First time ordering from refurbed.com. Quick delivery (even few days before Christmas), exactly matching with the description. Just a small issue with a product code. But quickly and nicely resolved. Will certainly order a next product!
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not the product but the people. thanks to sabine from refurbed, my shopping experience became great, after a nightmare. she organized payments and solutions, thanks to her, i did shop at refurbed again, otherweise i had left. thanks to sabine :)
I ordered a second hand laptop. It is in good condition as described. The only downside was the delivery time, but considering the order was placed during the winter holidays, this might have been the reason for a longer waiting time.
I ordered Iphone 14, was worry about in what condition will arrive the phone, because it was refirbished. But it was as new, I am very glad)
Company details
- Online Marketplace
- Appliance Store
- Cell Phone Store
- Computer and Accessories Store
- Electrical Supply Store
- Fitness Equipment Store
Written by the company
Your trusted online platform for everything refurbished, from smartphones, tablets and laptops, to home appliances, sports equipment and much more. All refurbed products work just like new with a minimum 12-month warranty and free 30-day trial period. So you have nothing to worry about! refurbed products are also up to 40% cheaper compared to new and far more sustainable. We have millions of satisfied customers across 12 markets in Europe. Don’t be a stranger! If you have any questions our award-winning customer service team is here to help you Rethink New.
Written by the company
Written by the company
Contact info
Jakov-Lind-Straße 7, 1020, Wien, Austria
- 08007001210
- service@refurbed.com
- refurbed.com
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Super fast shipping and I love my…
Super fast shipping and I love my phone. Packed well too!
Date of experience: 25 December 2024
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Product was perfect and delivered on…
Product was perfect and delivered on time
Date of experience: 25 December 2024
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Useless customer service
Useless customer service. Left with no item and no refund. Avoid this conpany
Date of experience: 21 December 2024
not the product but the people
not the product but the people. thanks to sabine from refurbed, my shopping experience became great, after a nightmare. she organized payments and solutions, thanks to her, i did shop at refurbed again, otherweise i had left. thanks to sabine :)
Date of experience: 25 December 2024
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I ordered Iphone 14
I ordered Iphone 14, was worry about in what condition will arrive the phone, because it was refirbished. But it was as new, I am very glad)
Date of experience: 24 December 2024
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First time ordering, just perfect!
First time ordering from refurbed.com. Quick delivery (even few days before Christmas), exactly matching with the description. Just a small issue with a product code. But quickly and nicely resolved. Will certainly order a next product!
Date of experience: 24 December 2024
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Poor delivery service
Poor delivery service. Need to change delivery services and deliver products fast and safe.
Date of experience: 22 December 2024
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Be Aware!! it is a risky website
!!!!!!!Be careful I received a damaged mobile!!!!!!!!!
it cost me 17500kr, I contacted them for return it as it comes with 30 days free return and 1 year product warranty but they refused, they said we don't cover mechanical issues and you must pay fixing.
BE AWARE!!! it is A risky buy
Date of experience: 01 January 2025
Reply from refurbed
Hello Wisam,
We are very sorry that you are not satisfied with your purchase. However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, setting an example for sustainable consumption. ♻️
We have taken another look at your previous correspondence, as we do not want to leave accusations of this kind without comment. Our warranty conditions, which you agreed to when you made your purchase, state that any kind of improper use, such as damaging the device outside of the warranty, leads to the exclusion of the warranty. You can read our warranty conditions again here on our online marketplace: https://www.refurbed.ie/warranty/
We hope for your understanding and thank you.
At refurbed, we have avoided around 885 tons of e-waste by selling refurbished electronic products since the company was founded. This value is increasing day by day, after every processed order, including yours. 🌳
Kind regards,
Your refurbed team
Very bad customer service
Very bad customer service. I have ordered a first HP elit and never received the charger of the laptop. each person of their customer service was directing to another person and here I am after 3 months still without the charger.
We thought that this was an insulated case, so we ordered again 2 macbook, keyboard and mouse, huge delay of the order, no visibility regarding the delivery and the customer service that cannot do anything because it is their partner who is charge of that or the parcel service. This made us loose a lot of time.
We do not recommend ordering on Refurbed!
Date of experience: 14 January 2025
Reply from refurbed
Hello Jade,
We are very sorry that you are not satisfied with your purchase! However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, setting an example for sustainable consumption. ♻️
Of course, our highest wish is for all deliveries to take place without any problems. However, sometimes the shipping service chosen by our seller unfortunately makes mistakes. We kindly ask for your understanding that neither our seller nor we here at refurbed can influence how the shipping service handles its processes.
However we of course agree that this should have never happened and we will immediately inform our refurbed sellers.
We will also be happy to intervene, take over the communication with the refurbed seller for you and stay by your side until we can solve your request. In case we suspect that the refurbed seller has not met our quality standards, we will take necessary actions to find a satisfactory solution.
Customer Happiness is indeed an important topic for us at refurbed. That's why we would like to take care of you personally!😍
Kind regards,
your refurbed team
Invited
Excellent quality product
Excellent quality product. Fast delivery. I recommend!!!!!Excellent quality product. Fast delivery. I recommend!!!!!
Date of experience: 13 December 2024
Received wrong products on multiple occasions.
I used to love this site and purchased phones repeatedly from it in the past - the best prices for refurbished products on the marked, and quick shipping. However, my last two purchases were quite disappointing, and I don't think I will purchase there again.
On the first occasion, I attempted to buy a computer monitor, but received the wrong model. The support was unable to process my request for providing me with the correct model, while the product stayed advertised on the website, insinuating that the correct model still was available. I also came to believe that the customer support receives some kind of auto-translation of my written request and is unable to assist me effectively due to a language barrier.
On the second occasion, I purchased a phone, which was shipped quickly, but it turned out to be a model from the Japanese market meaning that I cannot turn of the shutter sound (I live in Europe). This is a deal breaker for me. I sincerely hope the service quality and these mishaps improve in the future though, because I really used to like this site. But for now, I think I will save myself the time and nerves in the future and just order at another place instead.
Date of experience: 13 January 2025
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Second Hand Laptop
I ordered a second hand laptop. It is in good condition as described. The only downside was the delivery time, but considering the order was placed during the winter holidays, this might have been the reason for a longer waiting time.
Date of experience: 23 December 2024
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Very fast delivery
Very fast delivery. Product In perfect condition
Date of experience: 22 December 2024
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Returning customer
This is my third purchase from refurbed, and I must say I am very happy with both the service and the quality of the products.
For me this is great value for money, and I highly recommend refurbed.
Date of experience: 23 December 2024
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well secured and packed
Date of experience: 23 December 2024
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If I could give zero stars I would
If I could give zero stars I would. I ordered an iPhone from refurbed 2 weeks ago and it was ‘lost in transit’. I paid over €650 for this iPhone and I have yet to receive the iPhone or a refund. Customer service was absolutely shocking. I have been emailing and calling refurbed and they have not helped at all, just telling me to be patient and ‘wait for my package’. I will never be recommending Refurbed to anyone I know as their service is woeful.
Date of experience: 29 December 2024
Reply from refurbed
Hello Abbie,
We are very sorry you did not have the experience a refurbed customer deserves. Nevertheless, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, setting an example for sustainable consumption. ♻️
Please contact us with your order details so that we can look at your complaint in detail. In case we suspect that the refurbed seller has not met our quality standards, we will take necessary actions to find a satisfactory solution.
Kind regards,
your refurbed team
Invited
Phone in great condition
Phone in great condition, good price, great customer service
Date of experience: 20 December 2024
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