First time ordering from refurbed.com. Quick delivery (even few days before Christmas), exactly matching with the description. Just a small issue with a product code. But quickly and nicely resolved. Will certainly order a next product!
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
not the product but the people. thanks to sabine from refurbed, my shopping experience became great, after a nightmare. she organized payments and solutions, thanks to her, i did shop at refurbed again, otherweise i had left. thanks to sabine :)
I ordered a second hand laptop. It is in good condition as described. The only downside was the delivery time, but considering the order was placed during the winter holidays, this might have been the reason for a longer waiting time.
I ordered Iphone 14, was worry about in what condition will arrive the phone, because it was refirbished. But it was as new, I am very glad)
Company details
- Online Marketplace
- Appliance Store
- Cell Phone Store
- Computer and Accessories Store
- Electrical Supply Store
- Fitness Equipment Store
Written by the company
Your trusted online platform for everything refurbished, from smartphones, tablets and laptops, to home appliances, sports equipment and much more. All refurbed products work just like new with a minimum 12-month warranty and free 30-day trial period. So you have nothing to worry about! refurbed products are also up to 40% cheaper compared to new and far more sustainable. We have millions of satisfied customers across 12 markets in Europe. Don’t be a stranger! If you have any questions our award-winning customer service team is here to help you Rethink New.
Written by the company
Written by the company
Contact info
Jakov-Lind-Straße 7, 1020, Wien, Austria
- 08007001210
- service@refurbed.com
- refurbed.com
Redirected
Would not recommend
I Ordered a Green iPhone 13 everything was good until it arrived and I noticed it was very slow and delayed compared to my old iPhone 11,So I returned the phone which was easy taking photos of it before I boxed it for return and there was not a single mark on the device.I then receive and email saying the supplier has received the phone and there is damage to the rear camera.In the Photo they sent there was a crack on the rear camera lens and they stated they would be taking €40 off my refund price.I argued back that I had photos of the phone prior to sending it back and the camera wasn’t damaged but they insisted that it was my fault so I gave up and suffered the loss but I would definitely not recommend refurbed after my experience but then again it was “MillionStore” in Austria that was the supplier so maybe refurbed isn’t at fault
Date of experience: 08 January 2025
Reply from refurbed
Hello Aiden,
We are very sorry if the service and product provided by our refurbed seller were not what a refurbed customer deserves. However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, setting an example for sustainable consumption. ♻️
Customer satisfaction is very important to us at refurbed. For this reason, we would like to review your request and intervene if necessary. Feel free to contact us in your refurbed account for any further questions.
Kind regards,
your refurbed team
Invited
Excellent
I ordered 3 iPads and each was absolutely perfect. Very happy with this and will post definitely be back. Thank you Refurbed!
Date of experience: 19 December 2024
Invited
Very happy customer
This is the second time I ordered from refurbed and I couldn't be happier. I'm so pleased with the shipping, the service and the products! Rgis is such a great option when you can't afford new devises, you can just buy a pre-loved one!
Date of experience: 20 December 2024
Redirected
Sent phone as described but won't take…
Sent phone as described but won't take sim card very disappointed
Date of experience: 08 January 2025
Reply from refurbed
Hello Stephen
We are very sorry if we have upset and disappointed you. However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, for setting an example for sustainable consumption. ♻️
A refurbed device that shows defects after a short period of time should be returned in any case. If you are still in the 30-day trial period, you can return your product to the refurbed seller for a replacement or refund. Otherwise, our refurbed seller will repair your product under warranty.
Customer Happiness is indeed an important topic for us at refurbed. That’s why we would like to personally take a look at your request! 😍
Kind regards,
your refurbed team
Invited
Great all round service
Product delivered quickly and in exact condition as described. Also had to return an item one year previously and the customer care was excellent.
Date of experience: 06 December 2024
Invited
Great phone at reasonable price. Easy to navigate website
Great phone at reasonable price
Date of experience: 19 December 2024
Invited
They are serious sellers
Date of experience: 19 December 2024
I received a beautiful iwatch 9 with…
I received a beautiful iwatch 9 with 100% battery, like new, I am thrilled and will definitely recommend it.
Date of experience: 09 January 2025
Iphone damaged; no help; no answer; fraud
I bought an Iphone 13 on the website. The Iphone, however, is not working properly, as it is shutting itself down 2-3 times a day. I have raised this issue with Refurbed more than a month ago and have not received any specific answers, but only generic responses, while evading the obligation under European warranty law to replace the damaged phone. I have not received any help from Refurbed.at. This is tantamount to fraud in my opinion. I cannot recommend. While I would still buy a refurbed iphone, I would choose a reliable seller the next time.
While Refurbed has replied below, I have contacted Refurbed several times including through alternative dispute settlement platforms. So far I have not received any response to my queries by Refurbed, nor has Refurbed accepted the alternative dispute settlement procedure to which it was invited. It is quite disappointing and insincere that Refurbed has so far only responded to this review.
Date of experience: 12 December 2024
Reply from refurbed
Hello Divan,
we are very sorry that you are not satisfied with your refurbed product and if the service provided by our refurbed seller was not what a refurbed customer deserves. However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, setting an example for sustainable consumption. ♻️
It is very unfortunate that you feel cheated, as our concept is serious, sustainable and responsible. Cheating customers is absolutely contrary to our principles and values.
Our refurbed partners offer a minimum of 12 months warranty, which you get when you buy a refurbed product. You can find information about this on our online marketplace at: https://www.refurbed.ie/warranty/
Please contact us with your order details so that we can look at your complaint in detail. In case we suspect that the refurbed seller has not met our quality standards, we will take necessary actions to find a satisfactory solution.
Customer satisfaction is very important to us at refurbed. For this reason, we would like to review your request. If you have any further questions, please feel free to contact us via your refurbed account.
Kind regards,
your refurbed team
Invited
Excellent condition extremely…
Excellent condition extremely efficient!!! And came right on time!!
Date of experience: 13 December 2024
Invited
Invited
Easy transaction
Date of experience: 19 December 2024
Invited
Invited
Great Experience
Product received was exactly as expected. Service was great and delivery was fast. Am very happy with the purchase.
Date of experience: 19 December 2024
Invited
Bread
I ordered 2 phones in the last 2 years and both of them were in perfect condition.
Date of experience: 19 December 2024
Invited
Highly recommended
Shipping was extremely quick and the device was exactly as described. Top quality service highly recommended
Date of experience: 19 December 2024
Invited
Ordered a laptop on the 18th December…
Ordered a laptop on the 18th December and recievied it on 20thFantastic service and laptop was in perfect condition ordered a good condition one. Wil Def order again
Date of experience: 18 December 2024
Invited
Delivery fast excellent communication…
Delivery fast excellent communication after purchase
Date of experience: 19 December 2024
Invited
The Phone looked like it was Brand New
The Phone looked like it was Brand New, and the delivery was very prompt
Date of experience: 16 December 2024
Invited
It went very well and the product is…
It went very well and the product is good and it came early and fast. I am happy with the service!
Date of experience: 18 December 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.