Wonderfull support team, speaking french (as I'm located in France).
The issue was solved within less than 1h by productive mail exchanges. Special thanks to Nick P.
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an amazing service, it was written until 13 of january the replied could take a while but I have never seen anyone replying so fast...Thank you very much. Great service
I am very impressed by the quality of service and support provided by PlanetHoster. Their hosting services are reliable, fast, and perfectly suited to my website’s needs.
What stands out the most is their exceptional customer support. I recently contacted them regarding an issue with FTP access, and they responded quickly and efficiently, providing clear instructions and solutions. Their prompt response time and professionalism made the entire process smooth and stress-free.
I highly recommend PlanetHoster to anyone looking for a dependable hosting provider with excellent support. It's great to know that I can count on them whenever I need assistance!
Planethoster can BLOCK your account for no reason, when you reach out they say ; we don't know whats happening, its not Planethoster who blocked your account (like its someone else job) BUT you should send us your ID so we can unlock your account.
me asking them : ok if its not you, I can just reset my password and log in ?
Them : (No clear response, and apearently I can not reset my password) if you want access to your account send us your ID !!
I'm with planethoster since years, as you know its difficult to move from hosting to another, but its a necessity now.
Company details
About PlanetHoster
Written by the company
Offre The World - Trustpilot - Rabais de 25%
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- Code promo : Trustpilot-25
- The World Offer - Trustpilot - 25% Discount
- Get a 25% discount on your new PlanetHoster order - Promo Code: Trustpilot-25
Garantie | Warranty
Satisfait ou remboursé | Money-back guarantee
Satisfait ou remboursé
Après une commande d'hébergement web, vous pouvez bénéficier du service pendant 60 jours. Si vous n'êtes pas satisfait, il est possible de demander le remboursement. À noter que les noms de domaine ne sont pas remboursables. Par la suite, vous aurez le droit à un crédit au prorata pour les 180 premiers jours.
Money-back guarantee
After ordering web hosting, you can enjoy the service for 60 days. If you are not satisfied, it is possible to ask for a refund. Please note that domain names are not refundable. Thereafter, you will be entitled to a pro rata credit for the first 180 days.
Contact info
Wonderfull support team
Wonderfull support team, speaking french (as I'm located in France).
The issue was solved within less than 1h by productive mail exchanges. Special thanks to Nick P.
Date of experience: 24 January 2025
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Quick answer and very helpfull
Date of experience: 14 January 2025
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Very good customer service
Very good customer service. Team is kind, try their best to help and they answer very quickly to requests.
Date of experience: 11 January 2025
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
an amazing service
an amazing service, it was written until 13 of january the replied could take a while but I have never seen anyone replying so fast...Thank you very much. Great service
Date of experience: 10 January 2025
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Exceptional Hosting Service with Outstanding Customer Support!
I am very impressed by the quality of service and support provided by PlanetHoster. Their hosting services are reliable, fast, and perfectly suited to my website’s needs.
What stands out the most is their exceptional customer support. I recently contacted them regarding an issue with FTP access, and they responded quickly and efficiently, providing clear instructions and solutions. Their prompt response time and professionalism made the entire process smooth and stress-free.
I highly recommend PlanetHoster to anyone looking for a dependable hosting provider with excellent support. It's great to know that I can count on them whenever I need assistance!
Date of experience: 09 January 2025
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
very pleased with them for many years.
very pleased with them for many years.
I love their support in Fr and Engl.
Date of experience: 03 January 2025
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Planethoster can BLOCK your account…
Planethoster can BLOCK your account for no reason, when you reach out they say ; we don't know whats happening, its not Planethoster who blocked your account (like its someone else job) BUT you should send us your ID so we can unlock your account.
me asking them : ok if its not you, I can just reset my password and log in ?
Them : (No clear response, and apearently I can not reset my password) if you want access to your account send us your ID !!
I'm with planethoster since years, as you know its difficult to move from hosting to another, but its a necessity now.
Date of experience: 26 December 2024
Reply from PlanetHoster
Hello,
We are sorry to learn that your experience with our services has not met your expectations.
In order to respond accurately to your feedback, it would be helpful for us to have a reference ticket number.
It is possible that the blockage is due to an access restriction or a security breach.
For security reasons, we request two forms of identification to restore access to a customer account.
We have chosen to focus on your security and reputation, which is why, compared to the competition, PlanetHoster offers significantly higher security levels.
Our technical support is available 24/7. If you are having difficulty contacting us, you can open a ticket from your PlanetHoster customer area, under the "My Support" tab.
Feel free to direct your request to our service quality department for a review of your inquiries if you find the handling insufficient.
Best regards,
The PlanetHoster Team
Quick to solve (rare) incidents
Date of experience: 12 December 2024
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Very Good and amazing services !
Date of experience: 07 December 2024
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Wow. Simple and quick to respond
Wow.. so simple to use compared to Hostinger .. and the answers to our questions are almost as fast as if we were on the phone
Date of experience: 06 December 2024
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
I've always been pleased with the speed…
I've always been pleased with the speed with which they've been able to help us. I strongly recommend this hosting company.
Date of experience: 20 November 2024
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
5 stars
Fast, concise and efficient
Great fast and reliable service and support
Date of experience: 16 November 2024
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
It’s a pleasure to know that our customers are satisfied.
Stay updated on our latest offers by visiting our website at https://www.planethoster.com/en/ and follow us on Twitter https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Redirected
Quickly sorted my website. 100% Recommended!
My website broke and kept giving error messages. Brendan M sorted it out in less than 5 min. Prompt response and highly knowledgeable.
Date of experience: 10 November 2024
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Very Professional !!
Date of experience: 05 November 2024
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
excellent support and fast
Date of experience: 27 October 2024
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Redirected
Great support
Great support - fast and responsive even over a weekend.
Date of experience: 12 October 2024
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
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