Great to be back with Ebico/Rebel energy.....
Any queries and they are straight on it...Human beings who read and understand....Excellent...Graham superquick reply to my problem this morning.....
Not the AI that are unable recognise a word..😂
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Support staff at Rebel Energy are very helpful with good advice
Thanks for your reply and professional service and support.
Regards Jon Rice.
Thank you for your email today helping me with finding the meter at my new address.
Thank you for your help and support.
Regards Jon Rice
Dear Rebel Team, thank you for amazing service. Your manager AnthonyB has provided excellent customer service and resolved the issue with overpayments on my account. I am pleasantly surprised by the speed of response to my problem and the high effectiveness of its solution. I hope that the professional work of managers will be adequately rewarded. Thank you. Merry Christmas to Rebel Team!
This is my first time with the company, I must say so far the customer service is very good. Had the opponent to interact with Kelsey who was very polite and patient. She was able to set up my account in a timely manner.
Company details
Written by the company
Rebel Energy is a new breed of energy supplier, providing clean energy to households in the UK at an affordable price. Rebel’s on a mission to address inequality and combat the climate crisis with a benevolent mindset. Rebel with a cause, energy with a difference.
Contact info
Rebel Energy Supply, Bedford Heights Business Centre, Brickhill Drive, , MK41 7PH, Bedford , United Kingdom
- 0345 528 0195
- help@rebelenergy.com
- rebelenergy.com
I messaged a question got a reply in a…
I messaged a question got a reply in a few hours :))
Date of experience: 16 December 2024
Reply from Rebel Energy
Hi David,
We're always happy to help - thanks for taking the time to share your experience.
Great efficient experience
I had to barely wait any time at all after the automated message. Lazola was very efficient with finding the issue of the my inability to access the app, and when finding the estimate meter read, made sure that I did not overpay when he saw something incorrect. High appreciated the help and how he looked out for me.
Date of experience: 16 December 2024
Reply from Rebel Energy
Hi Alexander,
We pride ourselves on our customer service and it's great to hear how efficient and helpful Lazola was when you called.
Thank you for taking the time to feed this back to us - Lazola will be delighted to see your comments and to know the service you received was worthy of such a great review!
Friendly and a good deal
Really friendly, really helpful, knew I was in good hands and got a really good deal.
Date of experience: 16 December 2024
Reply from Rebel Energy
Hi John,
Thanks for your feedback - we genuinely try to be that little bit different in the way we do things and we're so pleased you feel the way you do about the service you've received.
Another great experience of Rebel Energy
Lazola was a very friendly voice, at the end of the phone, who sorted my query quickly and efficiently. I wish more customer service people, from other companies, were more like him.
Date of experience: 16 December 2024
Reply from Rebel Energy
This is great feedback to receive, thank you Graeme!
We pride ourselves on our customer service and are delighted you felt the way you did about the service Lazola delivered.
We'll be sure to pass your comments on to Lazola - what you've said is high praise indeed and will mean a lot!
The person l talked to explained and…
The person l talked to explained and took time to check my account
Date of experience: 16 December 2024
Reply from Rebel Energy
Hi there MilcaChikomboya,
We're so pleased this was the case; we recognise the importance of explaining matters clearly and thoroughly and are glad to hear this is what you experienced.
Thank you for sharing your feedback.
Very helpful and kind
Very helpful and kind - Queenie rang me back when I fell over during the call. Efficient and professional help with my query.
Date of experience: 16 December 2024
Reply from Rebel Energy
Hi DS,
It's lovely to hear how helpful and kind Queenie was when you called but we're sorry to hear you fell over.
We pride ourselves on our customer care and are pleased you felt the way you did about the service Queenie delivered. Thank you for taking the time to share your feedback - your comments will mean a lot to Queenie.
The phone was answered before the…
The phone was answered before the electronic message had time to inform me where I would be in the queue; so I didn't queue.
I spoke with a very affable and helpful chap named Neal.
He dealt with my enquiry quickly and professionally, which I have found to be the norm with Rebel energy.
Impressive service, thanks.
Date of experience: 16 December 2024
Reply from Rebel Energy
Hi Chris,
Thanks for taking the time to leave us such a great review!
We genuinely try to be that little bit different in our approach and we're so pleased you've been impressed with the service you've received.
Neal will have been happy to have helped and your comments will be sure to bring about a smile!
Thanks for choosing us as your energy provider - it's great to have you on board!
Rebel Energy Customer Service :)
Always a pleasure to contact the Customer Service of Rebel Energy as all the staff I have conversed with have been kind and considerate about what I asked. Today I conversed with SarahW who made my request so easy for it to be dealt with and brought a smile that it was that simple for her to handle. Many Thanks Rebel Energy and SarahW today :)
Date of experience: 14 December 2024
Reply from Rebel Energy
Hi Brian,
Thanks for taking the time to leave us such a great review!
We pride ourselves on our customer service and are genuinely delighted to hear you feel the way you do about the interactions you've had with us. We're so pleased Sarah made you smile - we'll be sure to pass your kind words on 😊
Thanks for being part of the Rebellion.
Fatima was very helpful and informative…
Fatima was very helpful and informative
I am led to believe I am now in credit by£43.84 after all amounts were reviewed
I don’t pretend to understand how the Rebel bill list is displayed but I did know having been away in Scotland with everything switched that I must have surely been using less energy
So I’ll wait ( as Kalsi suggested in 2nd phone call today ) to see next bill since meter reading today
I have asked for a smart meter please
Thankyou foot Fatima’s patience and attempt to explain to mein afraid I am now good at following the list as it was displayed
Thankyou
Date of experience: 14 December 2024
Reply from Rebel Energy
Hi Iain,
Thanks for taking the time to leave your review.
We're always happy to help and we recognise the importance of explaining matters thoroughly - we're pleased to hear Fatima was able to assist you in this way. Please don't hesitate to get in touch if we can help further.
Quick response and consideration
Quick response and consideration. You are super. I hope it continues and with a low cost.
Date of experience: 14 December 2024
Reply from Rebel Energy
Hi Tochukwu Chukwudi-Osondu,
We're so pleased you feel the way you do about us and appreciate you taking the time to share your feedback. Thanks for choosing us as your energy provider - it's great to have you on board!
Do not use this Company !!!
Moved into emergency accommodation,.was told they didn't know who the electrical supplier was.
Told my previous supplier I wanted to carry on with them as I get a discount for having a disability.
Then to get an email 7 weeks later I owe £280 for 7 weeks ? Rang Customer Service (which is abroad) I was advised they sent a welcome pack (which i didnt).
Tried to make a complaint and was told there was nothing they can do.
I rang the finance team, and spoke to Diane W. May I say she needs recognition for her good work, unlike your Customer Service. Diane W had empathy and compassion and was easy to talk to. 5stars to Diane.
Spoke to previous supplier as to why I was being billed for 8 weeks in total. I was advised that Rebel Energy was not responding for them to take over from the 13th October, and they have taken over from the 28th November.
Rang energy Ombudsman. And was told that I had to make a Complaint. Which i advised ive already tried and they didn't except this. So tried again calling on the 11th December got through to the Complaints team, and really it was like talking to a brick wall. Again didnt except my Complaint was told they would see if it is a Complaint ? I haven't recieved an email to confirm that I've made a complaint and they have 8 weeks to look into this. What sort of Company are you running ? As it seems you don't follow Energy Ombudsman rules and regulations. When a Complaint is made (twice may I add) you are supposed to email with confirmation that you are looking into this. Ive recieved nothing from yourselves.
Date of experience: 11 December 2024
Reply from Rebel Energy
Hi Lee,
Thank you for taking the time to leave your review and we're sorry to hear of your experience.
Having located your account, I can confirm we will look into this on your behalf and get in touch as soon as possible.
Thanks,
Team Rebel.
I couldn't switch but thank you for…
I couldn't switch but thank you for your time
Date of experience: 13 December 2024
Reply from Rebel Energy
Hi Nigel,
we're sorry to hear you were unable to switch to us. Please do keep us in mind perhaps in the future.
Thanks,
Team Rebel.
Spoke to Queenie about my temporary…
Spoke to Queenie about my temporary Landlords account which had been overcharged due to inflated estimated meter readings. She e-mailed me the correct final bill while on the call and all resolved. Thank you.
Date of experience: 13 December 2024
Reply from Rebel Energy
Hi Martin,
You're welcome. Queenie will have been delighted to have helped.
Neal was very helpful and friendly
Neal was very helpful and friendly. He was able to resolve an issue I have had with the new app since swapping to Rebel energy. He took new meter readings from me and made sure everything was covered. Excellent service overall.
Date of experience: 13 December 2024
Reply from Rebel Energy
Hi Maeve,
It's great to hear Neal was help to help with everything.
Thanks for taking the time to let us know.
Celeste was very efficient a.nf helpful…
Celeste was very efficient a.nf helpful which makes
A difference when contacting a company
Date of experience: 13 December 2024
Reply from Rebel Energy
Thank you for that, Mr. Russell.
It's great to hear the service you received from Celeste warranted a 5-star review.
Thanks for your help adding my…
Thanks for your help adding my husband's name to the account!
Date of experience: 11 December 2024
Reply from Rebel Energy
You're welcome. Please don't hesitate to reach out should you ever have any other queries.
Sarah was very quick to respond to my…
Sarah was very quick to respond to my initial query and subsequent replies.
Usually responses via email take 3-5 days but Sarah with this current enquiry was replying with in hours, clear, concise, polite, and helpful.
Date of experience: 12 December 2024
Reply from Rebel Energy
Hi Louise,
Sarah will have been delighted to have helped you and will be so pleased to see your feedback.
Absolutely brilliant thank you very much
Absolutely brilliant thank you very much
Date of experience: 12 December 2024
Reply from Rebel Energy
That’s high praise indeed!
You're welcome Farook.
Shannon was very efficient
Shannon was very patient as she had to wait for the info she needed from me for 4 weeks. I have to give her 5 stars as she sent me a few reminders to ensure I didn't forget. She has now processed my refund. Many thanks for your persistence Shannon, it's very much appreciated 😀
Date of experience: 12 December 2024
Reply from Rebel Energy
Your comments will mean a lot to Shannon. Thank you for taking the time to let us know.
Excellent customer service
Excellent customer service. I had several exchanges with Donna and she was extremely efficient, clear and kind and could resolve all my questions and issues.
Thanks a lot!!!
best wishes
Date of experience: 12 December 2024
Reply from Rebel Energy
Hi Fernando,
You're welcome. Thanks for taking the time to leave your review and for your kind words.
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