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I greatly appreciate the service provided by the mortgage agent. They were quick to identify my issue and worked efficiently to resolve it. I am very satisfied with the outcome and would definitely recommend their services to others. Thank you for your assistance!
Servbanks escrow people are a disaster. First they overpaid my taxes, and when the county returned the funds, the did not credit them to my account. Second, I paid my own taxes directly and called Servbank to make sure they did not duplicate the payment. Three weeks later, they don't have in the records that the taxes are paid and plan to duplicate the payment.
Person on the phone was nice. Company as a whole is a corporate mega-shark. In the middle of legal battles, they forced an escrow account upon me - which I DIDN'T have with my previous loan servicer - and they nearly doubled my monthly amount due, all while having committed serious RICO violations and other Frauds... they are the epitome of the corrupt financial industry. Lawsuit in progress...
Our Ally Zoe is amazing! She made what could have been an extremely stressful situation, manageable. She is well informed, through, and always follows up when she says she will.
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
3138 E. Elwood Street, 85034, Phoenix, United States
Update:
WOW! That was fast! Kristi Schleicher contacted me right after this message posted. She contacted me not once, but several times and we just talked today.
She patiently helped me resolve each issue.
I now am set up on line. Resolved the statement issue and ensured I am in Auto Pay..
Kristi is outstanding. Her customer service and care for me was amazing..
Kristi delivers and is a great asset for Servbank. Thank you so much.
I cannot get anyone on phone.
I cannot set up my account on line it looped me back to the number where I could not get help.
I got a statement that said you did not receive my April payment, then I believe I got a statement you did.
I sent In the papers to set up auto pay but the statement indicates it is still off?
HELP..I know you are going through allot
Right now but your customers are right there with you.,
Linda Warrington
Date of experience: 18 April 2023
Reply from Servbank
Good Afternoon Linda, I just tried calling you. My apologies for the experience you are having. Please email me when the best time to reach you would be. My email address is Kristi.Schleicher@servbank.com. I look forward to working with you.
Date of experience: 17 April 2023
Kristi has been awesome.
Thank you for allowing me to work with her.
Don
Date of experience: 14 April 2023
Don't bank here. I was to get my escrow money back after they bought out tms. Called twice finally well after a month my check comes. I cashed it, then week later get another one. I filled out an envelope with the check explaining I already received my money. Well guess what I look at my Mobil app and they took back my $875. Dollars and never informed me. They just took it back. My bank charged me 12 bucks for return check fee. If I didn't have enough in my checking account I would have bounced checks all over and had fees galore. I haven't mailed the check yet as it was late Saturday when I got it. I'm holding onto it till I have it out with this bank. Don't you feel that they could have contacted me to inform me they were going to take this money back. I would never recommend or do business with this bank. I don't trust this bank at all. 24 hours later and no one contacted me after I wrote this review. Emailed Kristi thinking this bank cared about people andcwas going to solve this matter. I was very wrong. Not anyone from this bank. I have a check from them sitting here and was told by customer service that it's no good. They asked for prove that they took the money back. I had my bank send that info to them and again still no one has contacted me. Is this the kind of bank you would want to do business with and put your money in their hands. I sure wouldnt. Update Kristi from the bank was able to help me solve my problem of getting my escrow money back. She apologized for not getting back sooner as my email ended up in her spam for some reason. She was able to take care of everything very quickly. I found her to be very pleasant to speak with. Thank you Kristi for all your help and putting up with me who may not have been the nicest person to deal with.
Date of experience: 13 April 2023
Reply from Servbank
Good Morning Mary, My apologies for the experience you've had thus far. My name is Kristi Schleicher. I am the VP of Customer Experience here at Servbank. Would you be able to email me directly your loan number and best contact information? My email address is Kristi.Schleicher@servbank.com. I look forward to working with you.
As a new customer to Servbank, I had an initial issue with a duplicate mortgage payment. After several unsuccessful attempts to be refunded, VP of Customer Experience Kristi Schleicher was able to refund the full amount by end of business. She was knowledgeable and pleasant to work with. Highly recommended.
Date of experience: 13 April 2023
Reply from Servbank
Good Morning Liz, My apologies for the experience you've had thus far. My name is Kristi Schleicher. I am the VP of Customer Experience here at Servbank. Would you be able to email me directly your loan number and best contact information? My email address is Kristi.Schleicher@servbank.com. I look forward to working with you.
I called to get my recurring payments re-set up after the mortgage had switched servicers. The first person I talked to was unfortunately curt, confusing, and unhelpful. However, I called back in hopes to speak with someone else, and thankfully that person was Logan. Logan listened to the issue I was having and calmly worked with me to find a solution. He communicated well and made sure I understood what was happening. He helped get my issue resolved which was a relief.
Date of experience: 10 April 2023
James is a good listener, his custumer service is exquisite, was emphatic and supportive. Helped me a lot
Date of experience: 10 April 2023
She was awesome found my mistake and maid it happen !!!
Date of experience: 10 April 2023
2 wks ago my hard drive died and I was only able to get 25% recovery and it was all from 2020 or before. Kristi Schleicher was super helpful and sent me her direct email in case I had more issues logging in - which I did. She was really great at helping.
Date of experience: 07 April 2023
While trying to understand a couple of changes in my mortgage, Kristi Schleicher reached out to me within minutes. She was patient, well informed, friendly, and able to address my concerns. Thank you Kristi. We appreciate your hard work! Highly recommend!!!
Date of experience: 06 April 2023
Reply from Servbank
Good Afternoon Javier, My apologies for the experience you've had thus far. My name is Kristi Schleicher. I am the VP of Customer Experience here at Servbank. Would you be able to email me directly your loan number and best contact information? My email address is Kristi.Schleicher@servbank.com. I look forward to working with you.
Kirsti Schleicher, VP of customer experience is an absolute pleasure! She went out of her way to help me with a problem I was having. I am so grateful for her kindness and prompt response! What a wonderful asset she is to this company!
Date of experience: 04 April 2023
Kristi contacted me right away as I was concerned about the change from TMS to ServBank. That quick response gave me confidence in the switch from TMS to ServBank.
Date of experience: 05 April 2023
Kristi always makes our experience great! We need more customer-focused people like her!
Date of experience: 05 April 2023
I got locked out of my account as my mortgage had been sold to another lender and I had missed the communication. I got contacted directly by Kirsti Schleicher, VP of customer experience, to explain and sort it out. Very hard to expect customer service beyond direct outreach from the leadership team!
Date of experience: 01 April 2023
I got an email stating that my Mortgage was being drafted from my checking account and I did not authorize this. I contacted serve Bank via the Facebook app, and Christie was wonderful investigating this complaint, and showing me that the email was sent to me an error, which was a great relief.
Date of experience: 02 April 2023
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