3.9
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Irritating gouge out of the plastic pane in my frame on arrival. Discovered when pealing off the cover. It is on the back side, so it must have existed before shipping.
Additionally, the contact form on their website is broken, so I wasted more of my time unable to submit the complaint. Surprisingly the process of buying the item was much smoother..
Really nice posters at good price. Delivery was good and no complaints regarding service.
I recently ordered four posters from The Poster Store, and I couldn’t be happier with my purchase! The posters arrived in perfect condition, and the quality is fantastic - crisp prints on high-quality paper. One item, a tape I had ordered, was missing from the package, but their customer service handled it promptly and issued a refund without any hassle. Their prices are very competitive compared to other stores selling the same designs, making them a great choice for art lovers. I will definitely be ordering from them again! Highly recommend! 😊
Quality of print not great
Odd sizes so don’t fit standard frames
I’m glad I got these at a reduced cost, although still expensive for what they are, as I would have been even more disappointed than I was at a reduced cost.
Do you have questions about the order, payment, shipping times or general questions about Poster Store? Send an email to info@posterstore.co.uk and receive an answer within 24 hours. (Mon-Fri 9:00 -17:00).
Written by the company
3.9
8K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
Excellent communication,well packaged and fast delivery
Date of experience: 01 February 2025
Prompt delivery. Well packed. Good quality paper. Just what I wanted.
Date of experience: 31 January 2025
Be wary when ordering from the poster store. I placed an order for a poster measuring 50x70 inches, but the photo quality is poor. It’s blurry and clearly not of the expected standard. Despite my request for a resolution, they have refused to take any action. Consequently, I have no choice but to return the poster for £9.90, which I find to be an exorbitant price. No thank you
Date of experience: 27 October 2024
Reply from Poster Store
Hi Cat,
We understand that returning items can be a concern for our customers, and we strive to make our return process as clear and transparent as possible.
To facilitate a smooth return experience, we provide detailed information regarding our return policies, including any potential fees such as return fees, non-compliance fees, and customs charges. We encourage you to visit our website's "Returns" section and our Terms and Conditions for guidance on the return process and associated costs.
Transparency is key to maintaining a positive relationship with our customers, and we want you to have all the information needed before making a purchase. If you have any questions or need clarification regarding our return process, please reach out to our Customer Service team. We are here to assist you and ensure you have a positive shopping experience.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our services for all customers.
Team Poster Store
A good choice of posters and frames in different sizes, delivered quickly, easy to frame if choosing to do so and lightweight to hang.
Date of experience: 31 January 2025
Item as shown. Good service. Notifications kept me informed as to its delivery.
Date of experience: 23 January 2025
Worst customer service and low quality
Date of experience: 29 January 2025
Reply from Poster Store
Dear Customer,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
\-DESENIO
I received only half of the order, when query they asked to check the package as if we were cheating, it’s been two week before I can receive the confirmation that they are sending the missing items. Still no apology for the mistake from their side.
Date of experience: 28 January 2025
Reply from Poster Store
Hi ,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are so sorry that you did not receive all the products from your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
POSTER STORE
Delivery on time, prints good quality absolutely loved them
Date of experience: 20 January 2025
I have been informed by the company that there is a delay with the courier. Im impressed at the speed that the company replied to me, so i know now whats going on and im a very happy bunny. Thank you poster store and i hope its going to be a pleasure doing business with you and will definately shop again, you have some great posters and the choice is amazing.
Date of experience: 27 January 2025
Reply from Poster Store
Hi Christine,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. One of our customer service agent will contact you as soon is possible
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
POSTER STORE
The items never arrived. When contacting they were no help at all and just told me to be patient it's been almost 3 weeks now
Date of experience: 27 January 2025
Reply from Poster Store
Hi,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
POSTER STORE
No delivery!!
You have mixed replies. Either saying it’s still waiting to be delivered or it’s at the pick up point! Now you say you have no contact details! I am not putting contact details on an open forum! I have emailed you direct and yet it still hasn’t helped!! I want a refund please!
Date of experience: 24 January 2025
Reply from Poster Store
Hi Customer,
We’re really sorry for any trouble you’ve faced and want to thank you for your understanding during this time.
The details you provide in your order reviews are super helpful for us to connect with you and find the best solutions quickly. If you can, please feel free to update your comment. However, if you prefer not to share that information, we totally understand, and one of our friendly customer service agents will be happy to assist you as soon as they can!
We apologize that our Customer Service team is currently experiencing a higher volume of inquiries, which means it may take a bit longer for us to get back to you. Rest assured, we’re doing our best to respond as quickly as possible.
If there’s anything else we can do for you, please don’t hesitate to reach out.
POSTER STORE
Great poster really pleased we'll packed delivery would recommend will definitely order again,thank you
Date of experience: 26 January 2025
Fantastic quality and fast delivery as always
Date of experience: 26 January 2025
Perfect, great quality prints, all beautiful and delivered quickly and safely. Will return for more.
Date of experience: 26 January 2025
The poster was of very poor quality, the design was dark and they sent tge wrong size
Date of experience: 25 January 2025
Reply from Poster Store
Hi Kim,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
POSTER STORE
Not the first time I’ve bought from them
Love the prints always well packaged
Could be a little quicker but they are coming from Europe
Always happy
Date of experience: 21 January 2025
The greatest difficulty was choosing what I wanted, after that placing the order was very straightforward.
A great choice of both posters and frames so it took a bit of time to decide but I'm happy with my choices and look forward to receiving them.
Thanks.
Date of experience: 04 February 2025
it came broken and have awful customer service so didn't receive a new one
Date of experience: 20 January 2025
Reply from Poster Store
Hi Chloe,
We're sorry to hear your frames arrived damaged. While we carefully choose our packaging to ensure safe delivery, occasional damage can still occur during transit. We apologize for any inconvenience this has caused and appreciate your understanding.
Our Customer Service team will contact you soon to resolve this issue. We value your input and are committed to finding a solution that restores your confidence in our products.
Thank you for your patience. We look forward to assisting you and ensuring your satisfaction.
Team Poster Store
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