Resi Reviews 628

Resi were very useful in supporting me get a planning permission approved. Would highly recommend their services

Date of experience: 09 December 2024

Nice dashboard and platform.
Great sales team and great up to scan.
Thereafter, a painful, long and often mistake filled endeavour.

Poor advice on how best to approach the project from a layout, best practice and liveability perspective. The architect i appointed to replace Resi found multiple ways to make the space work better and be infinitely more liveable!
Did not understand permitted development rights for velux windows on front elevations etc.
Was not aware of local requirements for biodiversity surveys (bats), and had no expertise on hand to support in finding and arranging a biodiversity survey - waited weeks for their quote, which never came and ended up doing it myself.
Also provided poor advice on whether my PD application would need a biodiversity survey as well - they said it wouldnt be needed, but eventually was.

Drawings submitted to planning had numerous errors. One of which is the omission of a ground floor window - which has since caused significant time, effort and cost to rectify as a material change to my planning.

Think twice before appointing Resi of a perhaps more expensive local architect team, and make sure you check everything they do twice!

Date of experience: 05 February 2024

After putting our project on hold, Reem from Resi was assigned to us to help with our architectural drawings for our ground floor extension for a new kitchen, Reem was knowledgeable & responsive providing useful viewpoints on the saleability of our ideas in future and offering realistic views. Jack has been our account manager from the beginning of the project and he has also been brilliant checking in and being patient with our life plans putting the project on hiatus for a few months!

Date of experience: 29 November 2024

I had been refused by my previous submission so I new I need a company that would tune into the finer details to get my project passed. Nick from Resi was very methodical in his approach and constructed his planes not only in drawing form but in the way that he put forward new info to all previous concerns raised by planning etc. He was easy to get on with and listened to myself and my ideas through the design stages. This was a trickery pass but Nick got my projected approved. Cheers Bud!

Date of experience: 01 December 2024

Honest company .

Jack was very polite and gave a very honest view on our options . Super professional and knowledgeable as well!

Date of experience: 29 November 2024

The process was straightforward but I struggled to understand certain aspects. Benedita (Bene) was in charge of ensuring we were happy with the drawings before proceeding to the next step, Benedita (Bene) was extremely patient with me as was her colleague Em. I asked questions repeatedly and was never made to feel dumb. I feel happy with the way Benedita and the Resi team have worked with me so far on this project. Thank you Benedita, thank you Team!

Date of experience: 27 November 2024

We started our project with Resi and got to the initial drawings stage after the house scan. To this point they’ve been lovely to deal with.

Unfortunately the circumstances of our home have changed and we are no longer proceeding with the project as we need to move. We requested to refund the remaining contract amount that hasn’t been delivered (about 60-75%) and their response has been no and here are some credits. That’s not acceptable. We no longer require their services and want to part terms in positive standing.

Don’t take the discount deal to pay upfront because they now won’t refund us for the work we’re not having done. Ironic given the founder writes on their about us page about the bad practices in the industry.. and they’re doing just that.

Date of experience: 21 November 2024

I recently had the pleasure of working with Resi and was am thoroughly impressed with the high quality of their work. As a complete novice - and first time attempting any building work - I found Resi's step-by-step process, attention to detail and dedication to really enable the project. Ted and the rest of the Resi team provided a clear roadmap and, through their dashboard, outlined each phase with realistic timelines, making it easy to track progress and stay informed.

Resi's extensive network of specialists ensured that every aspect of the project was delivered to a high standard - something that the building contractors repeatedly commented upon.

The availability of help and resources throughout the project was excellent. Whenever I had questions or needed assistance, Ted and the team were readily available to provide support and guidance - and the dashboard again made things easy to communicate through. One minor drawback was that, being a London-based company, I was unable to make use of their building contractor recommendations due to my location. However, this did not detract from the overall positive experience I had with Resi. I highly recommend them for their exceptional quality of work, clear process steps, and impressive network of specialists.

Date of experience: 19 November 2024

The entire team have been great at helping us come up with plans for our extension project as well as a further bolt on for an Air Source Heat Pump making the process easy throughout. I must apologise as I can be a bit demanding when I work with suppliers but the team have accommodated my asks every step of the way! I'd definitely use Resi for any future planning work and recommend them to others.

Special shout out to Diego our designer, thank you for working with all of our requests and many messages. Thank you also to Jordan and the planning team, having not done this before this has been a challenging and stressful process at times so your help so far has been much appreciated.

Date of experience: 15 November 2024

I recently contacted Resi about a potential extension project. Although I didn't end up going ahead with the proposal, the service I received from James was fantastic. He was well prepared for our meetings and had clearly done his research. Highly recommend.

Date of experience: 05 November 2024

I used Resi to draw up the plans for my loft conversion and I couldn’t be more happy with them, Really helpful team ! Very easy to use website, great communication. Made the whole process no stress

Date of experience: 08 November 2024

We have been working with Resi on our side extension and loft conversion, and the experience has been exceptional so far. Our designer, Reem Arafat, has been incredibly professional and attentive to our needs. She has kindly accommodated all our requests, no matter how detailed or specific, ensuring that our vision is perfectly captured in the designs.

Currently, we're in the Design stage and yet to start the Planning Application process. However, based on our experience so far, we have full confidence in Resi's expertise to guide us through the next steps smoothly. If you're considering any home improvements, we highly recommend Resi and especially commend Reem for her outstanding work. Their dedication to customer satisfaction truly sets them apart.

Date of experience: 06 November 2024

Paulo Ferranti did an excellent job in designing the extension for my home. He was attentive to my preferences and made several changes to the design when needed. He also integrated his work well with other areas in Resi, including Kavi, who responded promptly to all my questions.

Date of experience: 05 November 2024

Used resi to design a small extension, they produced a drawing for building regulations that was completely different from that produced by the surveyor. resi’s drawing did not allow for accurate height based upon height of room and additional roof insulation. This means that building regs passed the drawing based on resi drawings and not the true height of the build.
Had to wait for building control to agree to the amendments being allowed. Resi could simply state the height of the build at the maximum value for single storey extensions and not the shorter height they used.
After complaining I got an email that acknowledged the height discrepancy but said that building control would allow for small discrepancy in heights. I would have hoped that you would need to do this.
More recently there diagrams included a roof lantern with dimensions is 1m x2m for a room that is 3.5m x4.6m, on their draws thankfully the structural engineer altered this. Better to just use a structural engineer to do your plans for you and avoid the £4000 that Resi charge for minimal work. In addition to this review the company doesn’t respect the views of their customers, they refuse to have an open conversation over the phone.
As you can see from resi’s response they are happy to identify their clients in an attempt to gas light them. As you can see poor client relationship.

Date of experience: 01 October 2024

I had no clue as to where to start regards building a conversion and Resi have taken it out of my hands and made it look easy. So far it’s been informative and I have learned a lot. Resi take care of everything so you don’t have to worry. I would recommend them to anyone as a great architectural experience :)

Date of experience: 20 October 2024

We've been so impressed with Resi, and everything has gone so smoothly. It's difficult juggling work and a baby, so it's been a godsend to have such clear communication, next steps, and guidance.

In particular, working with our architectural designer, Maria Benedita Veiga, has been a dream. She's so detailed, and really helped us understand the process, why we had to make certain decisions etc, and we really felt in good hands.

Highly recommended!

Date of experience: 17 October 2024

Resi Team has been fabulous in every way, they know their stuff and most importantly are driven to ensure the client best interest comes first, once you hand them the job they take care to ensure it gets done with the least effort from the client, Especially Nick from their team is very helpful and is driven, constantly giving guidance and support.

In our case the planning permission was stuck but with their effort and constant chasing the officials they managed to get an approval in spite of objections from neighbours. Thanks to their high standards of work.

I as a consultant Highly recommend them and will use them again for all of my clients.

Date of experience: 10 October 2024

We had a really good experience working with the Resi team, very professional and were hands on for us to secure our planning permission. Very communicative, kept us posted and generally satisfied with the fantastic service. Would use them again and recommend them 100%. Big thank you Nick & Resi team!

Date of experience: 09 October 2024

Good and quality work butt he will not reply within time periods

Date of experience: 03 October 2024

Would not use again.

I was initially impressed by the slick platform and good communication, sadly however this was not enough to stop our house being drawn incorrectly (we paid for the full service, from survey to drawing).

As a result we were made to incur a significant sum in redo-work to address the issues, once the drawings had been corrected and reissued.

Not only did this result in us having to pay our builders to redo (the cost of new steel is eyewatering), pay for a new structural engineering review and additional project extension costs.

It also resulted in the loft volumes changing and layouts having to be altered to suit from what we had initially planned and agreed.

To top it off, the planning applications were made on the incorrect plans!

Resi are still yet to address this with us, despite many reasonable and repeated attempts to do so.

I would love more than anything to move on from this and put it all behind us and it is from desperation that I write this review, before the matter has been concluded. It sadly appears unlikely it will now be possible without Court action.

Date of experience: 23 September 2023