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Love the discount on the holiday gift pack. I would like to be able to buy the 32 oz shampoo separate from the conditioner because as you probably know the conditioner lasts so much longer than the shampoo.
Still looking forward to the leave-in conditioning treatment. Hope it’s like the past “Shine” emulsion product.
It was super easy and I went into my favorite Planet Beauty to pick it up and then I ended up buying a couple products from the store.
Excellence in marketing and customer service. Pricing points help the everyday consumer (that might not be able) to purchase the newest technology in products. Thank you Planet Beauty, BLee
Great Selection, user-friendly website, fast delivery and prices can't be beat. I only wish I had discovered Planet Beauty sooner. : )
When Planet Beauty opened in sunny Newport Beach, California in 1992, we didn’t agree with the definition of a beauty retailer. Rows of little beauty counters crowded inside busy department stores surrounded by mazes of packed parking lots…mega-mall monotony. This was not our definition of beauty. So, we decided to create a curated beauty haven in convenient neighborhood locations. We provided professional beauty brands as well as trending products and innovative newcomers. We developed a structured educational program to ensure the best and the brightest beauty advisors in our stores. And we decided we were going to have our own definition of beauty. And for over 25 years, we’ve done just that. 37 locations and a successful website later, we deliver more than just the best in makeup, skincare, haircare, styling tools, bath and fragrance. We redefined what beauty means to us, and most importantly, to you.
3199 Red Hill Avenue, Suite A, 92626, Costa Mesa, United States
You won’t find better deals and faster shipping !!!
Date of experience: 07 January 2025
I still haven't received my package shipped on 12/18, nor have I received a replacement. The customer service department hasn't been helpful. It seems it's not a priority for them to address and rectify the situation.
Date of experience: 13 December 2024
Reply from Planet Beauty
Hello Dear Customer,
Thank you for your review, unfortunately, due to the holidays, the carriers were experiencing some delays, however i see that a member of our customer service team was helping you regarding this issue and reshipped you a new package and i see that the original order arrived as well and i see that a mnember of our customer service team has reached out to you. Please contact us at (949) 752-1885 or email us at info@planetbeauty.com, thank you.
Quick and easy and love that there was a 20% discount!
Date of experience: 06 January 2025
I was told if l put in my email, l would receive 20% off, l could not apply this?????
Date of experience: 06 January 2025
Easy to order. My daughter loves your product so had to try and buy for myself. Anxious to get quickly in the mail.
Date of experience: 04 January 2025
Date of experience: 05 January 2025
I did not like that I signed up for texts and emails to get a discount and then said it was not valid,
Date of experience: 05 January 2025
Itwas easy and quick AND I liked the sale prices.
Date of experience: 04 January 2025
Ordered a curling iron Dec 30. Its now Jan 3 and still no info on when it will be shipped.
Date of experience: 31 December 2024
So easy to find what I was looking for. Fast and easy checkout too!!!
Date of experience: 03 January 2025
I received the wrong product. I message the team and they requested I send in a picture of the items I received and I have not heard back. This has been ongoing for over 2 weeks. I am totally dissatisfied with the customer service.
Date of experience: 15 December 2024
Reply from Planet Beauty
We understand your frustration with receiving the wrong product and the lack of response from our team. We strive to provide excellent customer service and apologize for the inconvenience you've experienced. We're committed to resolving this issue as quickly as possible. We appreciate your patience as we work to address this matter.
Date of experience: 02 January 2025
It was easy to place my order. I liked that the coupon didn't exclude the brand I ordered.
Date of experience: 01 January 2025
This is my first time ordering from planet beauty. Site was user friendly. My items haven’t shipped yet so can’t provide any details.
Date of experience: 29 December 2024
Date of experience: 28 December 2024
My 20% off discount didn’t show up till long after I placed my order.
Date of experience: 29 December 2024
I had 3 coupons and each one told me that I couldn't use them with the items in my cart. Total RUBBISH! :( Give me a coupon that works already! Not impressed!!
Very disappointed.
Date of experience: 29 December 2024
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