system my. I highly recommend them based on the people and the product.

Date of experience: 22 September 2015

What set Lightspeed apart from other POS solutions was: 1) how fast they responded to our inquiries, setup demos and put us in touch with other customers; and 2) the many types of inventory. We absolutely had to have serial number and assembly. Box logic was icing on the cake. We are on a first name basis with the support team because we enjoy talking with them and want their opinions on process. They're also great at helping us figure out how to solve problems (that we made) and work around challenges (new processes that improved our business).

Date of experience: 22 September 2015

Weekly issues of some sort. Frequent, intermitent down-time without warning. Extremely week webstore. If you are selling crocheted blankets out of your house, it's great. If you are trying to run a multi-location, multi-channel, multi-million dollar retail business, it falls short.

Date of experience: 22 September 2015