I opened my account on 11/11/24, I got interest paid on 30/11/24, but it didn't show that until well into December. It's now 2/1/25, and no sign of any interest paid for the month of December, I'm confused as to when to expect it.
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Raisin are are a fantastic savings platform offering good rates of interest on many savings products. The only point of improvement i would like is when crediting interest into ones transaction account there needs to be a way of knowing which savings investment it came from. This would save phone calls each time interest is credited from savings etc.......implement that and def 5 star.....
A great platform. I have multiple one-year savings accounts with them. Allows me to get literally the market-leading rate and to benefit from FSCS protection. There are service providers that offer products claiming to do the shopping around for you and handle the admin, but Raisin make it so easy, I can only imagine these competitors have lost all their busines!
Very efficient and easy to use.
Company details
Written by the company
Raisin.co.uk is the UK marketplace for Raisin, which serves over 220,000 savings customers across Europe. Today, Raisin UK has one aim; to help UK customers save time and make money through our savings marketplace. We provide UK savers with an easy way to apply for and manage savings products from a variety of partner banks which are guaranteed by the Financial Services Compensation Scheme (FSCS) for our UK banks or the European country equivalent for our European banks, through the European Deposit Guarantee Scheme (DGS).
Contact info
Raisin UK, Cobden House, 12-16 Mosley Street, M23AQ, Manchester, United Kingdom
- 01613882399
- service@raisin.co.uk
- raisin.co.uk
All well until I wanted my money back.
All well until I wanted my money back.
I know it is a cliche, but the problems with this bank (if it is even a proper bank) started when I tried to get my money back out, after a 2 year savings bond expired.
First of all, I phoned them for instructions on how to withdraw my money. There was a "withdraw" button on their website, but something about this gave me pause as it was linked to an IBAN number that I didn't recognise, and after getting the representative to confirm the bank details that I would be withdrawing to, realised that this was NOT my current account, of which I only have one, and that they had on record a completely bogus account as my "nominated account".
Had I just opted for "withdraw" without querying this, all my money would have gone to a fraudster.
They then talked me through how to change the nominated account details, which I duly did.
Tried to log back in a couple of days later to finally access my money, and found that my account has been disappeared - login email and password no longer work and repeated requests for a password reset (even though I have clearly not forgotten my password) have received no response.
I have been frantically trying to contact them but cannot get through to anyone.
Would caution other savers against using this organisation. At best they are grossly negligent with your money, worst case something more sinister is going on that people can't get their money back.
Date of experience: 10 January 2025
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Invited
Very Easy to Useefficient and easy to use.
Very efficient and easy to use.
Date of experience: 10 January 2025
Reply from Raisin UK
Dear Peter,
Thank you for taking the time to leave a 5-star rating for us. Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £50!
Find more via our FAQs or follow the link below:
https://www.raisin.co.uk/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
Invited
Simple system and good rates available
Simple system and good rates available
Date of experience: 09 January 2025
Reply from Raisin UK
Dear Bishop,
Thank you for leaving us a 5-star review! We are so pleased to hear that you are happy with our interest rates and that you found Raisin UK easy to use.
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
Did you know that you can also subscribe to our mailing list to hear about our top rates as soon as they land?
You can sign-up at the bottom of the 'Contact Us' page.
If you need assistance, please don't hesitate to contact us at 0161 388 2399, via email at service@raisin.co.uk or by exploring our FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Invited
Simple and efficient to use
Date of experience: 09 January 2025
Reply from Raisin UK
Dear Ray,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £50!
Find more via our FAQs or follow the link below:
https://www.raisin.co.uk/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
Invited
Reply from Raisin UK
Dear LP,
Thank you for your kind words! We're thrilled to hear you've had a positive experience with our app and service. We appreciate your continued support and look forward to serving you in the future.
Did you know that you can also subscribe to our mailing list to hear about our top rates as soon as they land?
You can sign-up at the bottom of the 'Contact Us' page.
If you need assistance, please don't hesitate to contact us at 0161 388 2399, via email at service@raisin.co.uk or by exploring our FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Invited
Reply from Raisin UK
Dear Simon,
Thank you for taking the time to leave a 5-star rating for us. Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £50!
Find more via our FAQs or follow the link below:
https://www.raisin.co.uk/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
Invited
Ease of use to review
Date of experience: 08 January 2025
Reply from Raisin UK
Dear Len,
We appreciate your feedback!
We're always so pleased to hear when a customer is enjoying using Raisin UK!
Please let us know if you require any assistance as we are more than happy to help.
Kind regards,
Raisin UK Customer Services Team
Invited
Reply from Raisin UK
Dear Jeff,
Thank you for taking the time to leave a 5-star rating for us. Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £50!
Find more via our FAQs or follow the link below:
https://www.raisin.co.uk/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
Invited
Simple to set up
Simple to set up. Very quick to open and finalise my account.
Date of experience: 07 January 2025
Reply from Raisin UK
Dear Nick,
Thank you for sharing your experience with us. We appreciate it when customers share their experiences.
We are committed to providing excellent services to our customers.
Did you know that you can also subscribe to our mailing list to hear about our top rates and offers as soon as they land?
You can sign-up using this link: https://www.raisin.co.uk/subscription-form-newsletter/
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Recently opened two accounts = Poor experience to date.
Recently opened two accounts with deposits of £110K. No Interest shown on these accounts end of month.
Their robot chat (which is very poorly designed) finally provided the information requested after numerous attempts, to establish that It can take up to ten working days before interest is visible on held accounts. This is not made clear when opening accounts. Incidentally funds transferred to Raisin are delayed by two working days or more before funds are transferred and received in the selected accounts (so interest is lost for the delayed period).
Extremely frustrating, as I normally need to withdraw interest on accounts 2nd or 3rd of each month. Will probably close accounts and transfer back to marginally lower interest rates offered from various building societies I normally bank with, and who instantly provide interest end of month, so that the interest can be withdrawn as required.
Very disappointed with Raisin... clearly more transparency is required. Love the business model (marginally higher interest rates with all accounts available to manage in one place) but unfortunately, the brand doesn't quite deliver as promised. The delays are not worth the slightly higher interest rates offered.
Date of experience: 06 January 2025
Reply from Raisin UK
Dear Customer,
Thank you for your detailed feedback. We’re sorry to hear that your experience with Raisin has not met your expectations, and we appreciate you taking the time to share your concerns.
Interest is credited on the last day of each month; however, due to technical limitations, it is only made visible in your Transactions shortly after that.
Regarding the delay in deposits, the transfer process typically takes up to 2 business days as it is handled by a deposit administrator. We understand this might differ from your experience with other financial institutions, and we’re always exploring ways to make the process faster and more seamless.
We’re glad to hear you appreciate the concept of Raisin, and we’re committed to improving both the clarity of our communication and the speed of our processes to better serve customers like yourself. If you’d like further support or assistance with your accounts, please don’t hesitate to contact our customer service team.
Kind regards,
The Raisin UK Customer Services Team
I’ve been waiting almost 2 weeks for…
I’ve been waiting almost 2 weeks for withdrawal of funds to go through! Definitely not the two working days as stated.
Date of experience: 23 December 2024
Reply from Raisin UK
Dear Amy,
Thank you for taking the time to leave us a review and for providing further information for us to identify your account. . We are sorry to hear about your experience.
We can see that your withdrawal from your savings account was completed within the correct time frame and that your funds are in your Transaction Account available to withdraw to your Nominated Account.
We have arranged a member of our Customer Services team to contact you and assist you in withdrawing these funds. However, you can also follow the instructions in our FAQ page here - https://help.raisin.co.uk/hc/en-us/articles/4405491647633-How-do-I-withdraw-my-matured-or-available-funds-to-my-Nominated-Account.
Kind regards,
The Raisin UK Customer Services Team
No Customer Service
I have an amount of money that I wanted to invest. I was intending to use Raisin but wanted to call them first to see if the customer service answered calls reasonably quickly and were able to help explain the best way for me to transfer my money - in separate amounts or as a larger lump sum. The automated response advised a 2 minute wait - good - it took nearer 5 minutes. I then had a person with a quite strong accent and not very high volume saying hello, welcome to the call - but they could not hear me. They increased their volume a bit and were clearly fiddling with their phone system / headset / whatever. They could not hear me and after a while hung up. I had called my bank just before - using the same phone and location and had no problem at all. The customer service person has not even got a phone system that works. Not sure I want to invest my money if I can't even speak to a person when I need to. Not a good way to obtain new business - just lost a new customer. If responding to this review, Raisin, can you advise a better number to call rather than the one on your website that is hopeless.
Date of experience: 06 January 2025
Reply from Raisin UK
Dear Jon,
Thank you for your feedback. We are very sorry to hear about your experience. This is certainly not the level of service we strive to provide.
Our customer service team can be reached at the number provided on our website, and we are committed to addressing any technical issues that may have impacted your call. We’ve taken note of your comments about the call quality and the volume adjustments, and our team is investigating to ensure our systems are functioning reliably.
For any future queries, you can also reach out to us via email or secure message, where we’ll be happy to assist with any questions. If you decide to reconsider, we’d be delighted to help you explore the best options for your investment.
Kind regards,
The Raisin UK Customer Services Team
Whilst I like the idea it fails opening banking test
Whilst I like the idea, the lack of support for open banking even if the actual bank you investing with itself supports it makes this a look else for me.
Just so we are clear example Monument bank support opening banking but invests in monument via raisin, are only visible via Raisin NOT the bank itself and the Raisin platform does not support open banking so if you have you own finance app you have to login to raisin find out how much you have in there and Manually add it yourself… frustrating.. answer use raisin as a compare tool and then go to the bank direct.
Date of experience: 06 January 2025
Reply from Raisin UK
Dear Simon,
Thank you for sharing your feedback. We understand that open banking integration is an important feature for many customers, and we appreciate your comments on this matter.
While Raisin currently does not support open banking, we aim to provide a streamlined platform where you can manage and monitor multiple savings accounts in one place. We acknowledge the limitation you’ve mentioned regarding visibility in personal finance apps, and this is an area we are continually exploring to enhance the convenience and usability of our platform.
Your suggestion to use Raisin as a comparison tool is noted; however, many of our partner banks offer exclusive rates only available through the Raisin platform, which may not be accessible directly. We hope this added value compensates for the inconvenience you’ve highlighted.
Thank you again for your insights, and we’ll share your feedback with our team as we work to improve our service.
Kind regards,
The Raisin UK Customer Services Team
Very dodgy company
Very dodgy company. They keep your money 3 working days before investing and then another 3 days after investments mature. They also give lower interest rates after you agreed to invest than they offered before. Finally, I've had emails from them saying someone withdrew money from my account. Contact them if it wasn't me. When I did, they apologised for their mistake.
Date of experience: 01 January 2025
Reply from Raisin UK
Dear Sean,
Thank you for sharing your feedback. We're sorry to hear about your concerns and would like to address them.
Regarding the processing times, we’d like to clarify that deposits and withdrawals are handled by our deposit administrator, which is why it can take up to two business days for funds to process. While we understand this can be frustrating, it is outlined in our terms and conditions.
On interest rates, Raisin always ensures customers receive the rate they agreed to at the time of opening the account. If there is a rate decrease, we let customers know beforehand to ensure they make an informed decision.
As for the email error, we sincerely apologise for the alarm caused by this miscommunication. The incorrect email was due to a system issue, which was promptly identified and rectified to prevent recurrence. Your funds were never at risk, and we regret the distress caused by this mistake.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
The Raisin UK Customer Services Team
Invited
Great....the app is very easy to use
Great....the app is very easy to use. Good service too.
Date of experience: 03 January 2025
Reply from Raisin UK
Dear Andrew,
Thank you for your kind words! We're thrilled to hear you've had a positive experience with our app and service. We appreciate your continued support and look forward to serving you in the future.
Did you know that you can also subscribe to our mailing list to hear about our top rates as soon as they land?
You can sign-up at the bottom of the 'Contact Us' page.
If you need assistance, please don't hesitate to contact us at 0161 388 2399, via email at service@raisin.co.uk or by exploring our FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Awful experience trying to get money…
Awful experience trying to get money into a product, then out again afterwards. In a time of instant transfers, they say it can take up to three working days.
Just as an update, my withdrawal request is now five days old. I have just received a notification to say that it will be another two days before my money is available. And that's before any further delay in transferring it to my bank account. And they hold back £1000, which wasn't made clear when investing. There's nothing "instant access" about Raisin.
Date of experience: 03 January 2025
Reply from Raisin UK
Dear Customer,
Thank you for your feedback, and we’re sorry to hear about your experience.
Regarding processing times, we’d like to clarify that deposits and withdrawals are managed by our deposit administrator. While we aim to process transactions as quickly as possible, it can take up to two business days for withdrawals to complete once processed, as outlined in our terms and conditions.
We understand your frustration with delays beyond the expected timeline, and this is not the level of service we strive for. If your withdrawal has exceeded the standard timeframe, our team is here to investigate the issue and ensure this is resolved for you as quickly as possible.
The £1,000 holding you’ve mentioned could relate to a minimum balance requirement for certain savings accounts. Please see your Product Information Sheet for the exact details of your savings account.
We appreciate your patience and would like the chance to address your concerns in more detail. Please reach out to our team directly, and we’ll do everything we can to assist further.
Kind regards,
The Raisin UK Customer Services Team
Be aware of this company,
Be aware of this company,
My experience on the 2nd of January 2025, I completed all the requirement fields including the verification text that I’ve been sent then received The following, an error has occurred sorry, this service is currently unavailable, gone in touch with customer service and been advised to try and fill the form in again and hopefully I’ll go through,
Frustrated as they took all my details.
Date of experience: 02 January 2025
Reply from Raisin UK
Dear Gianluca,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration caused by the technical difficulties you encountered while trying to complete your application.
The error message you received is not the experience we aim to provide. While such issues are rare, we understand how inconvenient they can be, especially after you’ve already provided your details. Our technical team continuously works to improve the reliability of our systems, and feedback like yours is invaluable in helping us address these situations.
We appreciate your patience in contacting our customer service team, and we hope that the issue has now been resolved. If not, please don’t hesitate to get back in touch so we can provide further assistance and ensure your application is completed successfully.
Thank you for considering Raisin, and we hope we can restore your trust in our service.
Kind regards,
The Raisin UK Customer Services Team
What date is interest paid?
I opened my account on 11/11/24, I got interest paid on 30/11/24, but it didn't show that until well into December. It's now 2/1/25, and no sign of any interest paid for the month of December, I'm confused as to when to expect it.
Date of experience: 02 January 2025
Reply from Raisin UK
Dear Steven,
Thank you for sharing your experience with us. We appreciate it!
Interest is credited monthly on the last day of each month and paid to you on termination of your savings product. Accrued interest is calculated daily, compounded monthly and paid gross without prior deduction of tax.
Monthly interest bookings will be made visible to you in your savings account transactions by the end of the subsequent month, but in most cases by the 10th of each month.
For more details about how your easy access account works, log in to your Raisin UK Account and check your product factsheet.
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Invited
Reply from Raisin UK
Dear Customer,
Thank you for your kind words! We’re delighted to hear that you’re enjoying the rates and cashback offers—it’s fantastic to know they’ve made a positive impact on your experience with Raisin.
It seems you’ve marked your review as 1 star, which might not reflect your positive feedback. If your experience has been as good as your comments suggest, we’d really appreciate it if you could update your rating to better reflect your satisfaction. Your feedback helps us grow and reassures others considering our platform.
Thank you for choosing Raisin, and we look forward to continuing to serve you!
Kind regards,
The Raisin UK Customer Services Team
Invited
Easy access and up to date details.
Date of experience: 01 January 2025
Reply from Raisin UK
Dear Barry,
Thank you for sharing your experience with us. We appreciate it when customers share their experiences.
We are committed to providing excellent services to our customers.
Did you know that you can also subscribe to our mailing list to hear about our top rates and offers as soon as they land?
You can sign-up using this link: https://www.raisin.co.uk/subscription-form-newsletter/
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
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