ROL Cruise Reviews

4,324  •  Excellent
TrustScore 5 out of 5

4.8

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Rated 1 out of 5 stars

Don't set timings if you cant!

I booked a cruise, and it took me several times to get somebody to call me back, and beg me to book with them. With hindsight, I could have booked directly with Cunard. As Emma was the first one to answer my inquiry, nobody could help or take care of your booking. The worst bit is being promised they will call you back within 2,5,10,3 minutes which none of this had happened. I just wish they were more professional and didn't promise clients and set timings. It took me almost the whole day to ever do the booking which I am now kind of regretting.

Date of experience: 06 December 2024

Reply from ROL Cruise

Thank you for making contact with us, I understand a member of our team has been in contact with you directly with this matter and we hope that in the future your experience is much improved. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

Top marks to Shane

Top marks to Shane , holiday booked. All good.
Came back because you handled our Norwegian cruise, also very well.Thankyou

Date of experience: 06 January 2025

Reply from ROL Cruise

Thank you for your 5-star review, we hope you are looking forward to your holidays. We are pleased to hear that Shane was able to assist with your booking. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

GREAT INFORMATION

The team on phone when booking were very helpful and explained the trip in detail.

Date of experience: 09 January 2025

Reply from ROL Cruise

Thank you for your review, we are pleased to hear that the agent was very helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

We booked with ROL for an Ambassador…

We booked with ROL for an Ambassador themed legend cricketing and sportsmen cruise on the Ambience ship. The embarkation was the best embarkation we’ve ever been on. The ship was brilliantly decorated for the festive period. The staff were extremely helpful and friendly. The bathroom, however, was a challenge being one of the smallest we’ve ever encountered. All in all we had a fantastic 7 days and we all would recommend one of these themed cruises.

Date of experience: 12 December 2024

Reply from ROL Cruise

Thank you for your 5-star review, we are so pleased that you enjoyed your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 4 out of 5 stars

Disappointment turned to delight.

Very disappointed when I called the message said they had closed early but was delighted when Jo called to say they were open and I booked my cruise.

Date of experience: 24 December 2024

Reply from ROL Cruise

Thank you for your review, we are so pleased to hear that Jo was able to assist you with your booking. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

Good to deal with

From first contact the guy was knowledgeable, helpful a pleasure to speak to.

Date of experience: 11 January 2025

Reply from ROL Cruise

Thank you for your review, we are thrilled to hear that the agent was knowledgeable and helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

Matt and Olivia were excellent clear…

Matt and Olivia were excellent clear concise and very pleasant

Date of experience: 12 January 2025

Reply from ROL Cruise

Thank you for your review, we are delighted to hear that you found Matt and Olivia excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

Great Help from Mathew in reservations. Friendly and Knowledgeable, good person to have guide you through the options for your first cruise. Thankyou

Return phone calls and emails are very prompt. Was contacted the next day about reservation enquirey.
All booked

Date of experience: 06 January 2025

Reply from ROL Cruise

Thank you for your review, we are delighted to hear that you found Matthew friendly and knowledgeable. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

Great experience

Great experience with Matt. It was the first time booking a cruise and he was so helpful. Would thoroughly recommend.

Date of experience: 06 January 2025

Reply from ROL Cruise

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are delighted that you would recommend us and that you found Matt helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

Very knowledgeable about the cruise

knowledgeable about the cruise . Very easy to book and a great price. Service was professional . I would book again

Date of experience: 10 January 2025

Reply from ROL Cruise

Thank you for your review, we are delighted to hear that the agent was knowledgeable and professional. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

Absolute Pleasure!

Was connected to the very efficient and knowledgeable Georgia.
Quickly established good rapport, and details of our requirements, and she wasted no time in searching out the perfect package.
No pressure, no snags, just a pleasure to do business! Thankyou.

Date of experience: 27 December 2024

Reply from ROL Cruise

Thank you for your review, we are thrilled to hear that you found Georgia very efficient and knowledgeable. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

Thanks for Darren, so helpful and friendly

Darren was friendly, helpful and professional and seemed to have first hand knowledge of the Vista layout and facilities

Date of experience: 10 January 2025

Reply from ROL Cruise

Thank you for your review, we are delighted to hear that you found Darren friendly, helpful and professional. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

Valentines dream holiday.

Hi.i phoned ROL today to book a cruise I wanted. Tha sales assistant was very helpful and.very soon I was booked in on the cruise I required.thank you so much for all your help,I now look forward to the holiday.

Date of experience: 08 January 2025

Reply from ROL Cruise

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are delighted to hear that you found the agent very helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

Good people to deal with

Good people to deal with, the cruise price quoted looks to be good value, only time will tell of course. had several conversations with Ben Knowles, very helpful, very knowledgeable and most important of all lots of patience.
And because of that he received two bookings for two excellent cruises.

Date of experience: 20 December 2024

Reply from ROL Cruise

Thank you for your review, we are thrilled to hear that you found Ben very helpful and knowledgeable. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

Will was super efficient

Will was super efficient, professional and we will use this service again

Date of experience: 13 January 2025

Reply from ROL Cruise

Thank you for your review, we are thrilled to hear that you found Will efficient and professional. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

Can only praise ROL to date on every…

Can only praise ROL to date on every cruise thst I have booked from every aspect from call backs, to meeting requests and staff are so friendly and helpful.

Date of experience: 30 December 2024

Reply from ROL Cruise

Thank you for your review, we are pleased to hear that the agent was friendly and helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

Really good and well informed…

Really good and well informed staff.Most helpful. All booked up and ready to go. Many thanks Jake!

Date of experience: 14 January 2025

Reply from ROL Cruise

Thank you for your review, we are delighted to hear that you found Jake informative and helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 1 out of 5 stars

Can’t trust their advertising

So disappointed as the advertised cruise in the Times was literally a third more expensive when we phoned to get the deal the day of the advertisement. Clearly not to be trusted.

Date of experience: 07 December 2024

Reply from ROL Cruise

Thank you for your review. We understand your frustration, unfortunately cruise fares are subject to change and availability, and in this instance the cruise fares had increased after the advert had gone to print. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 1 out of 5 stars

Fed Up With Emaild

Does their unsubscribe to emails button not work. I have been unsubscribing for 2-3 weeks now and I am still getting emails. It puts me off using them in the future.

Date of experience: 13 December 2024

Reply from ROL Cruise

Thank you for your feedback. We have attempted to retrieve further information from you, so that we can look into this further, however we have not yet received a response. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rated 5 out of 5 stars

Booking cruise with ROL

We spoke with jasmine who guided us with great respect for us new to cruising.
Explained everything and advised on what suited us best.
ROL make it do easy .
Thanks Jasmine

Date of experience: 05 January 2025

Reply from ROL Cruise

Thank you for your review, we are pleased to hear that Jasmine was able to assist you with your booking. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team