Odoo Reviews 443

Odoo faces several ethical concerns:
1. They claim you can downgrade your plan, but account managers say it's not possible, and you cannot back up your website data.
2. Your database is only usable within Odoo systems. While you can download it, the extensive hours of data and information are not included, making it effectively useless for other systems.
3. They advertise as free, but if you miss a payment, they will suspend your account. Reactivating it requires retroactive payment. It’s misleading to call it free.
4. We signed up for the free Odoo app but, after uninstalling the trial, continued to be charged. They instructed us to stop using that database and to start a new account for the free app, complicating our data migration, which ultimately had to be done manually.

Date of experience: 09 December 2024

Closed my account online and continued to charge me, for the service.

Odoo promise the earth but the platform has very steep learning curve for a small independent business starting from scratch and not user friendly I would avoid.

Date of experience: 27 January 2025

Very poor customer service and fake promises. Not a free website, worse experience. Never make this mistake to make a website on Odoo

Date of experience: 20 January 2025

Thank you Myli for the very kind, professional and efficient support!

Date of experience: 21 January 2025

The experience with the software is mild but the support is very nice and helpfull

Date of experience: 22 January 2025

They claimed to give you a year for free but they lied nothing is actually free you pay 13.99 dollars upfront then they charge that every month there is nothing free super complicated to use!!!!

Date of experience: 15 November 2024

Loïc provided quick, precise and polite service.

Odoo’s verdict is still out for our company but we used SAP Business One for many years and we use NetSuite in my other company and Odoo so far is as good and in many ways better than those two.

The price, even though a bit funky, (we pay more than advertised for some obscure reason) is still close to zero when you compare it to NetSuite for example, that including integration, training with five users only, cost us close to $70,000/year!

Odoo includes manufacturing and bar code scanning modules, which is the way it should be.

But their competitors use third party, very expensive, and difficult to integrate providers.

I just wish that Odoo had even better integration with our MacBooks e.g, Calendar, Notes, Reminders, Mail, FaceTime.

All I can say is, for the cost, just try it yourself running in parallel with your current system. Overall we are very impressed.

Date of experience: 15 January 2025

I engaged with this company for my new webshop. They made me a good offer and promises at point of sale. It turned out that the salesperson had miss-sold me making pricing promises that seemingly was wrong. He was dismissed from the company but the company did not stick to the promises made to me prior to paying my fees. In the end, I was treated poorly and the product I wanted was compromised. Odoo are a sales organisation first and foremost and their product (in fairness) is just average. From my experience, I would recommend you look elsewhere for your solution

Date of experience: 01 August 2024

Video makes all the difference, service was fast and solution was effective, thank you!

Date of experience: 08 January 2025

Odoo is an amazing software, I would totally recommend to any company. I am an accountant and the possibilities are infinite, the pricing is also extraordinary.

Date of experience: 23 December 2024

Quick and constructive feedback, solution-oriented assistance

Date of experience: 16 December 2024

an ideal tool for my needs. A team of technicians who are always available when I have a question. Thank you

Date of experience: 27 December 2024

I am using Odoo as a single, private user - helping family to draw up probate accounts. I think the software is amazing.

The bank import is extremely helpful, as too the predefined accounts.

Thank you Odoo and I would recommend the product to single users , SME's and larger multi-site , multi-account companies to everybody.

Kind regards,
Jon

Date of experience: 25 December 2024

I deeply regret choosing Odoo as a solution for our business needs. From the very beginning, the experience has been nothing but frustrating and stressful. The system sold to us by Celine Sierra, the salesperson, has failed to meet expectations, and the promises made during the sales process were not delivered.

Over the past four months, we’ve made no progress despite multiple attempts to implement the system. Every step of the process has been riddled with issues, making it impossible even to complete a simple practice run. When we raised these concerns with Troy Whitford, the Business Systems Analyst assigned to our account, we received little to no constructive support, further compounding the problem.

Now, after investing a significant amount of time and money into a product that hasn’t performed as promised, Odoo refuses to issue a refund. This stance is not only unprofessional but also a complete disregard for customer satisfaction and ethical business practices.

I strongly urge anyone considering Odoo to think twice. The lack of accountability from their team and their unwillingness to honor basic principles of fairness and professionalism make it clear that they are not a trustworthy provider.

Avoid this company at all costs.

Date of experience: 19 December 2024

The tool is great : it does everything while being super cheap and customizable. Our company is really relying on it. More than that, they provide an amazing service in terms of cybersecurity, maintenance, upgrade, backups and support! The tool is so powerful it's not easy to handle it, but when it's done, it's magic!

Date of experience: 19 December 2024

Very useful support team, response time might be better

Date of experience: 17 December 2024

Absolutely useless support team who haven't listened to my issue, we have wasted our money and cannot recuperate it.

Based in Portugal, and when selling us the program, they ommited to say that the system wasn't setup to work with Portuguese tax system. Oh, if you want to set it up, just get the consultant package of 2000€. What a joke.

Been attempting to get a refund for an unused account for 6 months with no luck. Avoid at all costs!

Date of experience: 18 July 2024

I have been using ODOO for almost 8 years. The program is fantastic to my opinion; but their customer service in UAE (Dubai) is a horror story. I started my account with European center contact and was forced to move to Dubai account after a few years. Then dealing with them; became my nightmare. Do NOT trust or expect ANY service from ODOO Dubai branch and save yourself from frustration and waste of time and ....

Date of experience: 13 December 2024

They solve my problem. My old website was offline, they find it and put it online.

Date of experience: 11 December 2024

We had an issue with the POS App; they traced it and handled it proficiently.

Date of experience: 09 December 2024