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I greatly appreciate the service provided by the mortgage agent. They were quick to identify my issue and worked efficiently to resolve it. I am very satisfied with the outcome and would definitely recommend their services to others. Thank you for your assistance!
Servbanks escrow people are a disaster. First they overpaid my taxes, and when the county returned the funds, the did not credit them to my account. Second, I paid my own taxes directly and called Servbank to make sure they did not duplicate the payment. Three weeks later, they don't have in the records that the taxes are paid and plan to duplicate the payment.
Person on the phone was nice. Company as a whole is a corporate mega-shark. In the middle of legal battles, they forced an escrow account upon me - which I DIDN'T have with my previous loan servicer - and they nearly doubled my monthly amount due, all while having committed serious RICO violations and other Frauds... they are the epitome of the corrupt financial industry. Lawsuit in progress...
Our Ally Zoe is amazing! She made what could have been an extremely stressful situation, manageable. She is well informed, through, and always follows up when she says she will.
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
3138 E. Elwood Street, 85034, Phoenix, United States
I greatly appreciate the service provided by the mortgage agent. They were quick to identify my issue and worked efficiently to resolve it. I am very satisfied with the outcome and would definitely recommend their services to others. Thank you for your assistance!
Date of experience: 24 January 2025
Servbanks escrow people are a disaster. First they overpaid my taxes, and when the county returned the funds, the did not credit them to my account. Second, I paid my own taxes directly and called Servbank to make sure they did not duplicate the payment. Three weeks later, they don't have in the records that the taxes are paid and plan to duplicate the payment.
Date of experience: 23 January 2025
Date of experience: 22 January 2025
customer service very professional was very helpful
Date of experience: 13 January 2025
It was easy to reach a live customer rep & the representative was friendly & helpful.
Date of experience: 17 January 2025
This mortgage company is terrible and deserves no stars. Will tell you an amount and change it at their own will.
Date of experience: 15 January 2025
Reply from Servbank
Hello Ashley, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you.
Person on the phone was nice. Company as a whole is a corporate mega-shark. In the middle of legal battles, they forced an escrow account upon me - which I DIDN'T have with my previous loan servicer - and they nearly doubled my monthly amount due, all while having committed serious RICO violations and other Frauds... they are the epitome of the corrupt financial industry. Lawsuit in progress...
Date of experience: 14 January 2025
Reply from Servbank
Hello MJ, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you.
Steve C was very helpful and patient.
Date of experience: 14 January 2025
I have mortgage with Servbank and this mortgage company is bad and I would choose minus star if it is there, and for any person who has no account with this mortgage company, I considered him/ her as a lucky person,
Date of experience: 14 January 2025
Reply from Servbank
Hello Qassem, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you.
Our Ally Zoe is amazing! She made what could have been an extremely stressful situation, manageable. She is well informed, through, and always follows up when she says she will.
Date of experience: 10 January 2025
My ally was so nice and very informed about my account and situation. She answered all of my questions and seemed to genuinely enjoy her job and helping others.
Date of experience: 07 January 2025
The customer service representative on this call, was professional and courteous. She was able to answer my questions quickly and in an understandable manner. All of my questions were answered in a timely fashion.
This rep is outstanding and should be recognized for providing excellent customer service.
Thank You !!
Date of experience: 30 December 2024
The interactions I had with the representatives were pleasant. Unfortunately, I received incorrect information regarding my situation. Now, I am receiving threatening letters. It started when I received a phone regarding a missing payment. This was false. After the representative researched the payment, it was found. She stated that the cashier department did not apply the payment. Long story short. I am having to pay for the misinformation.
Date of experience: 16 December 2024
Reply from Servbank
Hello, My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number and best contact information? My email address is customerexperience@servicingdivision.com. I look forward to working with you.
This company is a JOKE!!! Their lack of communication and customer service (or lack there of) is laughable. They cannot get anything done. You have to call them a dozen times for any kind of resolution. I wish there was a way for us to get away from them without refinancing. I HATE dealing with this company.
Date of experience: 17 December 2024
Reply from Servbank
Hello, My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number and best contact information? My email address is customerexperience@servicingdivision.com. I look forward to working with you.
Both Maverick and Ram were very nice, courteous and professional. They helped me understand and make the appropriate decisions regarding my escrow account. Thank you.
Date of experience: 16 December 2024
Kay was wonderful in providing professional advice in helping me get back on my feet with my mortgage after a serious heath issue. Thank you Kay!!
Date of experience: 09 December 2024
We lost our home to a fire and it has taken us weeks of jumping through hoops to try and pay off our mortgage. Each department would send us to another department and we would have to start the process over again. As of this post, we are still waiting for them to process our insurance payment so the mortgage can be cancelled. Also, knowing we our home was a total loss, our escrow was sent to our insurance company to renew our policy for another year, but they did not pay our escrowed property taxes. It has been a battle from day one with this Mortgage Company.
Date of experience: 06 December 2024
Reply from Servbank
Hello, My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number and best contact information? My email address is customerexperience@servicingdivision.com. I look forward to working with you.
Kay was very helpful in setting up my payment and future payments.
I greatly appreciate Servbank and the patience they have had with me and my mortgage.
Thank you all!!
Date of experience: 06 December 2024
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