Roomdi Reviews 8,060

I have a little complain:
In Roomdi i never have the chance to explain my comments that the hotel can read, for exemple:
I wish a quiet room, facing the street etc...

Date of experience: 23 December 2024

It was easy to book the hotel the hotel I wanted and they offered me the best rate . It was clear and easy to book and the payment process was simple

Date of experience: 24 December 2024

Great hotel! Food,entertainment and rooms was so good! Thank you

Date of experience: 17 December 2024

1. I booked the double room at Hilton at £207 per day for 2 days = £414 but when I got to paynent section you took £439 approx, im very disappointed and feel cheated.
2. My name was not being accepted when i started booking, took a long time many attempts

Date of experience: 23 December 2024

Attractive prices, easy booking, communication a bit difficult by chatbot (a phone number would be highly welcome anyway)

Date of experience: 23 December 2024

Waste of Time!!
Made a booking, all relevant details, credit card etc - "there was a problem with this booking, please contact us". But contact is via a useless stupid chatbot which INSISTS on a booking number - which the stupid ROOMDI system did not give me. Bunch of STUPID TIMEWASTERS

Date of experience: 22 December 2024

Date of experience: 20 December 2024

NEVER AGAIN - Where can you give negative stars?!!!! No one has even answered my countless emails asking how to get to Cayo Largo. NO SERVICE, NO ANSWERED EMAIL OR PHONECALL - ABSOLUTELY UNRELIABLE! Never again - I advise anyone who books in the future not to do this. Don't do this to yourself. I paid money not to be able to use my accommodation!

Btw: i travel a lot worldwide- i didn’t expected something worst like this!!!!!!!!!!!!

Please note:

The booking confirmation did not contain the relevant contact details - although my confirmation stated: "You will find all relevant information on your booking confirmation"

Date of experience: 12 December 2024

Professionalism, service, cleanliness, price

Date of experience: 16 December 2024

They did a mistake with my reservation, cxl after payment 1 week before my trip ( i did it 7 months before) and just found refund in my bank, not even answer my mails. 3 months before, I did try to add one person in one of my rooms and they where 0 helpful… if you can choise another option just do it. 0 in customer service, 0 helpful and they dont care even in answer… web page contact is ennoying, not even works… i gave them 2 stars because at least did refund, but time without a answer, so stress full

Date of experience: 16 December 2024

Even though check in is supposed to start at 3pm. I was able to check in by 9am since my flight landed by 6am but this was done at an additional cost. Took the bus 423 from platform 6 to and fro, hence very easy to navigate. The room and toilet was clean. I also requested a shower cap from the front desk and was given one. Very friendly and professional staff. Would be better if a meal is included in the price for booking due to the price, instead of paying an additional £15.

Date of experience: 15 December 2024

Trying to cancel a booking. Going round in circles online. Not an easy process at all. Very disappointing

Date of experience: 16 December 2024

very dissatisfied with the service received at the Nerja Club Hotel. They did not provide us with any option for dinner on the day of arrival, having done so only 15 minutes after the established time. Reserva 1109870039.

Date of experience: 07 December 2024

EDIT: in the first time it seemed the room was permanently paid as the hotel received my money at the moment of booking, but now it seems it's been possibile to cancel the reservation with no charge. I'm still waiting for full refund; once I'll get it I will up-date my review. || PREVIOUS: Very bad experience! I will never use your portal anymore! I choose a room with free cancellation, and I paid a higher price for this service, but when I made the reservation the hotel received the full sum from my debit card. Now I can't anymore cancel the room and furthermore I paid a higher price for this service that actually I can't take advantage of.
Very very very bad portal !!!!! Never gonna use it anymore!!!!!

Date of experience: 09 December 2024

Amazing hotel, the best one in Varadero

Date of experience: 07 December 2024

Be very careful when booking with this company and make sure you read the VERY SMALL PRINT before you hit the pay button. Got hit with a payment at check in at the hotel I had booked in San Francisco of over $40 per night for “local expenses” not a word of this in the booking process but it was there if you’re eyes are good enough to read the minute print. Won’t be using them again. What makes it worse roomdi is apparently owned by Expedia. A company I have used and trusted many times over the years. Maybe not now.

Date of experience: 07 November 2024

We had no running warm/hot water in the bathroom for at least 15 days out of the 17 days we stayed, despite changing rooms, being assured of service again and again, and trying various times of the day to have a shower. The hotel manager said they weren't able to identify which rooms out of more than 300 might have the service on any day. The hotel on their website states they have 'full bathroom' but doesn't mention availability of hot water. As we weren't able to complain during our stay with the booking agent, it seems that we are not able to ask for any refund.

Date of experience: 09 November 2024

Staff location and amenities are all fantastic

Date of experience: 29 November 2024

Totally great experience. Amazing price offered by Roomdi.com and great ease of payment on the site. Excellent stay at the IBIS Milano Fiera hotel.

Date of experience: 27 November 2024

The reservation was immediate but the hotel requested again the tourist tax that I had paid through you.

Date of experience: 16 November 2024