Poster Store Reviews 7,454

•
TrustScore 4 out of 5

3.8

Poster Store


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Rated 5 out of 5 stars

The prints are of nice quality and look better than the online pictures. My only complaint is the ‘sale ending in xyz hours’ with the countdown so it pressures you into deciding quickly to get the discount. One hour left when I purchased, next day the sale was there again! So a little misleading!

Rated 5 out of 5 stars

Brilliant!
I am overjoyed with my canvas, I purchased it a few times before from another seller and felt the background colour wasn't quite right and didn't match the description properly so I saw
it here and thought I'll give it one last try and I'm so happy that I did!
It's perfect, just what I was looking for and the colours black, white and grey are finally as I thought they should be instead of a hint of pink as in previous purchases.
Quality is also great.
So happy 😊

Rated 5 out of 5 stars

As usual excellent quality poster print arrived well packed, in good condition and on time. I am very pleased with it

Rated 1 out of 5 stars

I placed the order on the 30th of December. The delivery is 3-6 working days. I've sent 2 emails asking on its whereabouts with no reply or acknowledgement beyond an automated email. as its been 9 working days. The tracking doesn't give any detail and implies it hasn't left the factory


Company details

  1. Poster Store
  2. Artist
  3. Decoration and Interior Design Store
  4. Picture Frame Shop
  5. Wood Frame Supplier

Written by the company

Do you have questions about the order, payment, shipping times or general questions about Poster Store? Send an email to info@posterstore.co.uk and receive an answer within 24 hours. (Mon-Fri 9:00 -17:00).

Poster Store

Written by the company

Premium quality
Our collection is filled with trendy and beautiful posters and frames of premium quality. We always strive after the highest quality products, fastest deliveries and the best Customer Service for all our customers.
Free shipping
Free shipping for orders over £49
Fast deliveries
We ship within 3-6 business days to the UK. (Deviations may occur due to heavy loads or delays by the shipping company).
Inspirational Gallery Walls
Get inspired by the most beautiful gallery walls right here at Poster Store.

Contact info


Rated 3 out of 5 stars
Verified

Frame arrived damaged so I emailed them…

Lovely frame arrived, but was damaged so I emailed them to request a new frame be sent out. After a bit of a wait they have now confirmed that a new frame will be sent out....Thank you!

Date of experience: 31 December 2024

Poster Store logo

Reply from Poster Store

Dear Customer,
Thank you for taking the time to leave a review, and we’re truly sorry for the delay in responding to your request. We completely understand how frustrating it must have been to wait for assistance, especially after receiving a damaged frame.
We have since reached out to you regarding your replacement frame, and we’re committed to resolving this for you as quickly as possible. Please know that this is not the standard of service we strive for, and we appreciate your patience and understanding.
If you have any further questions or concerns, please don’t hesitate to reply to our email or contact us directly.
\-Team Poster Store

Rated 1 out of 5 stars
Verified

Nobody answers

I placed the order on the 30th of December. The delivery is 3-6 working days. I've sent 2 emails asking on its whereabouts with no reply or acknowledgement beyond an automated email. as its been 9 working days. The tracking doesn't give any detail and implies it hasn't left the factory

Date of experience: 30 December 2024

Poster Store logo

Reply from Poster Store

Dear David,
Thank you for sharing your feedback with us. We deeply regret the delay you’ve experienced and the lack of timely communication regarding your order.
We understand how frustrating it must be not to have received your order within the expected timeframe. While we aim to provide clear tracking updates and prompt responses, it’s clear that we fell short in this case, and we sincerely apologize.
one of our customer service agents will be in contact with you to further assist you.
Thank you for your patience and understanding, and we look forward to making this right.
\-Team Poster Store

Rated 1 out of 5 stars
Verified

Greatly disappointed

Greatly disappointed. I have bought from this company before and experienced excellent service delivery and high quality products. This time was far from that. The posters took over 20 days to arrive. As a precaution of the company choosing Evri as their delivery company, I decided to get the posters delivered to one of their parcel shops. Sadly when it was finally time to pick up the posters, I found damaged poor quality posters wrapped in paper which had then put in a box which had subsequently been crushed rendering the posters absolutely useless. I have notified the company and still have not heard anything back. Such a shame.

Date of experience: 20 December 2024

Poster Store logo

Reply from Poster Store

Hi Julia,

We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.

Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.

Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Team Poster Store

Rated 1 out of 5 stars
Verified

Ordered a poster which arrived damaged

Ordered a poster which arrived damaged. I have emailed the company twice but not had a response with how to get a refund / return the item. Poor customer service

Date of experience: 28 December 2024

Poster Store logo

Reply from Poster Store

Hi Lindsay,

We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.

Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.

Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

The Poster Store

Rated 5 out of 5 stars
Verified

Quality Prints

The prints are of nice quality and look better than the online pictures. My only complaint is the ‘sale ending in xyz hours’ with the countdown so it pressures you into deciding quickly to get the discount. One hour left when I purchased, next day the sale was there again! So a little misleading!

Date of experience: 29 December 2024

Rated 5 out of 5 stars
Verified

Perfect!

Brilliant!
I am overjoyed with my canvas, I purchased it a few times before from another seller and felt the background colour wasn't quite right and didn't match the description properly so I saw it here and thought I'll give it one last try and I'm so happy that I did!
It's perfect, just what I was looking for and the colours black, white and grey are finally as I thought they should be instead of a hint of pink as in previous purchases.
Quality is also great.
So happy 😊

Date of experience: 28 December 2024

Rated 1 out of 5 stars
Verified

Parcel did not arrive

Parcel did not arrive
Waited 2 weeks and no email to tell me about any changes

Date of experience: 17 December 2024

Poster Store logo

Reply from Poster Store

Hi Conor,

We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.

Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.

Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.

Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.

DESENIO

Rated 4 out of 5 stars
Verified

Late but worth it

Poster arrived very late - it missed Christmas and New Year altogether - but was in good condition and of the quality expected. Arguably worth waiting for, despite the Christmas morning disappointment.

Date of experience: 19 December 2024

Rated 1 out of 5 stars

Poor quality

This was a first time order of a black and white print off this website (50x70) and I was very disappointed with the quality. It looked like something I could have printed off at home on normal printer paper. The image wasn’t laminated/poster quality which was very disappointing as it was a gift for someone. I will not be ordering from this site ever again or recommending to anyone.

Date of experience: 03 January 2025

Poster Store logo

Reply from Poster Store

Hi Ros,

We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.

If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.

Thank you for bringing this to our attention, and we look forward to assisting you further.

POSTER STORE

Rated 1 out of 5 stars
Verified

I haven’t received my order

Date of experience: 22 December 2024

Poster Store logo

Reply from Poster Store

Hi Jennifer,

We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.

Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.

Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.

Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.

Team Poster Store

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